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Added 2 mins ago
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Représentant service à la clientèle
BMO
Boucherville, QC
- Full-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 2 mins ago
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Customer Experience Associate - Korean Language Skills and Asset
TD
Coquitlam, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 mins ago
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Data Engineer II
TD
Toronto, ON
- Full-time
…complete business solutions, including data models (entity relationship diagrams, dimensional data models), ETL and business rules, data life-cycle management, governance, lineage, and…
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Personal Banker - Beaconsfield Branch
TD
Beaconsfield, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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HR
Beauty Advisor - Charlotte Tilbury
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Toronto, ON
- Full-time
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
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Channel Manager, Dealer
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Toronto, ON
- Full-time
We're hiring a Channel Manager, Dealer to take full ownership of ZOLEO's dealer and retail channel across North America. This is your channel to build, run, and grow - the strategy, the…
Added 2 mins ago
R
Channel Manager, Dealer
Roadpost
Calgary, AB
- Full-time
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UFA Co-operative Ltd.
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Demonstrated success in relationship-based sales and customer account management.
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Portfolio Administrator - Calgary
Scotiabank
ON · Calgary, ON
To work closely with the Relationship Managers in the management of the overall book of business by providing effective and efficient client service and in the execution of business…
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Manager, Policy Management
BMO
Toronto, ON · FCP
- Full-time
…key role in shaping and advancing the organization's Policy Management Framework. As Manager, Policy Management, you will act as a trusted advisor to stakeholders across the business,…
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Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
Mandatory use of CRM tool (Sysco 360) as customer relationship management and pipeline management, as well as a communication and measurement tool.
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Director, Investor Services
SS&C Technologies
Mississauga, ON
- Full-time
Deliver feedback to senior management on team performance, client challenges and department initiatives.
Added 17 mins ago
Territory Manager, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
The primary responsibility of the implants territory manager position is account management, business development and the successful execution of their business plan. This is accomplished…
Added 17 mins ago
Territory Manager, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
The primary responsibility of the implants territory manager position is account management, business development and the successful execution of their business plan. This is accomplished…
Added 18 mins ago
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Account Manager - Ontario West Toronto & Peel
Savaria
Mississauga, ON
- $50,000 to $70,000 CAD / year
- Full-time
…product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division…
Added 18 mins ago
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Account Manager - Ontario East Toronto & Durham
Savaria
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
…product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division…
Added 18 mins ago
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Relationship Management: Clear, confident, and diplomatic communication skills, with the ability to build lasting relationships across cultures and business environments.
Added 18 mins ago
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Relationship Manager
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Montreal, QC
- Full-time
As a Relationship Manager, you will be responsible for fostering and leveraging of relationships with clients at the Senior management level and ensuring that clients receive the services…
Added 33 mins ago
PC
Wealth Planning Assistant
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New Westminster, BC
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Thorough knowledge of Client Relationship Management tools and reports.
Added 33 mins ago
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Territory Executive - CANADA
thern Sanitation Inc
Brampton, ON
- Full-time
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Added 33 mins ago
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Customer Experience Leader
Indigo Books & Music
Red Deer, AB
- From $16 CAD / hour
- Full-time
Supports omni-channel execution, including customer pickups, Manhattan order management activities, online returns, customer issue resolution, and related customer interactions, ensuring a…
Added 33 mins ago
通
Customer Development Manager
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
As a Customer Development Manager, you’ll own the commercial strategy and day-to-day relationships with your customers. You will be responsible for delivering financial results for your…
Added 33 mins ago
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Sales Support | Support aux ventes - Noramco
Noramco
Montreal, QC · NCS - St-Laurent
- Full-time
This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to…
Added 48 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Markham, ON
- Full-time
Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner
Added 48 mins ago
T
Operations Officer III
TD
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Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload

Scotiabank

Manager, Process Redesign & Modernization

Toronto, ON, K1G 6R7, Canada

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Job details

Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Requisition ID: 278209

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Process Redesign and Modernization contributes to the overall success of Scotia Global Wealth Management by supporting the delivery of process re-design and modernization initiatives aligned to the team’s business strategies and objectives. The Manager works under the direction of the Senior Manager to assess current-state processes, develop practical recommendations, coordinate implementation activities, and ensure all work is conducted in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Partner with the Senior Manager, business stakeholders, and control and support partners to identify, assess and implement continuous improvement opportunities across priority client and employee journeys.
Document and analyze current-state processes, pain points, risks, root causes and business requirements using data, stakeholder input and process-mapping techniques.
Develop well-supported recommendations, future-state process designs, implementation plans and supporting materials for review and approval by the Senior Manager and business sponsors.
Leverage Scotia Navigator and other approved AI capabilities to support day-to-day analysis, problem-solving and the development of recommendations, while identifying opportunities where AI may help simplify processes, reduce manual effort and improve operational effectiveness.
Coordinate day-to-day delivery of assigned workstreams, including project plans, status reporting, issue and risk tracking, decision logs, meeting materials, communications, training and implementation readiness.
Facilitate working sessions with cross-functional stakeholders to validate findings, build alignment, resolve delivery issues and support timely execution of agreed actions.
Monitor progress against milestones, escalate material risks, dependencies and decisions to the Senior Manager, and follow through on actions to maintain delivery momentum.
Support the measurement of initiative outcomes by establishing baseline information, tracking relevant indicators and documenting realized or anticipated improvements.
Work across Business Lines to identify and help remove operational risks and barriers that may affect successful delivery.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

University degree or equivalent experience, with a minimum of 3 years of related experience in process improvement, business analysis, project delivery, operations or transformation
Knowledge of Wealth Management businesses, operational processes, client journeys and the regulatory environment is an asset
Experience documenting current-state processes, identifying root causes and developing future-state recommendations
Solid analytical and problem-solving skills, with the ability to interpret information, identify patterns and translate findings into practical actions
Strong organization and coordination skills, with the ability to manage concurrent priorities, maintain accurate documentation and meet deadlines
Effective facilitation, influencing and relationship-management skills, with the ability to work collaboratively across cross-functional teams
Clear verbal and written communication skills, including the ability to develop concise presentations, recommendations and status updates
Experience supporting strategic initiatives, change implementation, communications or training is an asset
An understanding of project and process-improvement methodologies, metrics and best practices
Proficiency in Microsoft 365 tools, including Word, PowerPoint, Excel and Visio, with demonstrated proficiency in Scotia Navigator and other approved AI tools
Demonstrated ability to effectively use AI tools, including Scotia Navigator, as part of day-to-day work to research, analyze information, generate insights, solve problems and improve personal productivity
Comfortable applying AI to everyday business scenarios, including summarizing and synthesizing information, identifying patterns and opportunities, developing options, and creating well-supported recommendations
The ability to critically assess AI-generated outputs, apply sound judgment, validate information and refine results to ensure recommendations are accurate, practical and appropriate for the business context
Curiosity and confidence in exploring new AI capabilities and identifying opportunities to use AI to improve processes, employee experience and operational efficiency

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager will assess current-state processes, identify improvement opportunities, and develop future-state recommendations to enhance operational effectiveness. They will also coordinate project workstreams, facilitate stakeholder sessions, and monitor initiative outcomes to ensure alignment with business strategies.

Requirements

Candidates must possess a university degree and at least 3 years of experience in process improvement, business analysis, or project delivery. Proficiency in process-mapping techniques, analytical problem-solving, and the use of AI tools for business analysis is required.

Skills

Process improvement
Business analysis
Project delivery
Process mapping
Data analysis
Stakeholder management
Change implementation
Wealth management
Operational risk management
AI tools
Scotia Navigator
Microsoft 365
Visio
Problem-solving
Facilitation
Strategic planning

Visa sponsorship

Not detected in the job text

Keywords

Process Redesign
Modernization
Wealth Management
Business Analysis
Project Delivery
Process Mapping
Continuous Improvement
AI Capabilities
Scotia Navigator
Operational Risk
Stakeholder Management
Change Implementation
Microsoft 365
Visio
Data Analysis
Strategic Initiatives
Regulatory Environment
Operational Effectiveness
Workflow Optimization
Project Management

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