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Added 10 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 11 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 11 hours ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 16 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
…improvement? Fraser Health is seeking a talented Business Systems Analyst to support the MEDITECH Expanse program within our Quality Assurance and Testing portfolio. This is an exciting…
Added 20 hours ago
NN
Data Analyst: Student Achievement and Information Systems
Near North District School Board
North Bay, ON
- Full-time
Reporting to the Manager of Information Technology, the Data Analyst: Student Achievement and Information Systems, is responsible for the management, integrity, analysis, and reporting of…
Added 23 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
Added 1 day ago
DC
ACCOUNTS PAYABLE ANALYST
D. Crupi & Sons Limited
Toronto, ON · Scarborough, ON
- Full-time
We are looking for an Accounts Payable Analyst with an outstanding attention to detail and a customer service disposition. The role involves some routine data entry, but also data upload…
Added 1 day ago
AC
Transformation Senior Analyst
Aston Carter
Toronto, ON
- $100 to $110 CAD / hour
- Contract
The Middle & Back Office Change Management Transformation Senior Analyst supports a major transformation initiative by translating future-state Operations, Performance, Accounting, and…
Added 1 day ago
R
Analyst, Repo Collateral Support
Raise
Toronto, ON
- Full-time
We at Raise are hiring an Analyst, Repo Collateral Support for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 1 day ago
Actuarial Analyst
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
As an Actuarial Analyst, you'll play a key role in supporting pricing strategy and data-driven decision making across Westland's in-house insurance products. Working alongside actuaries,…
Added 1 day ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 day ago
C
Analyste financier principal - Finance d'affaires
CGI
Montreal, QC
- Full-time
Join CGI's GTO business unit as a Senior Financial Analyst, where you'll combine financial analysis, forecasting and accounting expertise with the opportunity to work closely with business…
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
Added 1 day ago
CR
Scientist I
Charles River Laboratories
Montreal, QC
- Full-time
…scientific matters associated with the conduct, interpretation and reporting of…
Added 1 day ago
Senior Data Analyst
Konrad
Toronto, ON
As a Senior Data Analyst, you are an experienced analytics professional who leads analytical initiatives and partners directly with stakeholders to shape data-informed strategy. You drive…
Added 1 day ago
Product Analyst
Konrad
Toronto, ON
As a Product Analyst, you are an early-to-mid career professional with a strong foundation in data-driven decision making and a desire to grow both your product and consulting skill set.…
Added 1 day ago
Data Analyst
Konrad
Toronto, ON
As a Specialist, Digital focused on Data Analytics, you are an early-to-mid career data professional with a strong foundation in analysis and a desire to grow both your technical and…
Added 1 day ago
AC
Senior Financial Analyst
Aston Carter
Vancouver, BC
- $100,000 to $115,000 CAD / year
- Full-time
Aston Carter's large client is seeking a Senior Financial Analyst to join their team! This individual will play a critical role in the financial management of assigned programs. This…
Added 1 day ago
O
Sr. Analyst, Programmatic
OMD
Toronto, ON
- Full-time
…campaign manager is a key driver of performance, responsible for data analysis, insight generation, and mentoring junior team…
Added 1 day ago
L
Procurement System Specialist
Ledcor
Calgary, AB · Edmonton, AB
- Full-time
Strong Excel and data analysis skills; experience with Power BI, Tableau, or similar reporting tools is an asset
Added 1 day ago
BD
Business Analyst - IT
Black Diamond Group
Calgary, AB
- Full-time
This role requires a technically minded analyst who understands enterprise applications, system configuration, data flows, integrations, reporting, and software delivery concepts well…
Added 1 day ago
AC
Revenue Management Analysis, Science and Innovation Analyst
Air Canada
Dorval, QC
- Full-time
One to three years of experience in a quantitative, analytical, or data-focused environment.
Added 1 day ago
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Agriculture Supply Analyst
''
Toronto, ON
- Full-time
Reporting to the Senior Manager, North America Agriculture Appetizer Supply, the Agriculture Supply Analyst is responsible for ensuring the efficient flow of agricultural raw materials…

Scotiabank

Senior Analyst - Business Support Strategy & Incident Management

Toronto, ON, M5H 4B6, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 275604

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:

Providing day-to-day support for incident management and operational activities (80% of the role).
Supporting end-to-end processes for key strategic initiatives (20% of the role).

Your work ensures alignment with business strategies, compliance with regulations, and adherence to internal policies and procedures. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture!

Is this role right for you? In this role, you will:

Conduct independent research to address issues collaborating with business and technology.
Craft clear and timely stakeholder updates and communications related to incidents.
Lead troubleshooting efforts for major incidents, with a focus on reducing Mean Time to Close.
Analyze service trends to enhance reliability and efficiency.
Communicate key results, risks and business insights to senior business and technology stakeholders.
Cultivate strategic relationships across diverse and global stakeholders.
Manage various incident management phases, including root cause analysis, solution design, execution as well as post-implementation validation, lessons learnt and sustainment plan
Provide feedback mechanisms for client groups and business line partners to improve support
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Drive effective business solutions and continuous improvement by staying informed on changes to regulatory environment, evolving risk management practices and methodologies, updated operational processes, and rapidly changing technology to be able support the Global mandate of the department.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have experience with:

Bachelor’s degree in IT, Business or a related field with 3 years of experience in the financial services industry preferably in a global / matrix organization in AML/ compliance / risk management, incident management, product management or similar
Knowledge of SQL (other programming languages like Python a strong asset) and project management tools like JIRA, Confluence
Knowledge of Excel, Power Point, and Business Intelligence reporting tools (e.g., PowerBI, or other visualization tools), ITSM tools (ServiceNow, a plus)
Demonstrated ability to coordinate with technology partners and products throughout the entire Software Development Life Cycle (SDLC)
Familiarity with UX, Design Thinking, process design, and user-centered product development.
Excellent written and verbal communication skills with ability to manage difficult conversations
Ability to build strong cross-functional business relationships
Results oriented with strong analytical, problem-solving, and critical thinking skills
Knowledge of Spanish language is an asset but not required

What's in it for you?

Champion a high-performance environment and contribute to an inclusive work environment.
The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A competitive compensation and comprehensive benefits plan.
An organization committed to making a difference in our communities - for you and our customers.
You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Analyst will manage day-to-day incident management activities and support strategic initiatives to ensure operational reliability. They will also analyze service trends, lead troubleshooting efforts, and communicate business insights to senior stakeholders.

Requirements

Candidates must have a bachelor's degree in IT, Business, or a related field with at least 3 years of experience in the financial services industry. Proficiency in SQL, project management tools, and strong analytical and communication skills are required.

Skills

Incident management
SQL
Python
JIRA
Confluence
Excel
PowerPoint
PowerBI
ServiceNow
SDLC
UX
Design thinking
Process design
Risk management
Analytical skills
Problem-solving

Benefits

Competitive compensation
Comprehensive benefits plan
Internal training
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Business Support
Strategy
Financial Services
AML
Compliance
Risk Management
Product Management
SQL
Python
JIRA
Confluence
Excel
PowerPoint
PowerBI
ServiceNow
SDLC
UX
Design Thinking
Process Design
Global Operations
Stakeholder Management
Root Cause Analysis
Data Analysis
Business Intelligence
ITSM
Troubleshooting
Operational Efficiency
Regulatory Environment
User-centered Design

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