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Added 8 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 38 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…high-level organizational goals into actionable, well-scoped user stories. Functioning at the intersection of business operations, enterprise architecture, and technical delivery teams, you…
Added 38 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…high-level organizational goals into actionable, well-scoped user stories. Functioning at the intersection of business operations, enterprise architecture, and technical delivery teams, you…
Added 13 hours ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Successfully delivered a minimum of 3 full-cycle Maximo implementations as a Maximo application consultant, not as an end user, super user, or project manager.
Added 17 hours ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 19 hours ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
Borrowers benefit from rates that are often lower than those offered by the big banks, along with an exceptional end-to-end mortgage experience powered by best-in-class AI technology. Fast,…
Added 20 hours ago
ST
Senior Data Engineer
Sensor Tower
Remote, Canada
- Full-time
- Remote
…trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across…
Added 21 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…high-level organizational goals into actionable, well-scoped user stories. Functioning at the intersection of business operations, enterprise architecture, and technical delivery teams, you…
Added 23 hours ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Successfully delivered a minimum of 3 full-cycle Maximo implementations as a Maximo application consultant, not as an end user, super user, or project manager.
Added 23 hours ago
A
Sr. Manager, CRM Functional Lead / Architect
Avanade
Ottawa, ON
- Full-time
Define the end-to-end functional architecture, including workflows, security, user experience, data, reporting, integrations, and operating model impacts.
Added 23 hours ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Successfully delivered a minimum of 3 full-cycle Maximo implementations as a Maximo application consultant, not as an end user, super user, or project manager.
Added 23 hours ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Successfully delivered a minimum of 3 full-cycle Maximo implementations as a Maximo application consultant, not as an end user, super user, or project manager.
Added 23 hours ago
LI
PeopleSoft Senior Systems Analyst #2
Lotus IT Solutions
Toronto, ON
- Contract
…Procurement, is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft HCM ERP application serving…
Added 23 hours ago
LI
PeopleSoft Senior Systems Analyst
Lotus IT Solutions
Toronto, ON
- Contract
…Procurement) is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft HCM 9.2 application serving…
Added 1 day ago
N
Staff Site Reliability Operations
NVIDIA
Toronto, ON · Canada, Toronto
- Full-time
8+ years in enterprise support engineering, infrastructure, or end user services, including 5+ years in a senior, lead, or escalation-tier role in a multi-site environment.
Added 1 day ago
Principal Service Delivery Manager
Capgemini
Toronto, ON · Montreal, QC
The Service Delivery Manager/Director serves as the senior interface between the client and the Service Delivery Operations teams delivering IT infrastructure services. The Service Delivery…
Added 1 day ago
PC
Managed Services, Service Delivery Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
Relevant work experience, including end user support and experience with managed services. Experience working with front office applications.
Added 1 day ago
PC
Managed Services, Service Delivery Manager (Bilingual FR/EN)
PwC Canada
Quebec, QC
- Full-time
Relevant work experience, including end user support and experience with managed services. Experience working with front office applications.
Added 1 day ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
Strategic Discovery & AssessmentPerform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities.Conduct…
Added 1 day ago
P
Business Relationship Manager/Analyst
Prosum
Calgary, AB
- Full-time
Support change management, end-user adoption, documentation, and training associated with system enhancements.
Added 1 day ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP Careers
Montreal, QC
- Full-time
We are seeking a skilled and entrepreneurial Senior Product Manager – Direct-to-Consumer (D2C) Commerce to help shape the next generation of SAP's commerce capabilities.
Added 1 day ago
S
Sr. Business Analyst, Reinsurance
Sapiens
Canada
- Full-time
…financial or operational business analysis and research to support business goals. The Senior Business Analyst is accountable for understanding the business environment and processes to be…
Added 1 day ago
XT
Technicien Réseau/Network Technician
XTL TRANSPORT INC.
Vaudreuil-Dorion, QC
- Full-time
Support WAN connectivity and perimeter security tasks in coordination with XTL's network MSP, under Network Manager direction
Added 1 day ago
UO
Technology and Facility Support Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works…
Added 1 day ago
T
Developer, Business Innovation & Transformation
TD
Toronto, ON
- Full-time
Reporting to the Manager, Business Innovation & Transformation (BI&T) within Wealth Operational Excellence and Project Chassis, this role supports tasks related to automation, ideation of…

Scotiabank

Relationship Manager, Dealer Relations (Dynamic Funds)

Toronto, ON, M5J 2M4, Canada

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

Requisition ID: 275291

Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth management firms. We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline. Our financial solutions include open and closed-end investment funds, fee-based, tax-advantaged and customized high-net-worth programs

Purpose:

As a Relationship Manager, reporting to the Manager of Dealer Relations, you will be responsible for creating and maintaining relationships with distributor head offices by providing excellent customer service, resolving issues of mutual concern, providing system support, and investigating processing and policy discrepancies.

You will also maintain operational relationships with external distributors, as well as the Dynamic National Accounts, Inside Sales, Wholesale teams, Customer Relations Centre, and internal operations.

In addition, you will be responsible for the setup and maintenance of fund information on iFAST.

Is this role right for you? In this role, you will:

Respond to incoming calls and emails from internal and external clients, providing courteous and prompt responses to all inquiries.
Participate in the investigation of FundSERV trade rejects via TFS and anomalies in XML files that could impact N$M settlement.
Act as a subject matter expert for mutual funds, FundSERV related activity, and iFAST for internal and external clients.
Travel to distributor head offices as needed to review operational concerns and maintain relationship structures.
Provide Dealer Agreement Packages and other materials as requested and review this material for AML regulatory requirements.
Set up new funds and make changes to existing funds in the iFAST system.
Create and QC FD and MD files and work on special projects as requested.
Participate in requirements definition and user acceptance testing for software enhancements, FundSERV releases and new products, and attend working groups as needed.
Provide ample notification to internal and external operational personnel regarding upcoming releases, including FundSERV.
Create system reports using Progress Results and Micro Strategies to determine data integrity, statistics, and audits as requested.
Update the departmental manual to ensure procedural guidelines remain accurate.

Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have:

Minimum of two years of mutual funds operations experience.
Canadian Securities Course or Canadian Investment Funds in Canada Course.
College Diploma or University Degree.
Mutual fund customer service or operations experience is an asset.
Comprehensive knowledge of FundSERV and electronic processing is preferred.
Comprehensive knowledge of Microsoft Office.
Knowledge of the iFAST system is an asset.
Excellent time management and problem-solving skills.
Excellent interpersonal and communication skills.
Ability to work flexibly in a fast-paced environment.
Ability to manage multiple tasks and work within strict deadlines.
Ability to work independently and cooperatively as a member of a team.
Strong organizational skills and the ability to deal with customers professionally.
Travel is required for the position.
Bilingualism in English and French would be an asset.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

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More about this job

Responsibilities

The Relationship Manager is responsible for maintaining relationships with distributor head offices and providing operational support for mutual fund products. This includes resolving processing discrepancies, managing fund information in iFAST, and participating in system testing and data integrity audits.

Requirements

Candidates must have a minimum of two years of mutual fund operations experience and a college diploma or university degree. Proficiency in FundSERV, Microsoft Office, and completion of the Canadian Securities Course or Canadian Investment Funds in Canada Course are required or preferred.

Skills

Mutual funds operations
FundSERV
iFAST
Customer service
Relationship management
Data integrity
AML regulatory requirements
Time management
Problem-solving
Communication skills
Microsoft Office
XML
TFS
Reporting
Audit
Organizational skills

Benefits

Flexible benefit programs
Holistic well-being support

Visa sponsorship

Not detected in the job text

Keywords

Mutual Funds
FundSERV
iFAST
Relationship Management
Dealer Relations
Wealth Management
AML
Regulatory Compliance
XML
TFS
Data Integrity
Financial Services
Canadian Securities Course
Canadian Investment Funds Course
Operations
Customer Service
Reporting
Audit
Microsoft Office
Progress Results
Micro Strategies
Trade Rejects
Settlement
User Acceptance Testing
Investment Funds

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