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Added 5 mins ago
NB
Wealth Associate
National Bank of Canada
Oakville, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 5 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Langley (District), BC · City of Langley, BC
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 5 mins ago
Site Superintendent
EBC Inc.
ON · Ottawa (The Glebe / Ottawa South / Ottawa East), Ontario
Resolve on-site issues in collaboration with the project manager, consultants, and client representatives;
Added 5 mins ago
PE
IT Project Manager – Software Implementation
Project Execution Group Inc
Calgary, AB
- Full-time
The Project Manager works closely with the Executive Sponsor, implementation leads, advisory leads, change management leads, technical specialists, and client stakeholders. While…
Added 5 mins ago
YG
Technical SME
Yondr Group
Toronto, ON
- Full-time
…Safety and financial obligations but still keeping focus on client…
Added 5 mins ago
TO
Campaign Manager - Client Facing
Triumphs of Talent
Toronto, ON
- Full-time
We are looking for an Ad Success Representative to support a client in the digital advertising space. This role combines client relationship management, campaign operations, and performance…
Added 20 mins ago
BC
Sales Support Specialist
Beem Credit Union
Burnaby, BC · Kelowna, BC · North Vancouver, BC
- Full-time
…and collaboration across departments to deliver exceptional client experiences and support business…
Added 20 mins ago
Senior Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The Canadian Strategic Account Services (SAS) Core organization is seeking a Sr. Customer Success Manager to help shape the future of the program. The Sr. Customer Success Manager drives…
Added 20 mins ago
TO
Insurance Sales Account Manager
Todd O'Donnell Insurance Agency
Cambridge, ON
- $48,000 to $75,000 CAD / year
- Full-time
We are looking for an Insurance Sales Account Manager to join our award-winning Cambridge agency. This role is suited to someone who enjoys speaking with people, creating opportunities and…
Added 20 mins ago
Technical SME
Yondr Group
Toronto, ON
…Safety and financial obligations but still keeping focus on client…
Added 34 mins ago
BA
Practice Manager
Bierman Autism Centers
Ramsey, ON
- Full-time
Mission: To build and develop strong teams, ensure exceptional client experiences, and drive community and talent outreach for the continued success and growth of the center
Added 34 mins ago
NB
Wealth Associate
National Bank of Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 34 mins ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- $56,100 to $70,100 CAD / year
- Full-time
…solutions. Our passionate sales team is at the heart of our success, dedicated to building strong relationships and providing exceptional service. Join us and be part of a dynamic company…
Added 34 mins ago
RP
Property Administrator- Odenak
Rhapsody Property Management Services
Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
Reporting to the Property Manager, the Property Administrator will assist the team with various administrative tasks including rent collection, providing accurate and timely financial…
Added 35 mins ago
R
Client Advisor
RBC
Carman, MB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 35 mins ago
T
Wealth Planning Specialist
TD
AB
- Full-time
Carrying out independent research to ensure client’s key issues (retirement, tax, philanthropic and estate planning) are addressed
Added 35 mins ago
T
Business Intelligence Specialist
TD
Ottawa, ON · Toronto, ON
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 35 mins ago
T
Branch Manager III
TD
Regina, SK
- Full-time
…adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around…
Added 35 mins ago
T
Personal Banking Associate
TD
AB
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 35 mins ago
T
Personal Banker Trainee
TD
Calgary, AB
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 35 mins ago
T
Operations Officer II
TD
Mississauga, ON
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 35 mins ago
C
Community General Manager II
CIBC
Georgetown, ON
- Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to…
Added 35 mins ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
…customer-facing technology platforms. The Security & Technology Services Manager is responsible for technical standards, SOP development, managed service delivery, manufacturer…
Added 35 mins ago
B
SENIOR ACCOUNT MANAGER, TECHNOLOGY INDUSTRY-2 - Greater Toronto Area
BDC
Markham, ON
- Full-time
…projects to see further and to do things differently, to fuel the success of Canadian…
Added 50 mins ago
Manager, Client Success
Long View Systems
Toronto, ON
We are looking for a dynamic and results-focused Manager, Client Success for our Toronto branch who will oversee a key projects service delivery team to enable and ensure the success of…

Scotiabank

Manager, Performance Enablement - Global HR

Toronto, ON, M5H 1H1, Canada

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Job details

Experience: Over 5 years of relevant HR/Talent Management experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 277392

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager contributes to and support the development and execution of a global performance development strategy, program and processes that drive all key activities needed for a performance-based culture. This is a global position and function that will collaborate with business and HR stakeholders to align organizational initiatives that serve to build diverse, high-performing teams.

Is this role right for you? In this role you will:

Champion a customer-focused culture by using their technical subject matter expertise to identify tools and resources that enhance employee performance and enable high-performing teams, ensuring improved client/customer outcomes.
Implement a Bank-wide performance management strategy (This accountability is overarching and further broken down into 2 distinct sub-accountabilities- listed below)
Conduct analysis of current end-to-end performance cycle and assess against best-in-class methodology to drive continuous improvement
- Manage the execution of the end-to-end technical annual performance processes within each of the cycle activities; goal setting, development planning, coaching and feedback and year-end. These processes include technical enhancements to how employees interact with me@scotiabank when setting performance and development goals, tracking ongoing coaching and feedback conversations and completing year-end assessments.
- Responsible for leading conversations aligned to the HR Performance Strategy in partnership with HR Modernization to determine how to best enhance and elevate the employee experience through technology.
- Lead the continuous improvements of the performance and development process in me@scotiabank, including but not limited to employee and manager experience, performance calibration and reporting
- Manage the end-to-end enterprise-wide mass goal assignment process; enhance the process year over to streamline the experience, socialize the process with HRBPs and manage the goal files, provide recommendations to HRBPs in support of the business lines, provide guidance to key stakeholders to ensure goals are submitted in alignment with the goal setting cycle timelines. This includes acting as a SME to HRBPs as they support their business lines in the creation of all-business performance goals, making recommendations as to best approach, providing all requirements to technology and facilitating the transfer of information into me@scotiabank
- Understand how the Bank’s risk appetite and risk culture should be considered in key decisions
Enhance depth of Performance Development practices across the organization (sub-accountability)
Creation of enterprise-facing materials and resources such as ‘How to’ documents and guidelines to influence the mindset and behavioural changes that will support a high-performance culture
- Conduct and utilize research, best practices and lessons learned to elevate material and deliver best in class performance solutions and advice
- Collaborate within the team to define and communicate measures of success for global performance programs, materials and tools
Support the development of communications for employees and people managers
- Continuously evolve the design of our resource platforms/pages (i.e. Scotia Academy page , AskHR & me@scotiabank) to highlight key content, amplify our key messages and enhance user experience
- Effectively partner with HRBPs and other stakeholders by providing Performance, specifically technical subject matter guidance
- Collaborate in the rollout of a change management plan for an enhanced new performance development approach to start each new fiscal year
Manage the successful execution of the Annual Performance Programming in me@scotiabank (sub-accountability)
- Manage the relationship with technology, HR Modernization and HR Operations partners to scope, identify and propose improvement/enhancement opportunities based on learnings and internal/external research and feedback from partners
- Drive the continuous improvement of the overall employee experience by identifying opportunities to make it easier for employees to access and leverage relevant resources through the platform and work with HR Operations teams to communicate the changes
- Manage and execute end-to-end user acceptance testing and day to day approvals (and escalations to Director where applicable) for all performance programming processes and functionalities, including but not limited to Annual Performance Plan components, role-based permissions, calibration and reporting
- Ensure alignment with all-Bank strategic objectives and key partners (e.g., manages relationships with the Talent Core HR technology teams, HR Modernization Talent systems teams, Core HR platform teams, Role-based permissions teams, HR Business Partners, HR Operations, HR Reporting & Insights, Compensation technology teams, Learning platform teams)
Consistently execute job accountabilities in accordance with the Bank’s risk appetite and risk culture. Conduct all activities in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Over 5 years of relevant HR/Talent Management experience
Strong project management skills with attention to detail
Ability to translate strategy into actionable plans and results
Strong communication skills with the ability to clearly articulate complex messages to a variety of audiences and strategically influence desired outcomes
Intellectual curiosity around ‘best-in-class’ practices (inside and outside the Bank)
Excellent client-centered relationship building skills and ability to influence without direct authority
Ability to adapt to changing priorities and manage competing priorities without compromising quality standards
Experience with the development of content and presentation materials
Experience working in partnerships with technical teams and and familiarity with performance management systems (e.g., Workday, SAP)
Ability to identify opportunities to enhance the employee experience and translate them into technology-enabled business requirements, including new functionalities or enhancements

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager will lead the development and execution of global performance management strategies and programs to foster a high-performing culture. They are responsible for managing end-to-end technical performance processes, collaborating with HR stakeholders, and driving continuous improvements in employee experience through technology.

Requirements

Candidates must have over 5 years of relevant HR or Talent Management experience and strong project management capabilities. Proficiency in performance management systems and the ability to translate complex strategies into actionable technical requirements are essential for this role.

Skills

Performance management
Project management
HR strategy
Talent management
Change management
Stakeholder management
Data analysis
Technical subject matter expertise
Communication skills
Relationship building
Strategic planning
Workday
SAP
Process improvement
User acceptance testing

Visa sponsorship

Not detected in the job text

Keywords

Performance Enablement
Global HR
Performance Management
Talent Management
HR Strategy
Change Management
Project Management
Workday
SAP
HR Modernization
Employee Experience
Performance Calibration
User Acceptance Testing
Stakeholder Engagement
Process Improvement
Goal Setting
Coaching
Feedback
Risk Culture
HR Business Partners
Technical Requirements
Data Analysis
Strategic Influence
Performance Programming
HR Operations

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