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Scotiabank

Manager, Workforce Insights

Toronto, ON, M1K 5L1, Canada

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 278119

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Workforce Planning / Workforce Insights, leads the workforce management function for Enterprise Security, with accountability for workforce planning governance, capacity transparency, demand forecasting, reporting, insights and service delivery.

Positioned between Senior Workforce Analyst and Senior Manager, the role moves the function from execution and analysis to operational leadership, planning governance, stakeholder management and workforce planning outcomes.

The role may operate without direct reports at time of hire and is designed to scale into formal people leadership as the workforce management team grows.

Is this role right for you? In this role, you will:

Own workforce planning and workforce insights service delivery for assigned Enterprise Security stakeholders, ensuring priorities, routines and deliverables align with business needs.
Oversee demand forecasting, capacity planning and workforce transparency across headcount, vacancies, contractors/vendors, location footprint and initiative-based work.
Govern workforce planning methodologies, workflows, data definitions, reporting standards and quality controls to improve consistency, integrity, and planning discipline.
Manage workforce planning risks, issues, escalations and stakeholder expectations, ensuring timely resolution or escalation to senior leadership.
Lead workforce planning discussions with leaders and partners, presenting insights, recommendations and decision-support materials.
Partner with HR, Finance, Technology, Workforce Management and Enterprise Security leaders to align assumptions, priorities and reporting requirements.
Develop workforce management capability by mentoring analysts and practitioners, sharing best practices and strengthening onboarding, knowledge management and succession readiness

Workforce Governance, Service Delivery and Decision Authority

Define and maintain workforce planning operating practices, planning calendars, intake, prioritization, service expectations and performance measures.
Make independent decisions on workforce planning priorities, reporting requirements, workflows, escalation pathways and service delivery sequencing within the scope of the function.
Provide recommendations and supporting analysis for strategic workforce decisions while final accountability for enterprise workforce strategy, investment decisions and operating model design remains with senior leadership.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Bachelor’s Degree or higher in Business Administration, Human Resources, Finance, Data Analytics, Computer Science, Organizational Effectiveness or a related discipline.
5+ years’ experience in workforce planning, workforce management, performance reporting, analytics, operations, financial services, technology or a related discipline; people leadership experience is an asset but not required at time of hire.
Demonstrated ability to lead a business function through influence, establish priorities, govern processes, manage service delivery and drive outcomes across stakeholders.
Strong knowledge of workforce planning, capacity management, demand forecasting, headcount reporting, vacancy tracking, contractor/vendor workforce oversight and planning governance.
Ability to translate workforce data into concise insights, dashboards, scorecards, recommendations and decision-ready materials for leaders and partner teams.
Strong stakeholder management, facilitation, communication, judgment and organizational skills, with ability to manage sensitive workforce information with discretion.
Proficiency with Microsoft Excel and PowerPoint. Knowledge of Power BI, Tableau, SQL, VBA, SharePoint, workflow tools or comparable reporting and automation technologies is an asset.
Coaching, mentoring or capability-building experience, with readiness to assume formal people leadership responsibilities as the function expands

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager, Workforce Insights leads the workforce management function for Enterprise Security, overseeing capacity transparency, demand forecasting, and planning governance. They are responsible for developing workforce management capabilities, mentoring analysts, and providing strategic insights to senior leadership.

Requirements

Candidates must have a Bachelor's degree or higher and at least 5 years of experience in workforce planning, analytics, or a related discipline. Strong proficiency in data reporting tools and the ability to lead through influence and stakeholder management are essential.

Skills

Workforce planning
Workforce management
Demand forecasting
Capacity planning
Data analytics
Stakeholder management
Performance reporting
Governance
Microsoft Excel
Microsoft PowerPoint
Power BI
Tableau
SQL
VBA
SharePoint
Mentoring

Benefits

Tuition assistance
Bonus
Flexible vacation
Personal days
Sick days
Employee resource groups
Online courses

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Workforce Insights
Enterprise Security
Capacity Management
Demand Forecasting
Headcount Reporting
Data Analytics
Governance
Microsoft Excel
Microsoft PowerPoint
Power BI
Tableau
SQL
VBA
SharePoint
Automation
Financial Services
Technology
Stakeholder Management
Operational Leadership
Succession Readiness
Knowledge Management
Performance Measures
Business Administration
Human Resources
Organizational Effectiveness

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