Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 28 mins ago
PR
Sous Chef
Pluvio restaurant + rooms
Ucluelet, BC
- $65,000 CAD / year
- Full-time
As Sous Chef, you will play a key leadership role within our kitchen. Working closely with Chef Warren Barr and the leadership team, you will help lead the day-to-day operation of our…
Added 28 mins ago
YS
Senior Health Manager
Yemen ShortList
Aden
- Part-time
…Reproductive Health Manager, the MHPSS Manager and field health staff. The role ensures that RH, MHPSS and primary health care services are integrated, evidence-based and aligned with the…
Added 57 mins ago
AH
Medical Radiation Technologist II
Alberta Health Services
Lacombe, AB
- Part-time
…emergency department. This position is open to CLXT and MRT staff, but it is a DI only position. Working within a team environment the position is responsible for overall DI functions at…
Added 57 mins ago
BV
FACILITIES AND MAINTENANCE MANAGER
Bureau Veritas | Marine & Offshore
Vancouver, BC
- Full-time
Established leadership skills with a history of success providing growth and mentorship to staff.
Added 57 mins ago
AH
Service Worker I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…job in a hospital setting. Portering is physically demanding -staff regularly walk 20–30,000+ steps per shift, maneuver equipment with patients weighing up to 400 lbs. This position…
Added 57 mins ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…to oversees all aspects of a events, including set-up, food service, bar service and controls while focusing on detail and quality presentation and customer service. Event Centre…
Added 57 mins ago
AH
Administrative Support V
Alberta Health Services
Calgary, AB
- Full-time
…organized and proactive Administrative Assistant to support EHS leadership and staff in a fast-paced healthcare environment. The Administrative Assistant provides comprehensive…
Added 57 mins ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
An exciting opportunity exists in AHS, Calgary Zone. The South Health Campus (SHC) is a full-service hospital that provides services to Calgary in high-need areas including Women’s Health,…
Added 57 mins ago
GE
Assistant Controller
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Tsuut'ina Nation lands in Calgary, Alberta. Featuring a full-service hotel, diverse food and beverage operations, a casino, and a major event and entertainment centre, Grey Eagle offers a…
Added 57 mins ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…cooking skills, and must understand how to use a variety of food service equipment, including knives, pots and pans, ovens and grills, fryers, steamers food processors and slicers. Line…
Added 57 mins ago
GE
Buffet Cook - PM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…cooking skills, and must understand how to use a variety of food service equipment, including knives, pots and pans, wok, ovens and grills, fryers, steamers food processors and slicers.…
Added 57 mins ago
GE
Asian Chef
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…for preparing a multitude of hot and cold meals for sale and service to all customers of the Casino. This includes both internal and external customers alike during a prescribed shift. The…
Added 57 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Banquet Server is responsible for providing efficient and courteous service to our guests. The server will provide our guests with hospitality providing prompt, efficient service of…
Added 57 mins ago
YR
Financial Analyst
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
…by the United Nations and many other organizations for our…
Added 57 mins ago
TU
Associate Professor – Critical Disabilities and Health Studies (50482)
The University of Toronto Engineering Society
Toronto, ON
- $130,000 to $180,000 CAD / year
- Full-time
Candidates must have a clearly demonstrated record of excellence in research and teaching in Critical Disabilities and Health Studies · Candidates must have an established international reputation
Added 57 mins ago
AH
Biomedical Equipment Technologist III
Alberta Health Services
AB · Edmonton, AB
- Full-time
…working with medical equipment technology as a biomed, field service technologist, or related engineering practice. 5 years experience with complex project coordination skills. 5 years…
Added 57 mins ago
TU
Assistant Professor - Environmental Physiology (50481)
The University of Toronto Engineering Society
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
In addition, the successful candidate will be assigned a teaching and service load.
Added 1 hour ago
3V
Manufacturing Supervisor
3M Vietnam
London, ON
- Full-time
At this time, only candidates who are available to work rotating shifts will be considered for this role
Added 1 hour ago
VC
Registered Veterinary Technologist (RVT) - Richmond Animal Hospital
VetCare Canada
Richmond, BC
- Full-time
Our team culture is centered on fostering a vibrant work environment and ensuring our staff thrive. We strongly value work/life balance, offering flexible schedules and investing in a…
Added 1 hour ago
CS
Sous Chef
Capilano Suspension Bridge Park - Capilano Group
North Vancouver, BC
- Full-time
…an iconic location. If you are passionate about quality food service, the tourism industry and enjoy teamwork, we would love to hear from…
Added 2 hours ago
Financial Assistant
Simon Fraser University
Burnaby, BC
…campuses and eight faculties. Our office supports the vision and leadership of the university through the Dean and Vice-Provost's role as well as through oversight and guidance of graduate…
Added 2 hours ago
HM
Vascular Surgery
Health Match BC
Kamloops, BC
- Part-time
…people, and is located in the Thompson Cariboo Shuswap Health Service Area. As one of two Interior Health tertiary referral hospitals, RIH is a no refusal centre with an Emergency…
Added 2 hours ago
HM
Psychiatry
Health Match BC
Kelowna, BC
- Full-time
The Adolescent Psychiatry Inpatient Unit has 8 beds and the program runs seven days per week
Added 2 hours ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
The Royal Inland Hospital is a unique place to work where Medical Staff culture and collegiality in combination with a collaborative relationship with Hospital Administration maximizes…
Added 2 hours ago
HM
Psychiatry
Health Match BC
Kelowna, BC
- Full-time
The Adolescent Psychiatry Inpatient Unit has 8 beds and the program runs seven days per week

Scotiabank

Operations Manager, Scotia iTRADE - Toronto, ON

Toronto, ON, M5H 4A9, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 21, 2026
Experience: 5+ years financial services industry experience preferably in a people manager role.
Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition ID: 277919

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications to ensure its efficient and effective day-day running.

The position will regularly collaborate with operations management and iTRADE partners to make process improvements in support of their respective oversight. The manager will ensure all department goals and staff KPIs are met along with business objectives.

The manager will act as the primary contact for escalation and will demonstrate a thorough knowledge of products and operational processes to ensure he/she can respond in a timely and informed manner.

Major Accountabilities:

To manage and oversee one or more functional area of iTRADE Operations by:

Manage staffing, including adherence to CIRO (if applicable) and hiring decisions.
Collaborate with Operations Management and partners to identify and develop highly motivated key talent in accordance with standard Bank policies.
Create and surpass team department KPI’s and service levels by effectively tracking volumes and anticipating backlogs.
Provide tactical guidance and specialized knowledge to direct report(s) for development.
Provide regular, formal, and informal coaching to staff to ensure the proper development, understanding and necessary actions of established goals are executed.

To manage and enhance the client experience (internal and external) by:

Manage day-to-day team processes and ensure efficient workflow is in place to deal with time sensitive transactions, exceptions, rejections, and escalations, while adhering to compliant and secure methodologies
Ensure all client requests, cases or transactions are processed accurately.
Maintain regular review of processes to improve the quality of operational services.
Ensure staff are familiar with and understand new process changes impacting Compliance and Regulatory rules.
Draft and maintain policies, procedures, and client communications templates for area of Operations oversight.
Prepare clear, concise client correspondence and corporate communications.

To ensure that all operational / administrative processes for the business are performed effectively and efficiently by:

Monitor the department’s adherence to operational guidelines, compliance, and credit policies with industry regulations.
Design quality control practices to routinely review processed transactions and agent decision making.
Minimize potential reputational risks for business in the areas of money laundering, anti-terrorist financing and privacy laws by providing staff with the necessary tools to proactively identify transactions with risk.
Contributing to the broader Business Continuity Plan on an ongoing basis while also ensuring direct report(s) have the knowledge required to execute and follow the plan if needed.
Arranging for testing and team training for applications used in the department.

To actively collaborate with management to ensure the continued growth of Online Brokerage by:

Collaborate with the Call Center, Sales & Partnerships and iTRADE support groups to identify gaps or inefficiencies in process and to define compliant yet innovative solutions that enhance the client experience.
Subject matter expert for operational area and representative for business for any technology enhancement initiatives
Participate in project work aimed to create better client experience and/or achiever operational efficiency.
Regularly meet with counterparts in support areas to remain aware of any changes to processes that could impact the department service levels or KPIs as well as work with them to improve online brokerage processes.

Education, Work Experience & Designations:

College or University degree preferred.
5+ years financial services industry experience preferably in a people manager role.
Thorough understanding of Scotia iTRADE and Scotiabank policies and procedures related to Operations.
Canadian Securities Course (CSC) and Conduct and Practice Handbook (CPH) an asset.
Completion of Derivatives Fundamentals Course (DFC), Options Licensing Course (OLC) and Options Supervisors Course (OSC) an asset

Work Experience and Skill Requirements:

High level of brokerage industry, including knowledge in Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications Superior customer service orientation, interpersonal skills, analytical, organizational and communication skills
Demonstrated leadership, managerial and delegation experience.
Experience working on projects that improve client experience.
Strong PC user skills in Microsoft Word/Excel/Outlook/Teams/ADP/AS400
Familiarity with budgeting and managing costs.
Ability to act quickly and professionally in situations which involve uncertainty or risk, using a high degree of good judgement.
The incumbent will work independently within the boundaries of existing firm policies and guidelines. Complex issues outside of incumbent’s discretion will be referred to senior management (i.e. issues affecting the budget, regulatory compliance and/or company policy). The incumbent will take independent action and initiative in coaching and developing staff.

Working Conditions:

This role can be performed remotely based on current hybrid model.
Due to the fast-paced nature of the Online Brokerage business, some stress (mental and physical) can occur during peak periods i.e., volatile financial markets, new strategic initiatives and when Contact Centre volumes rise.
This position is physically stationary (primarily phone, meetings, computer-based). There is every day/regular use of PC and internet technologies.
Flexibility of hours is a typical requirement for this position. (Beyond the traditional 9-5 workday).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The Operations Manager oversees daily functional areas such as client onboarding and brokerage transfers to ensure efficient workflow and service levels. They also collaborate with partners to implement process improvements, manage staff performance, and ensure adherence to regulatory and compliance standards.

Requirements

Candidates should have at least 5 years of experience in the financial services industry, preferably in a people management role. A college or university degree is preferred, along with strong knowledge of brokerage operations and relevant industry certifications.

Skills

Operations Management
Team Leadership
Client Onboarding
Brokerage Operations
Process Improvement
KPI Management
Staff Coaching
Regulatory Compliance
Risk Management
Financial Services
Project Management
Customer Service
Budgeting
Analytical Skills
Communication Skills
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Scotia iTRADE
Brokerage
Client Onboarding
Cash Management
CIRO
KPI
Compliance
Regulatory Rules
Business Continuity Plan
CSC
CPH
DFC
OLC
OSC
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
ADP
AS400
Financial Services
Risk Management
People Management
Process Improvement
Online Brokerage
Quality Control
Budgeting
Stakeholder Management
Project Work

Report this job

Work requirements

Jobs in Canada