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Added 32 mins ago
T
Personal Banking Associate
TD
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- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 32 mins ago
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Personal Banking Associate
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Added 17 hours ago
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Added 17 hours ago
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Added 18 hours ago
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Personal Banking Associate Trainee
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AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

Scotiabank

Officer Mortgage Operations

Perth East, ON, Canada
Mississauga, ON, N5A 6S9, Canada

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Job details

Apply by: Nov 4, 2026
Experience: High School diploma and or a minimum of 2 years of relevant working experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Requisition ID: 276451

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of Mortgage Operations ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? - In this role you will:

Champions a client centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Provides administrative and processing support within Mortgage Operations:

Verifying the accuracy, completeness, and authorizations of all work activities.
Completing all assigned tasks with a high level of accuracy and attention to detail.
Prioritizing adherence to the published Service Level Agreements.
Conducting investigations to resolve exception situations, completing complex adjustments or corrections, and answering general procedural queries.
Verifying and processing incoming requests from supported units, branches, solicitors/notaries, and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned.
Providing guidance and training to other team members as required.
Performing related sundry duties as assigned, determined by day-to-day operational requirements.

Maintain adherence to established operating and security procedures:

Adhering to established Bank regulations and procedures within assigned authority and Responsibility.
Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Reporting any unusual occurrences or fraudulent activity to your direct supervisor.

Completing all required mandatory courses and training programs.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Professional Development:
- Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
- Taking ownership for self-learning and personal development planning, working with their manager in the identification of skills, behaviors, and competencies required to achieve goals.

Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions

Provides administrative and processing support for Mortgage Operations and retail branches.
Services a portfolio of ~1MM mortgages.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

High School diploma and or a minimum of 2 years of relevant working experience.
Basic Computer Skills, including common software tools (Microsoft Office products).
Ability to deal effectively and independently with branch/client/insurance company/solicitor inquiries, concerns or complaints and provide prompt and accurate resolution to the complete satisfaction of all parties involved.

Working conditions

Work in a standard office-based environment, this is a fully on-site role, requiring five days per week in the office.
Requires very close attention reviewing/reading material.
Pressure from meeting deadlines and situations requiring prompt attention.
Can experience significant fluctuations in volumes of work or unexpected events (e.g. system problems) which may require overtime.

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Officer provides administrative and processing support for mortgage operations, ensuring accuracy and compliance with bank regulations. They also handle inquiries, resolve exceptions, and assist with customer complaints while maintaining high performance standards.

Requirements

Candidates must have a high school diploma and at least two years of relevant work experience. Proficiency in basic computer skills, including Microsoft Office, and the ability to resolve inquiries independently are required.

Skills

Mortgage operations
Administrative support
Data accuracy
Attention to detail
Customer service
Complaint resolution
Regulatory compliance
Risk management
Microsoft Office
Record keeping
Process improvement
Training
Communication
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Mortgage Operations
Banking
Compliance
Risk Appetite
AML
ATF
Sanctions
Retail Banking
Administrative Support
Microsoft Office
Customer Service
Operational Controls
Data Accuracy
Service Level Agreements
Fraud Reporting
Professional Development
Scotiabank
Financial Services

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