Jobs in Canada

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Added 10 mins ago
A
Senior Database Administrator (SQL Server, Oracle & Azure Cloud)-RQ11860
Amyantek
Toronto, ON
- Contract
Experience with major database management systems (DBMS) such as Oracle, Microsoft SQL Server, PostgreSQL, MySQL, and IBM DB2
Added 10 mins ago
BS
Marketing Manager - Professionals
Bushbalm Skincare
Ottawa, ON
- Full-time
Bushbalm is looking for a Marketing Manager, Professional Channel to drive the execution of Bushbalm's PRO marketing strategy through integrated campaigns, market insights, and…
Added 10 mins ago
P
Operations Manager - Warehouse
Penske
Woodstock, ON
- Full-time
- Must have ability to connect and build rapport and relationships with associates and external customers at all levels · - Must have ability to work efficiently with time management and organizational skills with follow-up and follow through
Added 25 mins ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 40 mins ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Ottawa, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 55 mins ago
Program Manager, Sr. Specialist 1
L3Harris Technologies
ON · Waterdown, ON
…technical performance of company programs or subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals,…
Added 1 hour ago
NC
Vice President Service Delivery
Nuvollo Corp.
Toronto, ON
- Full-time
Note: Travel cross-border between US and Canada is expected to be no more than 1-2x per quarter
Added 1 hour ago
H
Scheduling Manager (ICI)
Hays
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $195,000 CAD / year
- Full-time
As Scheduling Manager, you will provide strategic scheduling leadership across major construction projects, working closely with project teams and senior leadership to drive schedule…
Added 1 hour ago
LS
Business Development Representative
Lock Search Group
AB · Greater Edmonton Metropolitan Area
- Full-time
…With opportunities to grow its customer base and take on new projects, the company is looking to strengthen its market presence. To support this growth, our client is seeking an ambitious,…
Added 1 hour ago
Project Manager
Pomerleau
Ottawa, ON
Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow.…
Added 1 hour ago
Contract Administration Specialist
Pomerleau
Montreal, QC
Under the supervision of the Contract Administration Manager or Contract Administration Lead, the Contract Administration Specialist is responsible for the comprehensive and diligent…
Added 1 hour ago
BP
Section Manager, Supplier Quality Oversight (MCR)
Bruce Power
Bruce Power
- Full-time
…Safety-First environment, supporting challenging and impactful nuclear projects like our Life Extension Program and medical isotope production. Ongoing training and development are part of…
Added 1 hour ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
CIMA+ is seeking an experienced Senior Capture Manager – National Strategic Pursuits to lead the development and execution of winning strategies for major business opportunities across all…
Added 1 hour ago
ME
Project Manager - Infrastructure L1
Morson Edge
Burnaby, BC
- $68 to $80 CAD / hour
- Contract
The Project Manager - Infrastructure Level 1 is responsible for the successful completion of low to medium risk infrastructure or other construction projects by leading cross-functional,…
Added 1 hour ago
OT
MEP Project Manager
Ontario Transit Group
Toronto, ON
- Full-time
As Ontario Transit Group, we are now mobilizing our design and construction crews, with major works. The South Civil contract is anticipated to be completed in 2030.
Added 2 hours ago
D
Business Development Manager Toronto
Digicast
Toronto, ON
- Full-time
…experiences across Canada. Our iCast suite of products powers major organizations across financial services, governments, professional associations and enterprise sectors. With strong…
Added 2 hours ago
MG
Commercial Property Manager
M Group of Companies
ON · Barrie, Ontario
- Full-time
Coordinate capital projects, building improvements, and major repairs, including preparing capital expenditure proposals, monitoring project budgets, and ensuring timely completion.
Added 2 hours ago
Site Superintendent (Construction) - Nights
PACT
ON · Mississauga, Ontario
…Williamson + Partners. Together, we are delivering Accelerator, a major program of Pearson LIFT (Long-term Investment in Facilities and Terminals), Toronto Pearson's infrastructure…
Added 4 hours ago
AL
Compliance and Quality Assurance Manager
Advatix LATAM
Toronto, ON
- Full-time
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 6 hours ago
AH
Dietitian I - NICU
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…This Dietitian I reports directly to the Nutrition Services Manager for Pediatrics in Edmonton Zone. The NICU Dietitian I is responsible for direct nutrition care for neonates and their…
Added 8 hours ago
BC
Manager of Subcontracts
Bechtel Corporation
Calgary, AB
- Other
Extraordinary teams building inspiring projects:
Added 10 hours ago
A&
Core Tax Incentives Manager – Technical
Alvarez & Marsal
Vancouver, BC
- Full-time
…(ITCs), discretionary grants and other incentive programs tied to major capital…
Added 10 hours ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
…drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are…
Added 11 hours ago
VB
Sr. Manager of Projects Controls - Canada
Vale Base Metals
Toronto, ON
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada and supporting Vale Base Metals' Canadian studies portfolio. The role serves as the technical leader for…
Added 11 hours ago
OE
Senior Associate, Mod Project Manager
Otis Elevator Co.
Mississauga, ON
- Full-time
Otis Elevator Company is seeking a highly motivated Modernization Project Manager to oversee and coordinate activities across multiple modernization installation projects for an existing…

Scotiabank

OLB Manager, Onboarding, Regulatory & Mailroom - Toronto, ON

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years financial services industry experience preferably in a people manager role.
Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition ID: 277919

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications to ensure its efficient and effective day-day running.

The position will regularly collaborate with operations management and iTRADE partners to make process improvements in support of their respective oversight. The manager will ensure all department goals and staff KPIs are met along with business objectives.

The manager will act as the primary contact for escalation and will demonstrate a thorough knowledge of products and operational processes to ensure he/she can respond in a timely and informed manner.

Major Accountabilities

To manage and oversee one or more functional area of iTRADE Operations by:
Manage staffing, including adherence to CIRO (if applicable) and hiring decisions.
Collaborate with Operations Management and partners to identify and develop highly motivated key talent in accordance with standard Bank policies.
Create and surpass team department KPI’s and service levels by effectively tracking volumes and anticipating backlogs.
Provide tactical guidance and specialized knowledge to direct report(s) for development.
Provide regular, formal, and informal coaching to staff to ensure the proper development, understanding and necessary actions of established goals are executed.
To manage and enhance the client experience (internal and external) by:
Manage day-to-day team processes and ensure efficient workflow is in place to deal with time sensitive transactions, exceptions, rejections, and escalations, while adhering to compliant and secure methodologies
Ensure all client requests, cases or transactions are processed accurately.
Maintain regular review of processes to improve the quality of operational services.
Ensure staff are familiar with and understand new process changes impacting Compliance and Regulatory rules.
Draft and maintain policies, procedures, and client communications templates for area of Operations oversight.
Prepare clear, concise client correspondence and corporate communications.
To ensure that all operational / administrative processes for the business are performed effectively and efficiently by:
Monitor the department’s adherence to operational guidelines, compliance, and credit policies with industry regulations.
Design quality control practices to routinely review processed transactions and agent decision making.
Minimize potential reputational risks for business in the areas of money laundering, anti-terrorist financing and privacy laws by providing staff with the necessary tools to proactively identify transactions with risk.
Contributing to the broader Business Continuity Plan on an ongoing basis while also ensuring direct report(s) have the knowledge required to execute and follow the plan if needed.
Arranging for testing and team training for applications used in the department.
To actively collaborate with management to ensure the continued growth of Online Brokerage by:
Collaborate with the Call Center, Sales & Partnerships and iTRADE support groups to identify gaps or inefficiencies in process and to define compliant yet innovative solutions that enhance the client experience.
Subject matter expert for operational area and representative for business for any technology enhancement initiatives
Participate in project work aimed to create better client experience and/or achiever operational efficiency.
Regularly meet with counterparts in support areas to remain aware of any changes to processes that could impact the department service levels or KPIs as well as work with them to improve online brokerage processes.

Education, Work Experience & Designations

College or University degree preferred.
5+ years financial services industry experience preferably in a people manager role.
Thorough understanding of Scotia iTRADE and Scotiabank policies and procedures related to Operations.
Canadian Securities Course (CSC) and Conduct and Practice Handbook (CPH) an asset.
Completion of Derivatives Fundamentals Course (DFC), Options Licensing Course (OLC) and Options Supervisors Course (OSC) an asset

Work Experience And Skill Requirements

High level of brokerage industry, including knowledge in Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications Superior customer service orientation, interpersonal skills, analytical, organizational and communication skills
Demonstrated leadership, managerial and delegation experience.
Experience working on projects that improve client experience.
Strong PC user skills in Microsoft Word/Excel/Outlook/Teams/ADP/AS400
Familiarity with budgeting and managing costs.
Ability to act quickly and professionally in situations which involve uncertainty or risk, using a high degree of good judgement.
The incumbent will work independently within the boundaries of existing firm policies and guidelines. Complex issues outside of incumbent’s discretion will be referred to senior management (i.e. issues affecting the budget, regulatory compliance and/or company policy). The incumbent will take independent action and initiative in coaching and developing staff.

Working Conditions

This role can be performed remotely based on current hybrid model.
Due to the fast-paced nature of the Online Brokerage business, some stress (mental and physical) can occur during peak periods i.e., volatile financial markets, new strategic initiatives and when Contact Centre volumes rise.
This position is physically stationary (primarily phone, meetings, computer-based). There is every day/regular use of PC and internet technologies.
Flexibility of hours is a typical requirement for this position. (Beyond the traditional 9-5 workday).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Oversee one or more iTRADE operations functions, managing staff, workflows, service levels, escalations, and client communications. Maintain compliant and efficient processes, improve client experience and operational performance, and collaborate with business partners on talent development, controls, and technology or process initiatives.

Requirements

A college or university degree is preferred, along with at least five years of financial services experience, preferably in a people-management role, and a strong understanding of brokerage operations and relevant policies. The role also calls for leadership, customer service, analytical and communication skills, project experience, and proficiency with Microsoft Office and related business systems; securities and options courses are assets.

Skills

Operations Management
Client Onboarding
Brokerage Transfers
Cash Management
Regulatory Compliance
Team Leadership
Staff Coaching and Development
KPI and Service-Level Management
Process Improvement
Client Service
Risk Management
Quality Control
Business Continuity Planning
Project Management
Microsoft Office
Budgeting and Cost Management

Visa sponsorship

Not detected in the job text

Keywords

Scotia iTRADE
Scotiabank
Client Onboarding
Brokerage Transfer-Ins
Cash Management
Physical Deposits
Mailroom Operations
Client Communications
CIRO
Regulatory Compliance
Canadian Securities Course
Conduct and Practice Handbook
Derivatives Fundamentals Course
Options Licensing Course
Options Supervisors Course
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
ADP
AS400
Anti-Money Laundering
Anti-Terrorist Financing
Privacy Laws
Business Continuity Plan
Quality Control
Key Performance Indicators
Service Levels
Workflow Management
Client Experience

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Jobs in Canada