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Senior Manager, Credit and Collections
Green Infrastructure Partners
Markham, ON
Full-time
Reporting to Director, Credit and Collections, the Senior Manager, Credit and Collections is responsible for overseeing collections, optimizing cash flow and minimizing bad debt. This role…
Senior Manager, Credit and Collections
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
Full-time
Reporting to Director, Credit and Collections, the Senior Manager, Credit and Collections is responsible for overseeing collections, optimizing cash flow and minimizing bad debt. This role…
Collections and Acquisitions Manager
York University
Toronto, ON
Full-time
…oversees the acquisition and processing of content and distinctive collections that support curricular and research needs at York University.Reporting to the Associate Dean, Research and…
Collections & Recoveries Strategy Manager
KOHO
Remote, Canada
$110,000 to $170,000 CAD / year
Full-time · Remote
KOHO is looking for a Collections & Recoveries Strategy Manager to build and own our collections function from the ground up. This is a rare opportunity to design a collections program at a…
District Manager I, Operations Collections
Waste Management, Inc. (WM)
ON · Roblin, ON
Full-time
The District Manager I is responsible for managing the day-to-day collection operations of a single site or multiples sites or a single Line of Business or multiple Lines of Business,…
Manager, Small Business Collections (Hybrid)
Enova International
Quinte West, Ontario
As a Manager, Small Business Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on early, mid and late stage…
Senior Manager, Data Engineer - Collections
Scotiabank
Toronto, ON
Leads a team in charge of data modelling, development and integration; as well as projects to optimize/improve Collections’ data infrastructure. Works collaboratively with partners in…
Manager, Credit and Collections
Bell
Toronto, ON
District Manager I, Operations Collections
Waste Management, Inc. (WM)
Roblin, Ontario
Full-time
From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.
ScotiaHelps Advisor, Front End
Scotiabank
Toronto, ON · Scarborough, ON
Escalating more serious situations/problems to the Team Lead or Manager, Front End Collections, as required for speedy and equitable resolution.
ScotiaHelps Advisor, Front End (Bilingual)
Scotiabank
Ottawa, ON
Escalating more serious situations/problems to the Team Lead or Manager, Front End Collections, as required for speedy and equitable resolution.
Operations Manager - Surrey
Emterra Group
Surrey, BC
Full-time
We are currently searching for a Collections Operations Manager, who will provide leadership and oversight for our collections operations in Surrey, BC. This position plays a key role in…
Added 1 day ago
Credit and Collections Team Leader
AutoTrader.ca
Toronto, ON
Develop and implement strategies to increase the rate and efficiency of successful collections on outstanding debts. Support SR Manager in the recruitment, training and daily management of…
Curatorial Fellow, Gibson Art Museum
Simon Fraser University
Burnaby, BC
Full-time
…Gibson’s internal team, particularly the Director, Exhibitions Manager, Collections Manager and Head Preparator, as well as relevant internal SFU and external partners, the role works to…
Curatorial Fellow, Gibson Art Museum
Simon Fraser University
Burnaby, BC
…Gibson’s internal team, particularly the Director, Exhibitions Manager, Collections Manager and Head Preparator, as well as relevant internal SFU and external partners, the role works to…
Credit & Collections Analyst
Spin Master Ltd
Toronto, ON
Full-time
Reporting to the Senior Manager, Credit Collections, the Credit Collections Analyst will be responsible for assessing customer credit risk, timely collecting outstanding debts owed to the…
Credit & Collections Analyst
Spin Master
Toronto, ON
Full-time
Reporting to the Senior Manager, Credit & Collections, the Credit & Collections Analyst will be responsible for assessing customer credit risk, timely collecting outstanding debts owed to…
Operations Manager
Emterra Group
Sault Ste. Marie, ON
Full-time
We are currently searching for a dynamic, energetic Operations Manager to join our Smiths Falls Collections team. Reporting to the District Manager you will be a hands-on Manager assisting…
Live-In Resident Manager
MetCap Living Management Inc
Toronto, ON
$30,000 to $35,000 CAD / year
Full-time
MetCap Living is seeking a Resident Manager to oversee the day-to-day operations of a residential property in North York. The Resident Manager is responsible for maintaining the property to…
Collections Analyst
TK Elevator
Toronto, ON · Scarborough, ON
Full-time
Reporting to the National Credit & Collections Manager, the Senior Collection Specialist is responsible for performing customer interactions and follow-ups that ensure payments are received…
Credit Manager
New West Truck Centres
Calgary, AB
$75,000 to $85,000 CAD / year
Full-time
Under the supervision of the Assistant Controller, the Credit Manager is responsible for managing accounts receivable and driving collections performance across the organization.
Credit & Collection Administrator
Unilock
Georgetown, ON
Full-time
We currently have an opportunity within our Admin Department for a Credit & Collections Administrator. Reporting to the Credit Manager, this role is responsible for supporting credit and…
Collections Specialist
Open Text Corporation
Richmond Hill, ON
Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The…
Corporate Account Receivable Manager
Futurecare Associates, Inc.
Burlington, ON
Full-time
At FutureCare our Corporate Accounts Receivable Manager will manage processing and collections of accounts receivable, monitor compliance with billing rules/regulations by conducting…
Bilingual Senior Collections Associate
Beyond Bilingual Inc.
Montreal, QC
Full-time
…members, all while delivering a respectful and customer-first collections experience in both languages. You will report to the Credit and Collections Manager and work closely with all…

Scotiabank

ScotiaHelps Advisor, Front End (Bilingual)

Ottawa, ON, K1G 6R7, Canada

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The advisor is responsible for maximizing the collection of overdue payments while minimizing loan losses and collection costs. They must provide knowledgeable service to customers, negotiate payment arrangements, and ensure compliance with bank policies and regulatory guidelines.

Requirements

Candidates should have post-secondary education and at least one year of experience in collections within the financial services industry. Proficiency in Microsoft Office and bilingualism in French are required for this role.

Experience

0 to 2 years

Education

high school

Working hours

38 hours per week

Job type

Full-time

Work arrangement

Hybrid

Skills

Collections
Customer Service
Financial Analysis
Negotiation
Credit Knowledge
Conflict Resolution
Microsoft Office
Predictive Dialer
Bilingualism
Data Entry
Risk Assessment
Communication
Problem Solving
Compliance
AML
KYC

Visa sponsorship

Not detected in the job text

Keywords

Collections
Financial Services
Delinquent Accounts
Loan Management
Customer Fulfillment
Credit Knowledge
Predictive Dialer
CACS
Intralink
CIS
AML
KYC
Privacy Code
Negotiation
Microsoft Word
Microsoft Excel
Microsoft Outlook
Risk Management
Account Rehabilitation
Banking
Retail Products
Compliance
Bilingual
Customer Service
Debt Recovery
Financial Analysis
Communication
Data Integrity
Conflict Resolution
Office Administration

Original job description

Requisition ID: 272367

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The ScotiaHelps Advisor, Front End is responsible for maximizing collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts. This role conducts timely and effective collection follow-up on assigned loans in varying stages of arrears and, on accounts where a potential risk to the Bank is evident.

Is this role right for you? - In this role you will:

Customer Fulfillment/Experience - Ensure the delivery of customer service fosters overall customer and business line/department satisfaction by:

Providing human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees;
Understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures;
Addressing and resolving customer concerns, inquiries, issues or complaints on loan contracts in arrears;
Being upfront with customers when the Bank cannot provide the solution they seek, offering an explanation as to why and suggesting alternatives;
Preparing correspondence including demand letters in a manner that reflects Bank policies and guidelines while conveying a tone that protects integrity of the customer;
Escalating more serious situations/problems to the Team Lead or Manager, Front End Collections, as required for speedy and equitable resolution.

Business Plan Execution – Supports Bank’s business plans, and business objectives for the department by:

Evaluating the client’s current financial situation and apply solid credit knowledge combined with creativity and ingenuity in the management of problem accounts while obtaining customer cooperation and protecting the Bank’s interests;
Primary emphasis on rehabilitating accounts and retaining sound, profitable business for the Bank by acting in a timely manner to identify the risk associated with all assigned accounts and executing prompt action to minimize loss and secure the Bank’s position;
Discussing contractual loan payment arrangements with customers before offering revised or reduced payments, terms and conditions;
Negotiating alternate payment arrangements including token or reduced payment amounts from customers and accurately communicating the revised terms and conditions of the loan;
Evaluating the ability to make negotiated payments and assessing the source of funds for payment;
Recommending or taking action to ensure past customer commitments have been met including resolving persistent payment problems;
Makes sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies and procedures.

Operational Efficiencies and Compliance – Drive operational effectiveness activities and compliance by:

Reporting and escalating any unusual occurrences or fraudulent activities evidenced through customer conversations and/or payment verification directly to the Team Lead, Manager or Director, Front End Collections ;
Conducting timely and constructive collection activity by telephone, letter, text message, e-mail, or other appropriate means;
Effectively and efficiently using the automated call distribution and outbound predictive dialer systems;
Utilizing the collection system to facilitate communication within the department, among team members and/or referral of the account to the Team Lead or Manager, Front End Collections;
Completing updates to all appropriate Bank systems ;
Maintain the integrity and confidentiality of the Bank and Customer information as set out in Scotiabank’s Privacy Code;
Adhering to regulatory and Internal Bank guidelines as required and maintaining awareness throughout the year, ensuring compliance to AML (Anti-Money Laundering), KYC (Know Your Customer) and Privacy policies.

Team Membership – Contribute to the effective functioning of the team by:

Assisting with the training of new team members (delegating, reviewing work preparation) or the monitoring of cross-training initiatives within the department;
Actively participating and contributing to coaching sessions, touch base and team meetings;
Acquiring and maintaining a good knowledge of the department functions, processes and operating procedures;
Fostering a performance-oriented culture of open and honest communication;
Developing and executing a meaningful personal development plan.

Role Dimensions:

Countries / regions / business units supported: All of Canada
Systems: All internal bank systems (i.e., CACS, Intralink, CIS, etc.)
Bilingualism in French is required.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Post-secondary education, with minimum 1 year of experience in the collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts is preferred.
Branch working experience and bilingualism is considered an asset;
Ability to deal effectively with Branch and/or customer inquiries, concerns or complaints and provide prompt and accurate resolution to complete satisfaction of all involved parties;
Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet;
Sound knowledge of the Bank’s Retail products, services and operating/collections systems;
An understanding of predictive dialer equipment and payment collection systems is an asset.

Working Conditions

Work in a standard office-based environment including hybrid; non-standard hours are a common occurrence.
Working hours: Shift is 37.5 hours per week, Business hours are Monday to Friday: 8:00am – 9:00pm EST, Saturday from 8 am - 6 pm EST, Saturday: 9:00am – 6:00pm EST
Location: Location: 1870 Alta Vista Drive, Ottawa OR 2201 Eglinton Avenue East, Scarborough

Location(s): Canada : Ontario : Ottawa || Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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