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Master Scheduler
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Scotiabank

OEM Client Relationship Manager - Vancouver/Edmonton

Vancouver, BC, L8P 4V2, Canada

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Job details

Apply by: Nov 14, 2026
Experience: Expert knowledge of Automotive Finance Retail Operations, with 5+ years of industry experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition ID: 277508

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The OEM Client Relationship Manager is an automotive industry specialist in Dealer Finance who serves as a dedicated point of contact for a selected Original Equipment Manufacturer (OEM) and its retailer network within an assigned region. This role is responsible for growing the existing Retailer and OEM business by developing and executing a tailored business development plan designed to support the OEM’s retailers in achieving their sales, leasing, KPI, and retention objectives, aligned with overall business strategies and priorities. The Client Relationship Manager works closely with OEM stakeholders and retailers to deliver a highly focused, relationship‑driven experience while ensuring all activities are conducted in compliance with governing regulations, internal policies, and procedures.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Promotes the development and profitable growth of the Retailers automotive portfolio by:
- Developing business plans and supporting Retailers in meeting monthly, quarterly and annual objectives as required
- Monthly reviews with all heads of business to review current sales rates of all New and Used business.
- Reviewing Key KPI’s and drivers (New & Used vehicle car penetration, renewals and acceptance rates

Implement and support ongoing customer education on Scotiabank and CDLSI (Canadian Dealer Leasing Services Inc.) processes, policies and best practices to assist retailers to maintain, improve, grow and retain the relationship by:
- Reviewing all end of contracts (upcoming maturities) with Retailers
- Identifying opportunities to use finance to sell aging or slow-moving stock (via best practices)
- In Retailer coaching on structuring deals, application and assisting with approval process.
- Assist in New Product and initiatives roll-out.

Maintain a deep knowledge on all bank cross sell opportunities in joint collaboration with BNS and their assigned OEM at events (with focus on bank sales and high net worth clients.)
- Extensive knowledge of all retail lending indirect and retail leasing products as well as solid knowledge of other retail products which may meet customer needs.
- Excellent understand of Dealer Finance programs, products, policies, and services (in particular, Automotive) including a working knowledge of systems/platforms, routines, and operating procedures.
- Strong credit skills and knowledge of the Bank’s commercial lending and deposit products and services
- Strong knowledge of the Automotive Finance marketplace in Canada and a detailed knowledge of major customers and competitive positioning within the assigned market area; awareness of local market and general economic conditions
- Strong understanding of DFC business strategies, structure and objectives and the overall Automotive Finance Strategic Plan
- Thorough knowledge of ALS COM, Electronic Dealer Link, F&I Software suppliers, Sales Contact Management software and other Automotive Finance systems and platforms

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities.
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions:

Regional scope to initiatives managed by incumbent within defined region.
Liaises with other Scotia Sales Representatives and local OEM Regional Performance Managers
Annual Portfolio size of 10-12 Retailers
The OEM CRM will interact primarily with Retailers specific to their assigned OEM providing knowledge, training, and excellent relationship management.
The OEM CRM will interact with internal partners across the Bank including Directors & Market Leads, Product Manufacturing Team, and Dealer Center of Excellence

Education:

An undergraduate degree in business or economics (or work equivalency) is a requirement. Other training requirements as determined by the Bank from time to time.
3+ years of sales experience is preferred.
Expert knowledge of Automotive Finance Retail Operations, with 5+ years of industry experience
Strong PC skills are necessary, including a working knowledge of MS Word, Excel, PowerPoint, and other systems and platforms.
Excellent networking skills and interpersonal skills.
Very strong interpersonal skills and communication skills are essential to this position. The incumbent must be able to effectively articulate views both within the Bank and externally in the marketplace.
Excellent sales/closing skills.
Excellent relationship building and teamwork skills.
Strong negotiation skills

Location(s): Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The OEM Client Relationship Manager serves as the primary point of contact for automotive OEMs and their retailer networks to drive business growth and sales objectives. They are responsible for developing tailored business plans, coaching retailers on finance products, and ensuring compliance with bank policies and regulations.

Requirements

Candidates must possess an undergraduate degree in business or economics and at least 5 years of industry experience in automotive finance retail operations. Strong sales, negotiation, and interpersonal skills are essential for managing relationships and articulating bank strategies.

Skills

Automotive Finance
Relationship Management
Business Development
Sales Strategy
Retailer Coaching
Credit Analysis
Portfolio Management
Negotiation
Communication
Networking
Customer Education
Market Analysis
Compliance
Risk Management
Financial Products
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

OEM
Automotive Finance
Dealer Finance
Retailer Network
Business Development
KPI
Portfolio Growth
Retail Lending
Retail Leasing
Commercial Lending
Risk Appetite
Compliance
AML
ATF
ALS COM
Electronic Dealer Link
F&I Software
Sales Contact Management
Relationship Management
Strategic Planning
Market Analysis
Financial Services
Banking
Customer Education
Negotiation
Sales Closing
Teamwork
Reporting
Operational Controls
Automotive Industry

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