Jobs in Canada

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Added 30 mins ago
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Business Performance Manager
nesto
Canada
- Full-time
Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted…
Added 30 mins ago
GF
Commercial Credit Manager
GM Financial
Toronto, ON
- Full-time
…in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships…
Added 30 mins ago
GF
Credit Manager
GM Financial
Burnaby, BC
- Full-time
…in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships…
Added 1 hour ago
GF
Credit Manager
GM Financial
Toronto, ON
- Full-time
As Credit Manager, you will lead credit decisioning and team development by evaluating complex dealer credit requests and making sound lending decisions within established authority and…
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service…
Added 2 hours ago
VF
Branch Manager
Valley First
Kamloops, BC
- $100,800 to $129,200 CAD / year
- Full-time
Mutual fund license required depending on region
Added 2 hours ago
B
Mortgage Specialist
BMO
Cambridge, ON
- Full-time
…and/or creates local partnerships to lead discussions about home financing…
Added 2 hours ago
B
Mortgage Specialist
BMO
Guelph, ON
- Full-time
…and/or creates local partnerships to lead discussions about home financing…
Added 3 hours ago
MO
Business Development Intern
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
MOC is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across…
Added 3 hours ago
Branch Manager
First West
Penticton, BC
Mutual fund license required depending on region
Added 4 hours ago
T
Commercial Credit Analyst
TD
Calgary, AB
- Full-time
…regional Market Leaders and dedicated to delivering comprehensive financing and cash management solutions to clients in the automotive dealership…
Added 4 hours ago
GF
Credit Manager
GM Financial Canada
Toronto, ON
- Full-time
As Credit Manager, you will lead credit decisioning and team development by evaluating complex dealer credit requests and making sound lending decisions within established authority and…
Added 4 hours ago
GF
Credit Manager
GM Financial Canada
Burnaby, BC
- Full-time
…in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships…
Added 4 hours ago
GF
Commercial Credit Manager
GM Financial Canada
Toronto, ON
- Full-time
…in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships…
Added 4 hours ago
F
Business Development Manager
Financeit
Remote, Canada
- $80,000 to $90,000 CAD / year
- Full-time
- Remote
Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering…
Added 5 hours ago
CF
Manager, AML Compliance
CI Financial
Toronto, ON
- Full-time
This role follows our in‑office work model and requires employees to be onsite four days per week to support collaboration and business needs
Added 5 hours ago
F
Business Development Manager
Financeit
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering…
Added 6 hours ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 6 hours ago
NB
Account Manager, SME
National Bank of Canada
Montreal, QC
- Full-time
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to…
Added 7 hours ago
Business Performance Manager
Nesto Group(e)
Canada
Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted…
Added 8 hours ago
B
Manager, Strategy & Transformation
Beautifi
Vancouver, BC
- Full-time
Beautifi is a Canadian financial technology company that offers Canadians flexible financing solutions for elective medical procedures ranging from plastic surgery to fertility, dental, and…
Added 8 hours ago
T
Account Manager I
TD
Halifax, NS
- Full-time
…Specialized Commercial Banking. Our mandate is to structure equipment financing (leases and loans) for business clients and prospects as an alternative to other conventional bank sources of…
Added 8 hours ago
FB
Regional Sales Director
Fairstone Bank
Montreal, QC
- Full-time
…consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers,…
Added 9 hours ago
RB
Manager Finance
Rogers Bank
Toronto, ON
- Full-time
…passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using…
Added 9 hours ago
A
Bilingual Inside Sales Specialist
Altis
Mississauga, ON
- $90,000 to $100,000 CAD / year
- Full-time
In this role, you'll collaborate with field sales representatives, credit teams, and dealership partners to develop financing solutions that help businesses succeed. You'll join a…

Scotiabank

Operations Manager, Scotia iTRADE - Toronto, ON

Toronto, ON, M5H 4A9, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 21, 2026
Experience: 5+ years financial services industry experience preferably in a people manager role.
Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition ID: 277919

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications to ensure its efficient and effective day-day running.

The position will regularly collaborate with operations management and iTRADE partners to make process improvements in support of their respective oversight. The manager will ensure all department goals and staff KPIs are met along with business objectives.

The manager will act as the primary contact for escalation and will demonstrate a thorough knowledge of products and operational processes to ensure he/she can respond in a timely and informed manner.

Major Accountabilities:

To manage and oversee one or more functional area of iTRADE Operations by:

Manage staffing, including adherence to CIRO (if applicable) and hiring decisions.
Collaborate with Operations Management and partners to identify and develop highly motivated key talent in accordance with standard Bank policies.
Create and surpass team department KPI’s and service levels by effectively tracking volumes and anticipating backlogs.
Provide tactical guidance and specialized knowledge to direct report(s) for development.
Provide regular, formal, and informal coaching to staff to ensure the proper development, understanding and necessary actions of established goals are executed.

To manage and enhance the client experience (internal and external) by:

Manage day-to-day team processes and ensure efficient workflow is in place to deal with time sensitive transactions, exceptions, rejections, and escalations, while adhering to compliant and secure methodologies
Ensure all client requests, cases or transactions are processed accurately.
Maintain regular review of processes to improve the quality of operational services.
Ensure staff are familiar with and understand new process changes impacting Compliance and Regulatory rules.
Draft and maintain policies, procedures, and client communications templates for area of Operations oversight.
Prepare clear, concise client correspondence and corporate communications.

To ensure that all operational / administrative processes for the business are performed effectively and efficiently by:

Monitor the department’s adherence to operational guidelines, compliance, and credit policies with industry regulations.
Design quality control practices to routinely review processed transactions and agent decision making.
Minimize potential reputational risks for business in the areas of money laundering, anti-terrorist financing and privacy laws by providing staff with the necessary tools to proactively identify transactions with risk.
Contributing to the broader Business Continuity Plan on an ongoing basis while also ensuring direct report(s) have the knowledge required to execute and follow the plan if needed.
Arranging for testing and team training for applications used in the department.

To actively collaborate with management to ensure the continued growth of Online Brokerage by:

Collaborate with the Call Center, Sales & Partnerships and iTRADE support groups to identify gaps or inefficiencies in process and to define compliant yet innovative solutions that enhance the client experience.
Subject matter expert for operational area and representative for business for any technology enhancement initiatives
Participate in project work aimed to create better client experience and/or achiever operational efficiency.
Regularly meet with counterparts in support areas to remain aware of any changes to processes that could impact the department service levels or KPIs as well as work with them to improve online brokerage processes.

Education, Work Experience & Designations:

College or University degree preferred.
5+ years financial services industry experience preferably in a people manager role.
Thorough understanding of Scotia iTRADE and Scotiabank policies and procedures related to Operations.
Canadian Securities Course (CSC) and Conduct and Practice Handbook (CPH) an asset.
Completion of Derivatives Fundamentals Course (DFC), Options Licensing Course (OLC) and Options Supervisors Course (OSC) an asset

Work Experience and Skill Requirements:

High level of brokerage industry, including knowledge in Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications Superior customer service orientation, interpersonal skills, analytical, organizational and communication skills
Demonstrated leadership, managerial and delegation experience.
Experience working on projects that improve client experience.
Strong PC user skills in Microsoft Word/Excel/Outlook/Teams/ADP/AS400
Familiarity with budgeting and managing costs.
Ability to act quickly and professionally in situations which involve uncertainty or risk, using a high degree of good judgement.
The incumbent will work independently within the boundaries of existing firm policies and guidelines. Complex issues outside of incumbent’s discretion will be referred to senior management (i.e. issues affecting the budget, regulatory compliance and/or company policy). The incumbent will take independent action and initiative in coaching and developing staff.

Working Conditions:

This role can be performed remotely based on current hybrid model.
Due to the fast-paced nature of the Online Brokerage business, some stress (mental and physical) can occur during peak periods i.e., volatile financial markets, new strategic initiatives and when Contact Centre volumes rise.
This position is physically stationary (primarily phone, meetings, computer-based). There is every day/regular use of PC and internet technologies.
Flexibility of hours is a typical requirement for this position. (Beyond the traditional 9-5 workday).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The Operations Manager oversees daily functional areas such as client onboarding and brokerage transfers to ensure efficient workflow and service levels. They also collaborate with partners to implement process improvements, manage staff performance, and ensure adherence to regulatory and compliance standards.

Requirements

Candidates should have at least 5 years of experience in the financial services industry, preferably in a people management role. A college or university degree is preferred, along with strong knowledge of brokerage operations and relevant industry certifications.

Skills

Operations Management
Team Leadership
Client Onboarding
Brokerage Operations
Process Improvement
KPI Management
Staff Coaching
Regulatory Compliance
Risk Management
Financial Services
Project Management
Customer Service
Budgeting
Analytical Skills
Communication Skills
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Scotia iTRADE
Brokerage
Client Onboarding
Cash Management
CIRO
KPI
Compliance
Regulatory Rules
Business Continuity Plan
CSC
CPH
DFC
OLC
OSC
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
ADP
AS400
Financial Services
Risk Management
People Management
Process Improvement
Online Brokerage
Quality Control
Budgeting
Stakeholder Management
Project Work

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Work requirements

Jobs in Canada