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Added 11 mins ago
CO
Recreation Leader I (Excluded)
City of Vernon, BC
BC · British Columbia, Canada
- Temporary
Added 11 mins ago
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Intermediate Analyst
WestJet
Calgary, AB
- Full-time
The Intermediate Analyst, ServiceNow Platform Administration is responsible for the day-to-day administration, health, stability and reliability of WestJet’s ServiceNow platform.
Added 11 mins ago
FC
FLIGHT CENTRE - APPLICATION SUPPORT ANALYST - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
Added 11 mins ago
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FLIGHT CENTRE - APPLICATION SUPPORT ANALYST - VANCOUVER, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
Added 13 mins ago
AH
IT Infrastructure Services 4
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
We are seeking a Senior Network Analyst to support, secure, maintain, and enhance the organization’s enterprise network infrastructure. This role provides advanced technical expertise in…
Added 13 mins ago
AC
Project Analyst, Cultivation
Aurora Cannabis Inc.
Markham, ON
- $60,000 to $70,000 CAD / year
- Internship
Reporting to the Sr. Director, Global Cultivation Excellence, the Project Analyst –Cultivation will support strategic cultivation initiatives by combining strong project management,…
Added 43 mins ago
HB
Project Manager / Business Analyst – Corporate Technology & Workday : Quant Fund : $150-200k
Hunter Bond
Montreal, QC
- Full-time
We’re working with a leading quantitative investment fund to recruit an experienced Project Manager / Business Analyst to join its Corporate Project Management team. This is an excellent…
Added 43 mins ago
Policy and Governance Analyst
EY
Toronto, ON
Added 43 mins ago
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RQ00762 - Systems Analyst - Senior
Maarut
Toronto, ON
- Contract
5 - 8 years of experience as a systems analyst, functional consultant, or a similar system-focused role within IT
Added 1 hour ago
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Product Marketing Lead
Bizzabo
Montreal, QC
- Full-time
…messaging, launches, competitive strategy, sales enablement, and analyst relations for the full Event Experience OS, including the agentic capabilities we're bringing to organizers,…
Added 1 hour ago
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Product Marketing Lead
Bizzabo
Toronto, ON
- Full-time
…messaging, launches, competitive strategy, sales enablement, and analyst relations for the full Event Experience OS, including the agentic capabilities we're bringing to organizers,…
Added 2 hours ago
EI
Analyst, Operations (Commercial Insurance)
Economical Insurance
Toronto, ON
- Full-time
Added 2 hours ago
FF
Policy Analyst
Farmers for Climate Solutions - Fermiers pour la transition climatique
Canada
- Full-time
FCS is seeking a Policy Analyst to help conduct policy research and analysis on climate and agriculture; to support the development of policy tools for advocacy (ex: reports, documents,…
Added 2 hours ago
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Business analyst - AEM
BullTechSystem
Toronto, ON
- Full-time
Added 2 hours ago
Senior Financial Analyst
Amrize
Mississauga, ON
Join Amrize as a Senior Financial Analyst and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 3 hours ago
UH
Data Science Analyst (Data Integration)
University Health Network
Toronto, ON
- Full-time
The Data Science Analyst (Data Integration) will support the senior database developer, with primary responsibility for site onboarding and cross-site data integration. This is a full-time,…
Added 3 hours ago
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Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 4 hours ago
J
Salesforce Health Cloud Business Systems Analyst (BSA)
Jobgether
Canada
- Contract
…partner is looking for a Salesforce Health Cloud Business Systems Analyst (BSA) based in…
Added 4 hours ago
A
Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Montreal, QC
- Full-time
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are…
Added 4 hours ago
A
Analyst/Senior Analyst, B2B Digital Marketing (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are…
Added 4 hours ago
A
Marketing Analyst (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Added 4 hours ago
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Senior Analyst/ Associate Manager, Marketing Strategy (Bangkok based/ Relocation provided)
Agoda
Vancouver, BC
- Full-time
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are…
Added 4 hours ago
A
Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are…
Added 4 hours ago
A
Analyst/Senior Analyst/Associate Manager, Marketing Analytics (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are…
Added 4 hours ago
A
Analyst/Senior Analyst, Customer Marketing (Bangkok Based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are…

Scotiabank

Senior Analyst - Business Support Strategy & Incident Management

Toronto, ON, M5H 4B6, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 275604

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:

Providing day-to-day support for incident management and operational activities (80% of the role).
Supporting end-to-end processes for key strategic initiatives (20% of the role).

Your work ensures alignment with business strategies, compliance with regulations, and adherence to internal policies and procedures. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture!

Is this role right for you? In this role, you will:

Conduct independent research to address issues collaborating with business and technology.
Craft clear and timely stakeholder updates and communications related to incidents.
Lead troubleshooting efforts for major incidents, with a focus on reducing Mean Time to Close.
Analyze service trends to enhance reliability and efficiency.
Communicate key results, risks and business insights to senior business and technology stakeholders.
Cultivate strategic relationships across diverse and global stakeholders.
Manage various incident management phases, including root cause analysis, solution design, execution as well as post-implementation validation, lessons learnt and sustainment plan
Provide feedback mechanisms for client groups and business line partners to improve support
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Drive effective business solutions and continuous improvement by staying informed on changes to regulatory environment, evolving risk management practices and methodologies, updated operational processes, and rapidly changing technology to be able support the Global mandate of the department.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have experience with:

Bachelor’s degree in IT, Business or a related field with 3 years of experience in the financial services industry preferably in a global / matrix organization in AML/ compliance / risk management, incident management, product management or similar
Knowledge of SQL (other programming languages like Python a strong asset) and project management tools like JIRA, Confluence
Knowledge of Excel, Power Point, and Business Intelligence reporting tools (e.g., PowerBI, or other visualization tools), ITSM tools (ServiceNow, a plus)
Demonstrated ability to coordinate with technology partners and products throughout the entire Software Development Life Cycle (SDLC)
Familiarity with UX, Design Thinking, process design, and user-centered product development.
Excellent written and verbal communication skills with ability to manage difficult conversations
Ability to build strong cross-functional business relationships
Results oriented with strong analytical, problem-solving, and critical thinking skills
Knowledge of Spanish language is an asset but not required

What's in it for you?

Champion a high-performance environment and contribute to an inclusive work environment.
The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A competitive compensation and comprehensive benefits plan.
An organization committed to making a difference in our communities - for you and our customers.
You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Analyst will manage day-to-day incident management activities and support strategic initiatives to ensure operational reliability. They will also analyze service trends, lead troubleshooting efforts, and communicate business insights to senior stakeholders.

Requirements

Candidates must have a bachelor's degree in IT, Business, or a related field with at least 3 years of experience in the financial services industry. Proficiency in SQL, project management tools, and strong analytical and communication skills are required.

Skills

Incident management
SQL
Python
JIRA
Confluence
Excel
PowerPoint
PowerBI
ServiceNow
SDLC
UX
Design thinking
Process design
Risk management
Analytical skills
Problem-solving

Benefits

Competitive compensation
Comprehensive benefits plan
Internal training
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Business Support
Strategy
Financial Services
AML
Compliance
Risk Management
Product Management
SQL
Python
JIRA
Confluence
Excel
PowerPoint
PowerBI
ServiceNow
SDLC
UX
Design Thinking
Process Design
Global Operations
Stakeholder Management
Root Cause Analysis
Data Analysis
Business Intelligence
ITSM
Troubleshooting
Operational Efficiency
Regulatory Environment
User-centered Design

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