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Added 3 mins ago
RB
Senior Financial Specialist
Royal Bank of Canada
Kamloops, BC · Vancouver, BC
- Full-time
…Relationship Team, and strategic partner to the Commercial Account Manager, managing the credit process will enable enhanced client-facing…
Added 3 mins ago
M
Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
Merck
Kirkland, QC
- Full-time
Data Management, Health Technology Assessment (HTA), Microsoft Excel, Outcomes Research, Personal Initiative, Pharmacoeconomics, Real World Evidence (RWE), Researching, Stakeholder…
Added 3 mins ago
B
Senior Data Governance Advisor
BRP
Montreal, QC
- Full-time
We are looking for a Senior Data Governance advisor who will report to the Enterprise Data Governance Manager, and who’ll be tasked with helping us to deploy data governance and enable the…
Added 33 mins ago
KD
Premier·ère comptable | Senior Accountant
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Montreal, QC
- Full-time
Reporting to the Accounting Manager-Canada, the Senior Accountant will primarily support the Canadian operations and the global derivatives portfolio of KDP. Requires a problem-solving…
Added 33 mins ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
Demonstrated success operating at senior executive levels and influencing strategy
Added 33 mins ago
B
Senior Technical Specialist
BMO
Toronto, ON · SCC
- Full-time
The Senior Technical Specialist will provide technical leadership and subject-matter expertise for Commercial Credit Risk applications, with a primary focus Commercial lending. The role…
Added 33 mins ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
We are seeking a Senior Analyst, Commercial Reporting – Copper & PGMs to join the Commercial team for a permanent opportunity based in Toronto, Ontario. This role reports to the Commercial…
Added 47 mins ago
SO
Senior Software Engineer, Dentrix Ascend
Software of Excellence
Surrey, BC
- Full-time
Henry Schein One Canada builds technology that helps dental professionals, teams, and organizations work more efficiently and deliver better patient care. Recognized as one of the 2026 Best…
Added 47 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 1 hour ago
H
Senior Marketing Manager
Haystack
Canada
- $163,000 CAD / year
- Full-time
An innovative technology company is seeking a Senior Marketing Manager II to lead consumer marketing initiatives and drive brand growth within a dynamic regional market. This…
Added 1 hour ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
3+ years in paid social performance marketing, and still hands-on in Meta Ads Manager today (i.e. personally building, launching, and optimizing campaigns in Meta)
Added 1 hour ago
K
Design Technologist
Kinectrics
Toronto, ON
- Full-time
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 1 hour ago
Chef de Programme / Program Manager
OPAL-RT
Montreal, QC
OPAL-RT Technologies is looking for a Program Manager.
Added 1 hour ago
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Data Engineer
Canadian Cancer Society
Ottawa, ON
- Full-time
Reporting to the Senior Manager, Data Engineering & Services, the Data Engineer is involved in designing, developing, maintaining and optimizing data platform services, meta-data driven…
Added 1 hour ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
As an Operations Consulting - Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
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The Senior Project/Program Manager leads complex customer projects and programs across the full contract and solution lifecycle. This role is the primary point of contact for assigned…
Added 1 hour ago
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Manager Forecasting, Workforce Management
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Provide analysis, insights, and recommendations to senior business leaders and other stakeholders to drive evidence-based operational decisions
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PS
Senior Security Analyst
PBC Solutions (Canada)
Victoria, BC
- Full-time
Reporting to the Manager, Information Security, the Senior Security Analyst is PBC Solutions’ primary in-house resource for conducting Security Threat and Risk Assessments (STRAs). The role…
Added 1 hour ago
CC
Data Engineer
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- Full-time
Reporting to the Senior Manager, Data Engineering & Services, the Data Engineer is involved in designing, developing, maintaining and optimizing data platform services, meta-data driven…
Added 1 hour ago
OT
Chef de Programme / Program Manager
OPAL-RT TECHNOLOGIES
Montreal, QC
- Full-time
OPAL-RT Technologies is looking for a Program Manager.
Added 1 hour ago
CC
Data Engineer
Canadian Cancer Society
Toronto, ON
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Reporting to the Senior Manager, Data Engineering & Services, the Data Engineer is involved in designing, developing, maintaining and optimizing data platform services, meta-data driven…
Added 1 hour ago
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Data Engineer
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Reporting to the Senior Manager, Data Engineering & Services, the Data Engineer is involved in designing, developing, maintaining and optimizing data platform services, meta-data driven…
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CC
Data Engineer
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- Full-time
Reporting to the Senior Manager, Data Engineering & Services, the Data Engineer is involved in designing, developing, maintaining and optimizing data platform services, meta-data driven…
Added 1 hour ago
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Data Engineer
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Added 1 hour ago
Risk Analytics Manager
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The Risk Analytics Manager supports enterprise risk management through quantitative analysis, portfolio monitoring, and the development of reliable management information. The role is…

Scotiabank

Operations Manager, Scotia iTRADE - Toronto, ON

Toronto, ON, M5H 4A9, Canada

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Job details

Apply by: Nov 21, 2026
Experience: 5+ years financial services industry experience preferably in a people manager role.
Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition ID: 277919

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications to ensure its efficient and effective day-day running.

The position will regularly collaborate with operations management and iTRADE partners to make process improvements in support of their respective oversight. The manager will ensure all department goals and staff KPIs are met along with business objectives.

The manager will act as the primary contact for escalation and will demonstrate a thorough knowledge of products and operational processes to ensure he/she can respond in a timely and informed manner.

Major Accountabilities:

To manage and oversee one or more functional area of iTRADE Operations by:

Manage staffing, including adherence to CIRO (if applicable) and hiring decisions.
Collaborate with Operations Management and partners to identify and develop highly motivated key talent in accordance with standard Bank policies.
Create and surpass team department KPI’s and service levels by effectively tracking volumes and anticipating backlogs.
Provide tactical guidance and specialized knowledge to direct report(s) for development.
Provide regular, formal, and informal coaching to staff to ensure the proper development, understanding and necessary actions of established goals are executed.

To manage and enhance the client experience (internal and external) by:

Manage day-to-day team processes and ensure efficient workflow is in place to deal with time sensitive transactions, exceptions, rejections, and escalations, while adhering to compliant and secure methodologies
Ensure all client requests, cases or transactions are processed accurately.
Maintain regular review of processes to improve the quality of operational services.
Ensure staff are familiar with and understand new process changes impacting Compliance and Regulatory rules.
Draft and maintain policies, procedures, and client communications templates for area of Operations oversight.
Prepare clear, concise client correspondence and corporate communications.

To ensure that all operational / administrative processes for the business are performed effectively and efficiently by:

Monitor the department’s adherence to operational guidelines, compliance, and credit policies with industry regulations.
Design quality control practices to routinely review processed transactions and agent decision making.
Minimize potential reputational risks for business in the areas of money laundering, anti-terrorist financing and privacy laws by providing staff with the necessary tools to proactively identify transactions with risk.
Contributing to the broader Business Continuity Plan on an ongoing basis while also ensuring direct report(s) have the knowledge required to execute and follow the plan if needed.
Arranging for testing and team training for applications used in the department.

To actively collaborate with management to ensure the continued growth of Online Brokerage by:

Collaborate with the Call Center, Sales & Partnerships and iTRADE support groups to identify gaps or inefficiencies in process and to define compliant yet innovative solutions that enhance the client experience.
Subject matter expert for operational area and representative for business for any technology enhancement initiatives
Participate in project work aimed to create better client experience and/or achiever operational efficiency.
Regularly meet with counterparts in support areas to remain aware of any changes to processes that could impact the department service levels or KPIs as well as work with them to improve online brokerage processes.

Education, Work Experience & Designations:

College or University degree preferred.
5+ years financial services industry experience preferably in a people manager role.
Thorough understanding of Scotia iTRADE and Scotiabank policies and procedures related to Operations.
Canadian Securities Course (CSC) and Conduct and Practice Handbook (CPH) an asset.
Completion of Derivatives Fundamentals Course (DFC), Options Licensing Course (OLC) and Options Supervisors Course (OSC) an asset

Work Experience and Skill Requirements:

High level of brokerage industry, including knowledge in Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications Superior customer service orientation, interpersonal skills, analytical, organizational and communication skills
Demonstrated leadership, managerial and delegation experience.
Experience working on projects that improve client experience.
Strong PC user skills in Microsoft Word/Excel/Outlook/Teams/ADP/AS400
Familiarity with budgeting and managing costs.
Ability to act quickly and professionally in situations which involve uncertainty or risk, using a high degree of good judgement.
The incumbent will work independently within the boundaries of existing firm policies and guidelines. Complex issues outside of incumbent’s discretion will be referred to senior management (i.e. issues affecting the budget, regulatory compliance and/or company policy). The incumbent will take independent action and initiative in coaching and developing staff.

Working Conditions:

This role can be performed remotely based on current hybrid model.
Due to the fast-paced nature of the Online Brokerage business, some stress (mental and physical) can occur during peak periods i.e., volatile financial markets, new strategic initiatives and when Contact Centre volumes rise.
This position is physically stationary (primarily phone, meetings, computer-based). There is every day/regular use of PC and internet technologies.
Flexibility of hours is a typical requirement for this position. (Beyond the traditional 9-5 workday).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Operations Manager oversees daily functional areas such as client onboarding and brokerage transfers to ensure efficient workflow and service levels. They also collaborate with partners to implement process improvements, manage staff performance, and ensure adherence to regulatory and compliance standards.

Requirements

Candidates should have at least 5 years of experience in the financial services industry, preferably in a people management role. A college or university degree is preferred, along with strong knowledge of brokerage operations and relevant industry certifications.

Skills

Operations Management
Team Leadership
Client Onboarding
Brokerage Operations
Process Improvement
KPI Management
Staff Coaching
Regulatory Compliance
Risk Management
Financial Services
Project Management
Customer Service
Budgeting
Analytical Skills
Communication Skills
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Scotia iTRADE
Brokerage
Client Onboarding
Cash Management
CIRO
KPI
Compliance
Regulatory Rules
Business Continuity Plan
CSC
CPH
DFC
OLC
OSC
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
ADP
AS400
Financial Services
Risk Management
People Management
Process Improvement
Online Brokerage
Quality Control
Budgeting
Stakeholder Management
Project Work

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