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Added 10 mins ago
T
Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 25 mins ago
S
Project Manager, Artificial Intelligence - Regular Full-time - Programs, People & Leadership (2026-19256)
Sunnybrook
Toronto, ON
- Full-time
Sunnybrook is seeking a Project Manager, Artificial Intelligence. Full-time and part-time arrangements will be considered. Artificial Intelligence is identified in Sunnybrook's Invent 2030…
Added 25 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 25 mins ago
J
Sales Strategy & Operations Manager
Jobber
AB · Edmonton, AB
- Full-time
Then Jobber might be the place for you! We’re looking for a Sales Operations Manager to be part of our Sales Enablement department.
Added 25 mins ago
TS
Associate – Retail/Wealth FX, Fixed Income and Precious Metals Distribution
TD Securities
Toronto, ON
- Full-time
…knowledge, innovation, and experience in the following key areas of finance: Investment and Corporate Banking, Capital Markets, Interest Rate, Precious Metals, Currency and Derivative…
Added 25 mins ago
SC
Administrative Assistant (2 Positions)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Manager, Executive Administration & Assistant Secretary to the Board of Governors, the Administrative Assistant is responsible for providing comprehensive administrative…
Added 25 mins ago
M
Vendor Conflicts Lead
Metrolinx
Canada
- Full-time
Our Procurement Services/Finance office is seeking a Vendor Conflicts Lead reporting to the Manager, Conflicts of Interest, provides strategic advice and planning to drive the success of…
Added 25 mins ago
M
Bilingual Manager, AdminAdvantage Client Services
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Bilingual Manager, AdminAdvantage Client Services, is responsible for leading a team of Client and Account Specialists delivering the end-to-end AdminAdvantage experience for Manulife’s…
Added 40 mins ago
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Buyer, Equipment and Data Centre Sourcing
Bell
Montreal, QC
- Full-time
…reporting of budget variances and commercial risks to the Senior Manager,…
Added 40 mins ago
RB
Senior Manager – Disclosure Transformation & Controls
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework.…
Added 54 mins ago
I
CPS Sourcing Category Manager
IBM
Toronto, ON
- $86,100 to $159,900 CAD / year
- Full-time
At IBM Finance & Operations, we are the backbone of IBMâ€™s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and…
Added 54 mins ago
OO
Senior Manager, OCS.ca & eCommerce
OCS Ontario Cannabis Store
Toronto, ON
- Full-time
Working closely with Category Management, Digital Merchandising, Logistics, Supply Chain, Marketing, Finance, Customer Care, and Digital Experience, the Senior Manager uses channel…
Added 54 mins ago
UO
Communications Specialist, Office of the VP (Finance and Services) and CFO
University of Calgary
Calgary, AB
- Full-time
The Communications Specialist plays a key role in advancing the visibility, reputation, and strategic objectives of the Finance and Services portfolios through integrated communications,…
Added 54 mins ago
NC
Engineering Manager - Toronto, Canada (hybrid)
Nu Colombia
Toronto, ON
- Full-time
Added 54 mins ago
TH
Payroll Supervisor
The Health Employers Association of BC
Vancouver, BC
- Full-time
Coordinates day-to-day activities of Payroll Services, determining priorities and scheduling work based on department needs and strategic goals.
Added 1 hour ago
B
Représentant service à la clientèle
BMO
Boucherville, QC
- Full-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 1 hour ago
R
Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework.…
Added 1 hour ago
T
HR Specialist, Total Rewards - HR M&A Advisor
TD
Toronto, ON
- Full-time
As a valued member of the Compensation team supporting Human Resources, the HR M&A Advisor will report to the Senior Manager, Mergers and Acquisitions, Compensation Advisory. This role will…
Added 1 hour ago
T
Senior Manager, Enterprise Stress Testing Reporting
TD
Toronto, ON
- Full-time
· University degree in finance, an advanced quantitative discipline, economics, or a related field.
Added 1 hour ago
IS
Customer Service Manager
Intellijoint Surgical
Kitchener, ON
- Full-time
…point of contact between the field and HQ. The Customer Service Manager ensures requests, issues, and feedback from the field are clearly understood, appropriately triaged, and resolved…
Added 1 hour ago
R
Channel Manager, Dealer
Roadpost
Toronto, ON
- Full-time
We're hiring a Channel Manager, Dealer to take full ownership of ZOLEO's dealer and retail channel across North America. This is your channel to build, run, and grow - the strategy, the…
Added 1 hour ago
R
Channel Manager, Dealer
Roadpost
Calgary, AB
- Full-time
We're hiring a Channel Manager, Dealer to take full ownership of ZOLEO's dealer and retail channel across North America. This is your channel to build, run, and grow - the strategy, the…
Added 1 hour ago
S
D365 Project Manager
Semex
Guelph, ON
- Full-time
We are currently looking for a D365 Project Manager to join our team. Reporting to the Chief Financial Officer, this role is responsible for the disciplined planning, governance and…
Added 1 hour ago
BP
Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
Establish standards to assist the Manager in the development of an integrated and/or interfaced information management framework.
Added 1 hour ago
B
Manager, Policy Management
BMO
Toronto, ON · FCP
- Full-time
…advancing the organization's Policy Management Framework. As Manager, Policy Management, you will act as a trusted advisor to stakeholders across the business, providing expert guidance on…

Scotiabank

Manager, Process Redesign & Modernization

Toronto, ON, K1G 6R7, Canada

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Job details

Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Requisition ID: 278209

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Process Redesign and Modernization contributes to the overall success of Scotia Global Wealth Management by supporting the delivery of process re-design and modernization initiatives aligned to the team’s business strategies and objectives. The Manager works under the direction of the Senior Manager to assess current-state processes, develop practical recommendations, coordinate implementation activities, and ensure all work is conducted in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Partner with the Senior Manager, business stakeholders, and control and support partners to identify, assess and implement continuous improvement opportunities across priority client and employee journeys.
Document and analyze current-state processes, pain points, risks, root causes and business requirements using data, stakeholder input and process-mapping techniques.
Develop well-supported recommendations, future-state process designs, implementation plans and supporting materials for review and approval by the Senior Manager and business sponsors.
Leverage Scotia Navigator and other approved AI capabilities to support day-to-day analysis, problem-solving and the development of recommendations, while identifying opportunities where AI may help simplify processes, reduce manual effort and improve operational effectiveness.
Coordinate day-to-day delivery of assigned workstreams, including project plans, status reporting, issue and risk tracking, decision logs, meeting materials, communications, training and implementation readiness.
Facilitate working sessions with cross-functional stakeholders to validate findings, build alignment, resolve delivery issues and support timely execution of agreed actions.
Monitor progress against milestones, escalate material risks, dependencies and decisions to the Senior Manager, and follow through on actions to maintain delivery momentum.
Support the measurement of initiative outcomes by establishing baseline information, tracking relevant indicators and documenting realized or anticipated improvements.
Work across Business Lines to identify and help remove operational risks and barriers that may affect successful delivery.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

University degree or equivalent experience, with a minimum of 3 years of related experience in process improvement, business analysis, project delivery, operations or transformation
Knowledge of Wealth Management businesses, operational processes, client journeys and the regulatory environment is an asset
Experience documenting current-state processes, identifying root causes and developing future-state recommendations
Solid analytical and problem-solving skills, with the ability to interpret information, identify patterns and translate findings into practical actions
Strong organization and coordination skills, with the ability to manage concurrent priorities, maintain accurate documentation and meet deadlines
Effective facilitation, influencing and relationship-management skills, with the ability to work collaboratively across cross-functional teams
Clear verbal and written communication skills, including the ability to develop concise presentations, recommendations and status updates
Experience supporting strategic initiatives, change implementation, communications or training is an asset
An understanding of project and process-improvement methodologies, metrics and best practices
Proficiency in Microsoft 365 tools, including Word, PowerPoint, Excel and Visio, with demonstrated proficiency in Scotia Navigator and other approved AI tools
Demonstrated ability to effectively use AI tools, including Scotia Navigator, as part of day-to-day work to research, analyze information, generate insights, solve problems and improve personal productivity
Comfortable applying AI to everyday business scenarios, including summarizing and synthesizing information, identifying patterns and opportunities, developing options, and creating well-supported recommendations
The ability to critically assess AI-generated outputs, apply sound judgment, validate information and refine results to ensure recommendations are accurate, practical and appropriate for the business context
Curiosity and confidence in exploring new AI capabilities and identifying opportunities to use AI to improve processes, employee experience and operational efficiency

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager will assess current-state processes, identify improvement opportunities, and develop future-state recommendations to enhance operational effectiveness. They will also coordinate project workstreams, facilitate stakeholder sessions, and monitor initiative outcomes to ensure alignment with business strategies.

Requirements

Candidates must possess a university degree and at least 3 years of experience in process improvement, business analysis, or project delivery. Proficiency in process-mapping techniques, analytical problem-solving, and the use of AI tools for business analysis is required.

Skills

Process improvement
Business analysis
Project delivery
Process mapping
Data analysis
Stakeholder management
Change implementation
Wealth management
Operational risk management
AI tools
Scotia Navigator
Microsoft 365
Visio
Problem-solving
Facilitation
Strategic planning

Visa sponsorship

Not detected in the job text

Keywords

Process Redesign
Modernization
Wealth Management
Business Analysis
Project Delivery
Process Mapping
Continuous Improvement
AI Capabilities
Scotia Navigator
Operational Risk
Stakeholder Management
Change Implementation
Microsoft 365
Visio
Data Analysis
Strategic Initiatives
Regulatory Environment
Operational Effectiveness
Workflow Optimization
Project Management

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