Jobs in Canada

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Added 8 mins ago
SL
School Bus Driver – No Exp Needed – Training Provided!
Summit LLC
Timmins, ON · Temiskaming Shores, ON · Kirkland Lake, ON · Kapuskasing, ON · Hearst, ON · Haileybury, ON · New Liskeard, Ontario
- Part-time
Must have a clean Drivers Abstract · Must have at least 2 years of driving history
Added 23 mins ago
BK
shift manager - fast food restaurant
Burger King®
Winkler, MB
- Full-time
Must have knowledge of the establishment's culinary genres
Added 23 mins ago
KC
Kitchener-Waterloo Office - Opportunities in Audit - Co-op/Intern Summer 2027 - Wilfrid Laurier University
KPMG Canada
Waterloo, ON
- Internship
All considered applicants must have or will obtain legal authorization to work in Canada by the start date of employment
Added 38 mins ago
S
Talent Advisor, AI Labs
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Consultative, data-informed approach to recruiting - you bring market data, benchmarking intelligence, and candidate insights to every hiring manager interaction
Added 38 mins ago
C
BOH Supervisor Windermere
Cineplex
AB · CPX Windermere & VIP
- Part-time
…could include opening and closing the building as the sole Manager on duty. The VIP BOH Supervisor primarily focuses on the back of house areas, in a quick service restaurant style kitchen,…
Added 53 mins ago
CO
Supervisor Forestry Planning
City of Brampton
Brampton, ON
- Full-time
Provides project management support and leadership, in co-operation with the Forestry Supervisor and Manager related to development and improvement of tree Bylaws, policies, and maintenance…
Added 53 mins ago
L
Senior Manager - Apparel Innovation Development
lululemon
Vancouver, BC
- Full-time
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create…
Added 53 mins ago
L
Senior Manager - Fulfillment Planning
lululemon
Vancouver, BC
- Full-time
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create…
Added 53 mins ago
AC
Lead Cook/Sous Chef
Aramark Canada
Kingston, ON
- Part-time
…and developing a high-performing team, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards…
Added 53 mins ago
L
Senior Product Manager - Omni Channel Fulfillment
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 53 mins ago
AC
Dietary Aide
Aramark Canada
Vaughan, ON
- Full-time
The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of…
Added 54 mins ago
Clinical Resource Nurse - Charge Nurse
Winnipeg Regional Health Authority
Swan River, MB
Following personal training; certifies and/or recertifies staff in organizational required competencies and/or transfer of functions.
Added 54 mins ago
Security Officer
Winnipeg Regional Health Authority
Virden, MB
De-escalates or attempts resolution of direct hostile/aggressive situations in conformance with training designation, and required knowledge of crisis intervention/conflict resolution or…
Added 54 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Souris, MB
Site: Prairie Mountain Health - Souris Health Centre (includes Personal Care Home)
Added 54 mins ago
System Technologist, Process Controls
Lactalis
Belleville, ON
Depending on the site may assist the project manager in building project schedules & coordinating activities with the plant for major capital projects.
Added 1 hour ago
HN
Houseperson
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
Must have time-management skills
Added 1 hour ago
HN
Housekeeping Room Attendant
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
Must have time-management skills
Added 1 hour ago
SI
Waitstaff
Shannex Incorporated
Dartmouth, NS
- Part-time
Proof of valid Basic Food Safety Certification required · Proof of valid Right to Serve/Smart Serve Certification required
Added 1 hour ago
AC
Chef Manager - Business Dining
Aramark Canada
Brampton, ON
- Full-time
Aramark is recruiting an experienced Chef Manager to manage our culinary operations for a Business Dining operation in Brampton, ON. The operation includes a large cafeteria, a Tim Hortons,…
Added 1 hour ago
HN
FOH Management - Sr. Assistant Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make…
Added 1 hour ago
HN
Banquet - Events Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
Personal development and mentorship from General Manager, Regional & Director level positions
Added 1 hour ago
SI
Waitstaff (Server)
Shannex Incorporated
Halifax, NS
- Part-time
Proof of valid Basic Food Safety Certification required · Proof of valid Right to Serve/Smart Serve Certification required
Added 1 hour ago
TT
Women's Shelter Client Services Worker
Tk̓emlúps te Secwépemc
Kamloops, BC
- Part-time
…preparation, cooking, baking, cleaning, laundry, organizing personal spaces and maintaining a safe, welcoming and supportive shelter…
Added 1 hour ago
R|
Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Manager oversees both the day-to-day administrative infrastructure and basic science research activities within the Otorhinolaryngological Sciences Laboratory. This dual-role…
Added 1 hour ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…

Scotiabank

Operations Manager, Scotia iTRADE - Toronto, ON

Toronto, ON, M5H 4A9, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 21, 2026
Experience: 5+ years financial services industry experience preferably in a people manager role.
Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition ID: 277919

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications to ensure its efficient and effective day-day running.

The position will regularly collaborate with operations management and iTRADE partners to make process improvements in support of their respective oversight. The manager will ensure all department goals and staff KPIs are met along with business objectives.

The manager will act as the primary contact for escalation and will demonstrate a thorough knowledge of products and operational processes to ensure he/she can respond in a timely and informed manner.

Major Accountabilities:

To manage and oversee one or more functional area of iTRADE Operations by:

Manage staffing, including adherence to CIRO (if applicable) and hiring decisions.
Collaborate with Operations Management and partners to identify and develop highly motivated key talent in accordance with standard Bank policies.
Create and surpass team department KPI’s and service levels by effectively tracking volumes and anticipating backlogs.
Provide tactical guidance and specialized knowledge to direct report(s) for development.
Provide regular, formal, and informal coaching to staff to ensure the proper development, understanding and necessary actions of established goals are executed.

To manage and enhance the client experience (internal and external) by:

Manage day-to-day team processes and ensure efficient workflow is in place to deal with time sensitive transactions, exceptions, rejections, and escalations, while adhering to compliant and secure methodologies
Ensure all client requests, cases or transactions are processed accurately.
Maintain regular review of processes to improve the quality of operational services.
Ensure staff are familiar with and understand new process changes impacting Compliance and Regulatory rules.
Draft and maintain policies, procedures, and client communications templates for area of Operations oversight.
Prepare clear, concise client correspondence and corporate communications.

To ensure that all operational / administrative processes for the business are performed effectively and efficiently by:

Monitor the department’s adherence to operational guidelines, compliance, and credit policies with industry regulations.
Design quality control practices to routinely review processed transactions and agent decision making.
Minimize potential reputational risks for business in the areas of money laundering, anti-terrorist financing and privacy laws by providing staff with the necessary tools to proactively identify transactions with risk.
Contributing to the broader Business Continuity Plan on an ongoing basis while also ensuring direct report(s) have the knowledge required to execute and follow the plan if needed.
Arranging for testing and team training for applications used in the department.

To actively collaborate with management to ensure the continued growth of Online Brokerage by:

Collaborate with the Call Center, Sales & Partnerships and iTRADE support groups to identify gaps or inefficiencies in process and to define compliant yet innovative solutions that enhance the client experience.
Subject matter expert for operational area and representative for business for any technology enhancement initiatives
Participate in project work aimed to create better client experience and/or achiever operational efficiency.
Regularly meet with counterparts in support areas to remain aware of any changes to processes that could impact the department service levels or KPIs as well as work with them to improve online brokerage processes.

Education, Work Experience & Designations:

College or University degree preferred.
5+ years financial services industry experience preferably in a people manager role.
Thorough understanding of Scotia iTRADE and Scotiabank policies and procedures related to Operations.
Canadian Securities Course (CSC) and Conduct and Practice Handbook (CPH) an asset.
Completion of Derivatives Fundamentals Course (DFC), Options Licensing Course (OLC) and Options Supervisors Course (OSC) an asset

Work Experience and Skill Requirements:

High level of brokerage industry, including knowledge in Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications Superior customer service orientation, interpersonal skills, analytical, organizational and communication skills
Demonstrated leadership, managerial and delegation experience.
Experience working on projects that improve client experience.
Strong PC user skills in Microsoft Word/Excel/Outlook/Teams/ADP/AS400
Familiarity with budgeting and managing costs.
Ability to act quickly and professionally in situations which involve uncertainty or risk, using a high degree of good judgement.
The incumbent will work independently within the boundaries of existing firm policies and guidelines. Complex issues outside of incumbent’s discretion will be referred to senior management (i.e. issues affecting the budget, regulatory compliance and/or company policy). The incumbent will take independent action and initiative in coaching and developing staff.

Working Conditions:

This role can be performed remotely based on current hybrid model.
Due to the fast-paced nature of the Online Brokerage business, some stress (mental and physical) can occur during peak periods i.e., volatile financial markets, new strategic initiatives and when Contact Centre volumes rise.
This position is physically stationary (primarily phone, meetings, computer-based). There is every day/regular use of PC and internet technologies.
Flexibility of hours is a typical requirement for this position. (Beyond the traditional 9-5 workday).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The Operations Manager oversees daily functional areas such as client onboarding and brokerage transfers to ensure efficient workflow and service levels. They also collaborate with partners to implement process improvements, manage staff performance, and ensure adherence to regulatory and compliance standards.

Requirements

Candidates should have at least 5 years of experience in the financial services industry, preferably in a people management role. A college or university degree is preferred, along with strong knowledge of brokerage operations and relevant industry certifications.

Skills

Operations Management
Team Leadership
Client Onboarding
Brokerage Operations
Process Improvement
KPI Management
Staff Coaching
Regulatory Compliance
Risk Management
Financial Services
Project Management
Customer Service
Budgeting
Analytical Skills
Communication Skills
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Scotia iTRADE
Brokerage
Client Onboarding
Cash Management
CIRO
KPI
Compliance
Regulatory Rules
Business Continuity Plan
CSC
CPH
DFC
OLC
OSC
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
ADP
AS400
Financial Services
Risk Management
People Management
Process Improvement
Online Brokerage
Quality Control
Budgeting
Stakeholder Management
Project Work

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Work requirements

Jobs in Canada