Jobs in Canada

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Added 11 mins ago
HT
Technical Sales Representative
Hammehr Talent Consultants
Brandon, MB
- Full-time
…instrumentation, and electrical services provider looking for a Technical Sales Representative to grow their presence across Saskatchewan and…
Added 11 mins ago
EC
Bilingual IT Support Analyst
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
London, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a member of the IT Operations Team, the Bilingual IT Support Analyst is responsible for providing first line technical support to Emco teammates working out of our over 300 locations…
Added 11 mins ago
KI
E-commerce Operations & Growth Specialist
K-Dental Inc.
Markham, ON
- Full-time
…solutions to help practices thrive. With a strong commitment to service excellence, industry expertise, and long-standing relationships, K-Dental is proud to support the evolving needs of…
Added 11 mins ago
K
Outage Technician/Technologist
Kinectrics
Tiverton, ON
- Internship
Shift workers may be assigned 8-10-12 hour shifts (rotating shifts, days, afternoons and/or nights)
Added 11 mins ago
S
Satellite Electrical Systems Engineer
Scalian
Montreal, QC
- Full-time
Nous mettons notre expertise en Opérations et Technologie et Technologies de l'information au service de secteurs variés tels que l'aérospatiale, la défense, le ferroviaire et l'énergie, en…
Added 11 mins ago
RN
Sales Engineer
Reivax North America inc.
Montreal, QC
- Full-time
…role, the individual collaborates with customers to understand technical requirements and propose appropriate Reivax solutions in power electronics, controls, and automation. Day-to-day…
Added 11 mins ago
B
Workforce Management Analyst-Banking
BeachHead
Toronto, ON
- $17.6 to $36.97 CAD / hour
- Contract
Ability to work rotating shifts covering operational hours between 7:00 a.m
Added 11 mins ago
SS
Director, Security System Sales
SMS Security
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $140,000 CAD / year
- Full-time
Own targets for new accounts and revenue in the verticals and geographic markets we do not service today.
Added 11 mins ago
Associate Private Banker
Scotiabank
Toronto, ON
We are looking for an Associate Private Banker with passion for providing customer service excellence. You will contribute to developing relationships through sound advice and…
Added 11 mins ago
Customer Experience Associate - Bay Roberts, Newfoundland (26.25 Hours/ Week)
Scotiabank
Bay Roberts, NL
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 11 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Richmond Hill, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 11 mins ago
SD
Senior Specialist, Quality Assurance
Shoppers Drug Mart
Toronto, ON
- Full-time
Must have a Bachelor of Science (or Canadian Equivalent)
Added 11 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 11 mins ago
FB
Representative, Payment Processing
Fairstone Bank
Montreal, QC
- Full-time
Provide superior customer service to both internal and external customers
Added 11 mins ago
E
Senior Specialist - Industrial Automation Technical Sales
EECOL
Mississauga, ON
- Full-time
Empowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60…
Added 11 mins ago
W
WM Over the Counter Pharmacy Assistant
Walmart
Calgary, AB
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 11 mins ago
Mechanical Equipment Engineering
BWXT
Peterborough, ON
Provide technical support to CAD, Procurement, Manufacturing, Test, Quality, and Commissioning and Service personnel.
Added 11 mins ago
VC
Spécialiste en succès client / Customer Success Specialist
Valsoft Corporation
Remote, Canada
- Full-time
- Remote
We're hiring a Customer Success Specialist to join our growing team. You'll own the relationship with the clinics and clinicians using Claio - training users, managing support requests, and…
Added 11 mins ago
Application Support Analyst - Finance (Hyperion)
NTT DATA Services
Halifax, NS
- Provide technical and functional support for financial applications.
Added 11 mins ago
S
Inventory Coordinator
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North Vancouver, BC
- Full-time
Excellent communication, customer service, and problem-solving abilities, with a proven track record of collaborating effectively across all organizational levels in fast-paced environments.
Added 11 mins ago
RM
Service Centre Analyst
Regional Municipality of Peel
Brampton, ON
- Other
Provide prompt and courteous customer service over the phone or by email for support for hardware, software, phones, network and applications
Added 11 mins ago
Coordinator, Graduate Program Completion
University of Toronto
Toronto, ON
Superior customer service and interpersonal skills with the ability to work effectively with students, staff, faculty, and other stakeholders.
Added 11 mins ago
PH
Medical Imaging Aide-Clerk
Providence Healthcare
Vancouver, BC
- Temporary
Reschedules and/or books appointments in accordance with Radiologists' established priority level and medical/technical staff schedules by methods such as receiving requests/requisition,…
Added 11 mins ago
Business Performance Specialist - Enforcement
City of Mississauga
Mississauga, ON
Analyze operational, enforcement, customer service, expenditure, and other business information to identify trends, variances, risks and opportunities.
Added 26 mins ago
B
Fibre Service Technician Supervisor
Beanfield
Toronto, ON
- $35 to $39 CAD / hour
- Full-time
Monitor service delivery and tickets from assignment through completion, ensuring work is completed efficiently, accurately, safely, and to company standards while delivering an excellent…

Scotiabank

Operations Manager, Scotia iTRADE - Toronto, ON

Toronto, ON, M5H 4A9, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 21, 2026
Experience: 5+ years financial services industry experience preferably in a people manager role.
Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition ID: 277919

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications to ensure its efficient and effective day-day running.

The position will regularly collaborate with operations management and iTRADE partners to make process improvements in support of their respective oversight. The manager will ensure all department goals and staff KPIs are met along with business objectives.

The manager will act as the primary contact for escalation and will demonstrate a thorough knowledge of products and operational processes to ensure he/she can respond in a timely and informed manner.

Major Accountabilities:

To manage and oversee one or more functional area of iTRADE Operations by:

Manage staffing, including adherence to CIRO (if applicable) and hiring decisions.
Collaborate with Operations Management and partners to identify and develop highly motivated key talent in accordance with standard Bank policies.
Create and surpass team department KPI’s and service levels by effectively tracking volumes and anticipating backlogs.
Provide tactical guidance and specialized knowledge to direct report(s) for development.
Provide regular, formal, and informal coaching to staff to ensure the proper development, understanding and necessary actions of established goals are executed.

To manage and enhance the client experience (internal and external) by:

Manage day-to-day team processes and ensure efficient workflow is in place to deal with time sensitive transactions, exceptions, rejections, and escalations, while adhering to compliant and secure methodologies
Ensure all client requests, cases or transactions are processed accurately.
Maintain regular review of processes to improve the quality of operational services.
Ensure staff are familiar with and understand new process changes impacting Compliance and Regulatory rules.
Draft and maintain policies, procedures, and client communications templates for area of Operations oversight.
Prepare clear, concise client correspondence and corporate communications.

To ensure that all operational / administrative processes for the business are performed effectively and efficiently by:

Monitor the department’s adherence to operational guidelines, compliance, and credit policies with industry regulations.
Design quality control practices to routinely review processed transactions and agent decision making.
Minimize potential reputational risks for business in the areas of money laundering, anti-terrorist financing and privacy laws by providing staff with the necessary tools to proactively identify transactions with risk.
Contributing to the broader Business Continuity Plan on an ongoing basis while also ensuring direct report(s) have the knowledge required to execute and follow the plan if needed.
Arranging for testing and team training for applications used in the department.

To actively collaborate with management to ensure the continued growth of Online Brokerage by:

Collaborate with the Call Center, Sales & Partnerships and iTRADE support groups to identify gaps or inefficiencies in process and to define compliant yet innovative solutions that enhance the client experience.
Subject matter expert for operational area and representative for business for any technology enhancement initiatives
Participate in project work aimed to create better client experience and/or achiever operational efficiency.
Regularly meet with counterparts in support areas to remain aware of any changes to processes that could impact the department service levels or KPIs as well as work with them to improve online brokerage processes.

Education, Work Experience & Designations:

College or University degree preferred.
5+ years financial services industry experience preferably in a people manager role.
Thorough understanding of Scotia iTRADE and Scotiabank policies and procedures related to Operations.
Canadian Securities Course (CSC) and Conduct and Practice Handbook (CPH) an asset.
Completion of Derivatives Fundamentals Course (DFC), Options Licensing Course (OLC) and Options Supervisors Course (OSC) an asset

Work Experience and Skill Requirements:

High level of brokerage industry, including knowledge in Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications Superior customer service orientation, interpersonal skills, analytical, organizational and communication skills
Demonstrated leadership, managerial and delegation experience.
Experience working on projects that improve client experience.
Strong PC user skills in Microsoft Word/Excel/Outlook/Teams/ADP/AS400
Familiarity with budgeting and managing costs.
Ability to act quickly and professionally in situations which involve uncertainty or risk, using a high degree of good judgement.
The incumbent will work independently within the boundaries of existing firm policies and guidelines. Complex issues outside of incumbent’s discretion will be referred to senior management (i.e. issues affecting the budget, regulatory compliance and/or company policy). The incumbent will take independent action and initiative in coaching and developing staff.

Working Conditions:

This role can be performed remotely based on current hybrid model.
Due to the fast-paced nature of the Online Brokerage business, some stress (mental and physical) can occur during peak periods i.e., volatile financial markets, new strategic initiatives and when Contact Centre volumes rise.
This position is physically stationary (primarily phone, meetings, computer-based). There is every day/regular use of PC and internet technologies.
Flexibility of hours is a typical requirement for this position. (Beyond the traditional 9-5 workday).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The Operations Manager oversees daily functional areas such as client onboarding and brokerage transfers to ensure efficient workflow and service levels. They also collaborate with partners to implement process improvements, manage staff performance, and ensure adherence to regulatory and compliance standards.

Requirements

Candidates should have at least 5 years of experience in the financial services industry, preferably in a people management role. A college or university degree is preferred, along with strong knowledge of brokerage operations and relevant industry certifications.

Skills

Operations Management
Team Leadership
Client Onboarding
Brokerage Operations
Process Improvement
KPI Management
Staff Coaching
Regulatory Compliance
Risk Management
Financial Services
Project Management
Customer Service
Budgeting
Analytical Skills
Communication Skills
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Scotia iTRADE
Brokerage
Client Onboarding
Cash Management
CIRO
KPI
Compliance
Regulatory Rules
Business Continuity Plan
CSC
CPH
DFC
OLC
OSC
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
ADP
AS400
Financial Services
Risk Management
People Management
Process Improvement
Online Brokerage
Quality Control
Budgeting
Stakeholder Management
Project Work

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Work requirements

Jobs in Canada