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Added 1 month ago
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Lead Cybersecurity Operations Analyst, Deloitte Global Technology
Deloitte
Toronto, ON
- Full-time
…This position combines strategic risk management with hands-on operational execution, offering opportunities to influence security practices, drive remediation efforts, and support the…
Added 1 month ago
AL
Security Risk Analyst / Montreal, QC / Hybrid / Full-Time FTE
AceStack LLC
Montreal, QC
- Full-time
We are seeking an experienced Security Risk Analyst to assess, monitor, and enhance the effectiveness of cybersecurity controls across the organization. The role will focus on identifying…
Added 2 months ago
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Business Process Analyst
Aliaxis
Oakville, ON
- Full-time
This is a hybrid role three (3) days per week on-site at our Oakville, ON location
Added 2 months ago
IG
Business Process Analyst
IPEX Group
Oakville, ON
- Full-time
This is a hybrid role three (3) days per week on-site at our Oakville, ON location
Added 1 month ago
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Senior Business Analyst
OnX
Toronto, ON
- Contract
Location: Downtown Toronto - 4/5 Days in Office
Added 2 months ago
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Analyst, Market Supervision, LSE 24
LSEG
Toronto, ON
- Full-time
Support the maintenance and continuous improvement of surveillance controls, monitoring procedures and operational playbooks.
Added 1 month ago
NB
Senior Analyst Canadian Tax Operations
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst within National Bank’s Canadian Tax Operations team means serving as an expert in the evolution and reliability of the processes that support our tax…
Added 2 months ago
A
Automation Controls Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
· Deliver Virtual Commissioning /Emulation, Testing and Simulation
Added 2 months ago
NE
Junior Business Data Analyst - Winter 2027 Co-op
Nexus Energy Inc.
Toronto, ON
- $20 to $22 CAD / hour
- Full-time
Help improve data quality, operational controls, and the reliability of business-critical workflows.
Added 2 months ago
MT
Payroll Specialist
Miller Thomson LLP
Toronto, ON
- Full-time
…and external vendors to maintain payroll integrity, enhance operational efficiency, and deliver a high-quality employee…
Added 2 months ago
Payroll Specialist
Miller Thomson
London, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Regina, SK · Saskatoon, SK · Vancouver, BC · Edmonton, AB · Calgary, AB
…and external vendors to maintain payroll integrity, enhance operational efficiency, and deliver a high-quality employee…
Added 2 months ago
BC
AI Solutions Analyst
Bird Construction
Winnipeg, MB · Mississauga, ON · Vancouver, BC · Calgary, AB
- Full-time
AI Solutions AnalystAs an AI Solutions Analyst, you will play an important role in designing, building, testing, supporting, and governing AI-enabled solutions across the Microsoft Power…
Added 2 months ago
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Senior Java Full Stack Developer - Vice President
Citi
Mississauga, ON
- Full-time
…flow by ensuring complete task accountability, robust audit controls, and accurate Service Level Agreement (SLA) capturing, leading to improved expense reduction through enhanced…
Added 2 months ago
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Senior Java Full Stack Developer – Vice President
Citi
Mississauga, ON
- Full-time
…flow by ensuring complete task accountability, robust audit controls, and accurate Service Level Agreement (SLA) capturing, leading to improved expense reduction through enhanced…
Added 2 months ago
Analyst, End User Support (macOS)
Dollarama
Mont-Royal, QC
The End-User IT Support Analyst ensures the continuous availability and reliability of end-user desktop support services in a 24/7 environment. The Analyst provides operational expertise in…
Added 2 months ago
FC
Technical Analyst Sr
Fidelity Canada
Toronto, ON
- Full-time
Implement logging, monitoring, alerting, cost controls and operational runbooks.
Added 2 months ago
Senior Visualization Professional
Capgemini
Toronto, ON
- Facilitate requirement workshops, solution reviews, and user acceptance testing.
Added 5 months ago
CC
Cloud Solutions Analyst
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON
- $70,000 to $81,000 CAD / year
- Full-time
Reporting to the Manager, Cloud Solutions, the Cloud Solutions Analyst provides operational support, planning, and engineering for CCS’s Microsoft 365 and Azure cloud environments. This…
Added 2 months ago
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Senior Analyst, Real Estate Portfolio Analytics
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $103,000 to $153,000 CAD / year
- Full-time
The Real Estate Investment Management group at HOOPP (Healthcare of Ontario Pension Plan) is seeking a Senior Analyst, Real Estate Portfolio Analytics to join the Real Estate Data and…
Added 2 months ago
Analyst, End User Support (macOS)
Dollarama
Mont-Royal, QC
The End-User IT Support Analyst ensures the continuous availability and reliability of end-user desktop support services in a 24/7 environment. The Analyst provides operational expertise in…
Added 2 months ago
PIC Operational Effectiveness Analyst
Scotiabank
Toronto, ON
The Operational Effectiveness Analyst is responsible for supporting operational excellence across Scotia Jarislowsky Fraser (SJF) by developing, maintaining, and continuously improving…
Added 2 months ago
V
Senior Governance, Risk & Compliance (GRC) Analyst
Vale
Canada
- Full-time
We are currently seeking a Senior Governance, Risk & Compliance (GRC) Analyst (Global Cybersecurity) to join our Global Cyber Risk, Governance, Risk & Compliance team in Toronto, Ontario.
Added 2 months ago
RV
Senior Auditor, Internal Systems
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
Collaborate with internal stakeholders to design and implement operational audit controls aligned with ISO 27001:2022 and supporting standards (e.g., ISO 27017)
Added 2 months ago
Senior Business Analyst
Imperial Brady
Montreal, QC · Saint-Laurent, QC
Imperial Brady Canada, leading national distributor, has a job open in Saint-Laurent. The Senior Business Analyst serves as a strategic bridge between business teams and Information…
Added 2 months ago
Financial Analyst, Pricing (16-Month Fixed Term Contract)
OCS Ontario Cannabis Store
Toronto, ON
Respond to pricing inquiries from internal and external stakeholders and recommend improvements to pricing processes, controls, and operational efficiency.

Scotiabank

PIC Operational Effectiveness Analyst

Toronto, ON, M5H 1H1, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 4, 2026

Original job description

Requisition ID: 272836

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Job Purpose

The Operational Effectiveness Analyst is responsible for supporting operational excellence across Scotia Jarislowsky Fraser (SJF) by developing, maintaining, and continuously improving processes, procedures, controls, and operational practices related to the management of client accounts. The role supports an exceptional client experience by identifying opportunities to improve operational efficiency, mitigate risk, respond to evolving business needs, and enable business growth.

The incumbent conducts research, analysis, and investigations into operational issues and improvement opportunities and works collaboratively with business stakeholders, operational teams, and leadership to design, implement, communicate, and monitor solutions. This includes supporting technology enhancements, operational projects, and business initiatives that deliver value to the organization.

The role also serves as a key point of contact for the SJF National Operations function, responding to inquiries from Relationship Management teams, support staff, and business partners on matters related to operations, systems, processes, client administration, and other business requests. Inquiries may range from routine to highly complex and require research, analysis, validation, and coordination across multiple teams, processes, and systems to resolve issues, identify improvements, or escalate as appropriate.

The incumbent works closely with the SJF Executive Office, Regional Directors, Market Leads, Governance Operations Managers and their teams across Canada, as well as key Wealth Management partners to drive operational effectiveness and continuous improvement.

Key Accountabilities

Operational Process Improvement

Analyze current-state processes to identify operational gaps, risks, inefficiencies, and opportunities for improvement.
Conduct research and business analysis to support process redesign, operational enhancements, and future-state solutions.
Develop, maintain, and update operational procedures, workflows, controls, forms, user guides, and other supporting documentation.
Recommend and implement operational improvements that enhance efficiency, reduce risk, improve scalability, and support business objectives.
Partner with business stakeholders, operational leaders, and change management teams to support process and technology initiatives.
Support requirements gathering, testing, pilot activities, implementation planning, communications, training, adoption, and post-implementation activities.
Monitor, measure, and report on the effectiveness and outcomes of operational improvement initiatives.

Client Administration and Operational Excellence

Serve as a primary point of contact for operational inquiries received through the SJF National Operations mailbox and other channels.
Research, investigate, and resolve operational issues impacting field teams and support functions while ensuring timely and accurate responses.
Assess process quality and maturity and identify opportunities for continuous improvement.
Coordinate operational projects, including documentation, stakeholder engagement, reporting, and meeting facilitation.
Maintain operational knowledge repositories, best practice resources, and WealthNet content.
Identify operational risks and recommend practical solutions that improve effectiveness and the client experience.

National Operations Initiatives

Support the execution of strategic operational priorities, business initiatives, and projects.
Conduct operational reviews and assessments to identify performance gaps and opportunities for enhancement.
Prepare communications, implementation materials, process documentation, and stakeholder updates.
Organize and facilitate meetings, document decisions and action items, and provide status updates to stakeholders.
Anticipate project risks and issues and recommend mitigation strategies to support successful delivery.
Participate in post-implementation reviews and operational planning activities.
Promote a culture of collaboration, accountability, continuous improvement, and open communication.

Team Effectiveness

Actively participate in team meetings, learning opportunities, and business initiatives while balancing operational priorities.
Demonstrate sound judgment and discretion when handling confidential or sensitive information.
Share operational expertise, best practices, and knowledge to support team effectiveness and development.
Contribute to team goals, business priorities, and a culture of continuous learning and improvement.
Develop and execute a meaningful professional development plan aligned with business and career objectives.

Education and Experience

University degree, college diploma, or an equivalent combination of education and experience.
Minimum three years of experience within financial services, wealth management, or a related industry.
Canadian Securities Course (CSC) designation is considered an asset.
Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Knowledge of discretionary asset management operations, products, client service models, regulatory requirements, and relationship management practices.
Experience analyzing business processes, identifying gaps, and recommending operational improvements.
Ability to support requirements gathering, testing, implementation, change management, and post-launch activities.
Knowledge of business processes and their impact on client experience, risk management, and business outcomes.
Familiarity with Broadridge, MPower, Salesforce, SharePoint, Wealthflow, and related business applications.
Experience using data, reporting, and technology to identify trends, risks, and opportunities for improvement.
Understanding of operational policies, procedures, and technologies that support client service delivery.
Knowledge of the relationships between SJF, Wealth Management business lines, and key internal partners.
Demonstrated analytical, critical thinking, problem-solving, communication, organizational, and decision-making skills.
Strong attention to detail, adaptability, discretion, collaboration, and results orientation.
Ability to manage multiple priorities, navigate ambiguity, and deliver high-quality work in a dynamic environment.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. Jarislowsky, Fraser Limited (“JFL”) is a wholly-owned subsidiary of The Bank of Nova Scotia (“Scotiabank”) and operates as a distinct business division. JFL manages the portfolios of pension funds, foundations and endowments, corporations and high-net-worth individuals in Canada and internationally.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The Operational Effectiveness Analyst supports operational excellence by identifying process gaps, mitigating risks, and implementing improvements for client accounts. They serve as a key point of contact for operational inquiries and collaborate with stakeholders to drive business initiatives and efficiency.

Requirements

Candidates must have a university degree or college diploma and at least three years of experience in financial services or wealth management. Proficiency in Microsoft 365 and knowledge of discretionary asset management operations are required.

Skills

Operational excellence
Process improvement
Business analysis
Risk management
Client administration
Data analysis
Stakeholder management
Change management
Financial services
Wealth management
Microsoft 365
Salesforce
Broadridge
Critical thinking
Problem-solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Operational Effectiveness
Wealth Management
Financial Services
Process Redesign
Risk Mitigation
Client Experience
Business Analysis
Canadian Securities Course
CSC
Microsoft 365
Broadridge
MPower
Salesforce
SharePoint
Wealthflow
Operational Procedures
Change Management
Stakeholder Engagement
Data Reporting
Regulatory Requirements
Discretionary Asset Management
Operational Controls
Workflow Optimization
Performance Monitoring
Project Coordination

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Jobs in Canada