Find work in Canada.

617,047 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 29 mins ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Calgary, AB
- Full-time
…with senior engineers and domain experts to tackle complex technical challenges, optimize system-level workflows, and build resilient solutions for next-generation platforms. Apply your…
Added 59 mins ago
Enterprise Architect (2 positions)
Innovation and New Technology
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 1 hour ago
IW
Coordinator, Region Office Operations (12 Months Contract) - Mississauga, ON
IG Wealth Management
ON · Ontario, Canada
- Contract
Client service orientation – Understanding and addressing the needs and perspectives of internal and external clients
Added 1 hour ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Added 1 hour ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
Added 1 hour ago
Asset Performance and Reliability Engineer
Public Service Delivery
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 1 hour ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Toronto, ON
- Full-time
…with senior engineers and domain experts to tackle complex technical challenges, optimize system-level workflows, and build resilient solutions for next-generation platforms. Apply your…
Added 1 hour ago
CO
Client Navigator
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…high-risk cases. Work with clients with complex needs who may have service restrictions with other…
Added 1 hour ago
Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
…maintain the goals of supportive recovery and individualized service…
Added 2 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Ottawa, ON
- Full-time
…with senior engineers and domain experts to tackle complex technical challenges, optimize system-level workflows, and build resilient solutions for next-generation platforms. Apply your…
Added 2 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Ottawa, ON · Kanata, ON
- Full-time
…with senior engineers and domain experts to tackle complex technical challenges, optimize system-level workflows, and build resilient solutions for next-generation platforms. Apply your…
Added 2 hours ago
GO
Enterprise Architect (2 positions)
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 2 hours ago
V|
Administrative Assistant
Veolia | North America
AB · Edmonton, AB
- Full-time
As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role…
Added 2 hours ago
GO
Asset Performance and Reliability Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 2 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Montreal, QC · Saint-Laurent, QC
- Full-time
…with senior engineers and domain experts to tackle complex technical challenges, optimize system-level workflows, and build resilient solutions for next-generation platforms. Apply your…
Added 2 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Montreal, QC
- Full-time
…with senior engineers and domain experts to tackle complex technical challenges, optimize system-level workflows, and build resilient solutions for next-generation platforms. Apply your…
Added 2 hours ago
E
Site Manager, Services
ENERCON
Dawson Creek, BC
- Full-time
…adherence to quality standards, and the establishment of long-term service contracts. We have become a global reference for reliability and performance. With a product range spanning from 2…
Added 2 hours ago
CF
Sports Stores Technician
Canadian Forces Morale and Welfare Services
Borden, ON
- Full-time
…equipment and supplies, schedule equipment use, inspect, test, service and repair equipment, and maintain an inventory of equipment. Additional duties of the Sports Store Technician include…
Added 2 hours ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Olympic International's Parts Division is seeking a motivated and customer-focused Outside Sales Representative to join our growing team. In this role, you will build and strengthen…
Added 2 hours ago
Residence Worker, Mental Health (Meadow House)
Connective
Maple Ridge, BC
Added 3 hours ago
ID
Call Centre Agent - Work at Home
Inspire Direct Marketing
Remote, Canada
- $20 to $24 CAD / hour
- Full-time
- Remote
If you are a mature sales or call centre customer service representative, come join our team of professional fundraising agents to elevate your career and use your skills to help make our…
Added 3 hours ago
Financial Advisor, Investment & Retirement Planning - College & Grace, Toronto
Scotiabank
Toronto, ON
Certification as a Mutual Funds Representative in good standing with licensing requirements, having completed the Investment Funds in Canada or bank-recognized equivalent.
Added 3 hours ago
Operations Manager, Scotia iTRADE - Toronto, ON
Scotiabank
Toronto, ON
Create and surpass team department KPI’s and service levels by effectively tracking volumes and anticipating backlogs.
Added 3 hours ago
K
Customer Success Manager
KORE
Canada
- $90,826 to $111,914 CAD / year
Gather accurate, detailed technical requirements from the customer during onboarding to ensure that training meets their strategic goals, and both parties are fully aligned on what success…
Added 3 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy

Scotiabank

Operations Manager, Scotia iTRADE - Toronto, ON

Toronto, ON, M5H 4A9, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 21, 2026
Experience: 5+ years financial services industry experience preferably in a people manager role.
Posting language: English
Posted: Nov 6, 2026

Original job description

Requisition ID: 277919

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications to ensure its efficient and effective day-day running.

The position will regularly collaborate with operations management and iTRADE partners to make process improvements in support of their respective oversight. The manager will ensure all department goals and staff KPIs are met along with business objectives.

The manager will act as the primary contact for escalation and will demonstrate a thorough knowledge of products and operational processes to ensure he/she can respond in a timely and informed manner.

Major Accountabilities:

To manage and oversee one or more functional area of iTRADE Operations by:

Manage staffing, including adherence to CIRO (if applicable) and hiring decisions.
Collaborate with Operations Management and partners to identify and develop highly motivated key talent in accordance with standard Bank policies.
Create and surpass team department KPI’s and service levels by effectively tracking volumes and anticipating backlogs.
Provide tactical guidance and specialized knowledge to direct report(s) for development.
Provide regular, formal, and informal coaching to staff to ensure the proper development, understanding and necessary actions of established goals are executed.

To manage and enhance the client experience (internal and external) by:

Manage day-to-day team processes and ensure efficient workflow is in place to deal with time sensitive transactions, exceptions, rejections, and escalations, while adhering to compliant and secure methodologies
Ensure all client requests, cases or transactions are processed accurately.
Maintain regular review of processes to improve the quality of operational services.
Ensure staff are familiar with and understand new process changes impacting Compliance and Regulatory rules.
Draft and maintain policies, procedures, and client communications templates for area of Operations oversight.
Prepare clear, concise client correspondence and corporate communications.

To ensure that all operational / administrative processes for the business are performed effectively and efficiently by:

Monitor the department’s adherence to operational guidelines, compliance, and credit policies with industry regulations.
Design quality control practices to routinely review processed transactions and agent decision making.
Minimize potential reputational risks for business in the areas of money laundering, anti-terrorist financing and privacy laws by providing staff with the necessary tools to proactively identify transactions with risk.
Contributing to the broader Business Continuity Plan on an ongoing basis while also ensuring direct report(s) have the knowledge required to execute and follow the plan if needed.
Arranging for testing and team training for applications used in the department.

To actively collaborate with management to ensure the continued growth of Online Brokerage by:

Collaborate with the Call Center, Sales & Partnerships and iTRADE support groups to identify gaps or inefficiencies in process and to define compliant yet innovative solutions that enhance the client experience.
Subject matter expert for operational area and representative for business for any technology enhancement initiatives
Participate in project work aimed to create better client experience and/or achiever operational efficiency.
Regularly meet with counterparts in support areas to remain aware of any changes to processes that could impact the department service levels or KPIs as well as work with them to improve online brokerage processes.

Education, Work Experience & Designations:

College or University degree preferred.
5+ years financial services industry experience preferably in a people manager role.
Thorough understanding of Scotia iTRADE and Scotiabank policies and procedures related to Operations.
Canadian Securities Course (CSC) and Conduct and Practice Handbook (CPH) an asset.
Completion of Derivatives Fundamentals Course (DFC), Options Licensing Course (OLC) and Options Supervisors Course (OSC) an asset

Work Experience and Skill Requirements:

High level of brokerage industry, including knowledge in Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room or Client Communications Superior customer service orientation, interpersonal skills, analytical, organizational and communication skills
Demonstrated leadership, managerial and delegation experience.
Experience working on projects that improve client experience.
Strong PC user skills in Microsoft Word/Excel/Outlook/Teams/ADP/AS400
Familiarity with budgeting and managing costs.
Ability to act quickly and professionally in situations which involve uncertainty or risk, using a high degree of good judgement.
The incumbent will work independently within the boundaries of existing firm policies and guidelines. Complex issues outside of incumbent’s discretion will be referred to senior management (i.e. issues affecting the budget, regulatory compliance and/or company policy). The incumbent will take independent action and initiative in coaching and developing staff.

Working Conditions:

This role can be performed remotely based on current hybrid model.
Due to the fast-paced nature of the Online Brokerage business, some stress (mental and physical) can occur during peak periods i.e., volatile financial markets, new strategic initiatives and when Contact Centre volumes rise.
This position is physically stationary (primarily phone, meetings, computer-based). There is every day/regular use of PC and internet technologies.
Flexibility of hours is a typical requirement for this position. (Beyond the traditional 9-5 workday).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Operations Manager oversees daily functional areas such as client onboarding and brokerage transfers to ensure efficient workflow and service levels. They also collaborate with partners to implement process improvements, manage staff performance, and ensure adherence to regulatory and compliance standards.

Requirements

Candidates should have at least 5 years of experience in the financial services industry, preferably in a people management role. A college or university degree is preferred, along with strong knowledge of brokerage operations and relevant industry certifications.

Skills

Operations Management
Team Leadership
Client Onboarding
Brokerage Operations
Process Improvement
KPI Management
Staff Coaching
Regulatory Compliance
Risk Management
Financial Services
Project Management
Customer Service
Budgeting
Analytical Skills
Communication Skills
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Scotia iTRADE
Brokerage
Client Onboarding
Cash Management
CIRO
KPI
Compliance
Regulatory Rules
Business Continuity Plan
CSC
CPH
DFC
OLC
OSC
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
ADP
AS400
Financial Services
Risk Management
People Management
Process Improvement
Online Brokerage
Quality Control
Budgeting
Stakeholder Management
Project Work

Report this job