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Front End Assistant Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
Part-time
Front End Assistant Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
Part-time
…service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in…
Front End Assistant Department Manager Part Time Day
Loblaw Companies Limited
Nelson, British Columbia
Part-time
Front End Assistant Department Manager Full Time Day
Loblaw Companies Limited
Edmonton, Alberta
Full-time
At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the…
Front End Assistant Department Manager Full Time Day
Loblaw Companies Limited
Hearst, Ontario
Full-time
At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the…
Front End Assistant Department Manager Full Time Day
Loblaw Companies Limited
Fredericton, New Brunswick
Full-time
…service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in…
Front End Assistant Department Manager Part Time Day
Loblaw Companies Limited
Stellarton, Nova Scotia
Part-time
…service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in…
Front End Assistant Department Manager Full Time Day
Loblaw Companies Limited
Stellarton, Nova Scotia
Full-time
…service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in…
Front End Assistant Department Manager Full Time Day
Loblaw Companies Limited
Porters Lake, Nova Scotia
Full-time
…service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in…
Front End Assistant Department Manager Part Time Day
Loblaw Companies Limited
City of Miramichi, New Brunswick
Part-time
…service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in…
Front End Assistant Department Manager Full Time Day
Loblaw Companies Limited
Charlottetown, Prince Edward Island
Full-time
…service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in…
Front End/ Full Stack Engineering Manager (Bangkok based, relocation provided)
Agoda
Vancouver, BC
Full-time
As a Front-End Engineering Manager at Agoda, you will have the opportunity to lead a team of skilled engineers and drive the development of robust and scalable front-end solutions. You will…
Front End Assistant Customer Service Manager
Fortinos Supermarket Ltd
Burlington, ON
Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Front End Jr Assistant Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
Part-time
Front End Supervisor - Part Time
Pete's Frootique
Halifax, NS
The Front End Supervisor plays a key leadership role in supporting the Front End Manager and guiding the Front End and Admin teams. This position is responsible for helping ensure that all…
Front End Supervisor
Pete's Frootique
Bedford, NS
Full-time
The Front End Supervisor plays a key leadership role in supporting the Front End Manager and guiding the Front End and Admin teams. This position is responsible for helping ensure that all…
ScotiaHelps Advisor, Front End
Scotiabank
Toronto, ON · Scarborough, ON
Escalating more serious situations/problems to the Team Lead or Manager, Front End Collections, as required for speedy and equitable resolution.
ScotiaHelps Advisor, Front End (Bilingual)
Scotiabank
Ottawa, ON
Escalating more serious situations/problems to the Team Lead or Manager, Front End Collections, as required for speedy and equitable resolution.
Senior Front-End Developer - Vue.js & AI (Canada Remote)
Carelancer
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
You'll collaborate directly with our Product Manager and a small engineering team, taking direct ownership of front-end architecture, technical decisions, and core components across our…
Added 8 hours ago
Senior Front-End Developer, Web Experimentation
Jobber
Remote, Canada
Full-time · Remote
We're looking for a Senior Front-End Developer with deep web experimentation experience - to drive high-velocity A/B and multivariate testing across our web properties while elevating our…
Front End Software Developer II
LMI Technologies
Burnaby, BC
Full-time
As a Front End Software Developer II you will:
Front End Software Developer II
LMI Technologies
Burnaby, BC
$93,000 to $139,000 CAD / year
Full-time
As a Front End Software Developer II you will:
Senior Front-End Developer
Jobber
Remote, Canada
Full-time · Remote
We're looking for a Senior Front-End Developer - ideally with full-stack experience/knowledge - to contribute to building our modern stack Jamstack projects and help raise the technical bar…
Senior Front End Engineer
SuiteSpot
Toronto, ON
Full-time
We are hiring a Senior Front End Engineer to help us build world-class front-end applications that enable our customers to operate more efficiently and effectively. You will play a pivotal…
Driver, Commercial Front End
Waste Management, Inc. (WM)
Ottawa, ON
Full-time
Now Hiring Commercial Front End Driver at our Ottawa Hauling site!

Scotiabank

ScotiaHelps Advisor, Front End (Bilingual)

Ottawa, ON, K1G 6R7, Canada

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The advisor is responsible for maximizing the collection of overdue payments while minimizing loan losses and collection costs. They must provide knowledgeable service to customers, negotiate payment arrangements, and ensure compliance with bank policies and regulatory guidelines.

Requirements

Candidates should have post-secondary education and at least one year of experience in collections within the financial services industry. Proficiency in Microsoft Office and bilingualism in French are required for this role.

Experience

0 to 2 years

Education

high school

Working hours

38 hours per week

Job type

Full-time

Work arrangement

Hybrid

Skills

Collections
Customer Service
Financial Analysis
Negotiation
Credit Knowledge
Conflict Resolution
Microsoft Office
Predictive Dialer
Bilingualism
Data Entry
Risk Assessment
Communication
Problem Solving
Compliance
AML
KYC

Visa sponsorship

Not detected in the job text

Keywords

Collections
Financial Services
Delinquent Accounts
Loan Management
Customer Fulfillment
Credit Knowledge
Predictive Dialer
CACS
Intralink
CIS
AML
KYC
Privacy Code
Negotiation
Microsoft Word
Microsoft Excel
Microsoft Outlook
Risk Management
Account Rehabilitation
Banking
Retail Products
Compliance
Bilingual
Customer Service
Debt Recovery
Financial Analysis
Communication
Data Integrity
Conflict Resolution
Office Administration

Original job description

Requisition ID: 272367

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The ScotiaHelps Advisor, Front End is responsible for maximizing collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts. This role conducts timely and effective collection follow-up on assigned loans in varying stages of arrears and, on accounts where a potential risk to the Bank is evident.

Is this role right for you? - In this role you will:

Customer Fulfillment/Experience - Ensure the delivery of customer service fosters overall customer and business line/department satisfaction by:

Providing human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees;
Understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures;
Addressing and resolving customer concerns, inquiries, issues or complaints on loan contracts in arrears;
Being upfront with customers when the Bank cannot provide the solution they seek, offering an explanation as to why and suggesting alternatives;
Preparing correspondence including demand letters in a manner that reflects Bank policies and guidelines while conveying a tone that protects integrity of the customer;
Escalating more serious situations/problems to the Team Lead or Manager, Front End Collections, as required for speedy and equitable resolution.

Business Plan Execution – Supports Bank’s business plans, and business objectives for the department by:

Evaluating the client’s current financial situation and apply solid credit knowledge combined with creativity and ingenuity in the management of problem accounts while obtaining customer cooperation and protecting the Bank’s interests;
Primary emphasis on rehabilitating accounts and retaining sound, profitable business for the Bank by acting in a timely manner to identify the risk associated with all assigned accounts and executing prompt action to minimize loss and secure the Bank’s position;
Discussing contractual loan payment arrangements with customers before offering revised or reduced payments, terms and conditions;
Negotiating alternate payment arrangements including token or reduced payment amounts from customers and accurately communicating the revised terms and conditions of the loan;
Evaluating the ability to make negotiated payments and assessing the source of funds for payment;
Recommending or taking action to ensure past customer commitments have been met including resolving persistent payment problems;
Makes sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies and procedures.

Operational Efficiencies and Compliance – Drive operational effectiveness activities and compliance by:

Reporting and escalating any unusual occurrences or fraudulent activities evidenced through customer conversations and/or payment verification directly to the Team Lead, Manager or Director, Front End Collections ;
Conducting timely and constructive collection activity by telephone, letter, text message, e-mail, or other appropriate means;
Effectively and efficiently using the automated call distribution and outbound predictive dialer systems;
Utilizing the collection system to facilitate communication within the department, among team members and/or referral of the account to the Team Lead or Manager, Front End Collections;
Completing updates to all appropriate Bank systems ;
Maintain the integrity and confidentiality of the Bank and Customer information as set out in Scotiabank’s Privacy Code;
Adhering to regulatory and Internal Bank guidelines as required and maintaining awareness throughout the year, ensuring compliance to AML (Anti-Money Laundering), KYC (Know Your Customer) and Privacy policies.

Team Membership – Contribute to the effective functioning of the team by:

Assisting with the training of new team members (delegating, reviewing work preparation) or the monitoring of cross-training initiatives within the department;
Actively participating and contributing to coaching sessions, touch base and team meetings;
Acquiring and maintaining a good knowledge of the department functions, processes and operating procedures;
Fostering a performance-oriented culture of open and honest communication;
Developing and executing a meaningful personal development plan.

Role Dimensions:

Countries / regions / business units supported: All of Canada
Systems: All internal bank systems (i.e., CACS, Intralink, CIS, etc.)
Bilingualism in French is required.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Post-secondary education, with minimum 1 year of experience in the collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts is preferred.
Branch working experience and bilingualism is considered an asset;
Ability to deal effectively with Branch and/or customer inquiries, concerns or complaints and provide prompt and accurate resolution to complete satisfaction of all involved parties;
Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet;
Sound knowledge of the Bank’s Retail products, services and operating/collections systems;
An understanding of predictive dialer equipment and payment collection systems is an asset.

Working Conditions

Work in a standard office-based environment including hybrid; non-standard hours are a common occurrence.
Working hours: Shift is 37.5 hours per week, Business hours are Monday to Friday: 8:00am – 9:00pm EST, Saturday from 8 am - 6 pm EST, Saturday: 9:00am – 6:00pm EST
Location: Location: 1870 Alta Vista Drive, Ottawa OR 2201 Eglinton Avenue East, Scarborough

Location(s): Canada : Ontario : Ottawa || Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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