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Added 8 mins ago
V
Power Quality Analyst
Verdyn
Oakville, ON
- Full-time
Verdyn Inc. is a Canadian power electronics technology and manufacturing company. We design and build advanced power infrastructure for demanding electrical environments, with our head…
Added 8 mins ago
T
Associate, Commercial National Accounts
TD
Toronto, ON
- Full-time
Previous experience in Commercial Banking as an Analyst would be an asset.
Added 8 mins ago
BI Analyst
PACT
ON · Mississauga, Ontario
The BI Analyst builds and maintains the data pipelines, models, reports and applied AI capability that PACT (Pearson Accelerator Construction Team), a General Partnership of Alberici,…
Added 8 mins ago
C
Analyst Co-op - Bilingual – Winter 2027
CIBC
Montreal, QC
- Full-time
…timely action when market or credit risk levels change. As an Analyst Co-op, you’ll support the team by building reports and visual risk materials that help portfolio managers understand…
Added 23 mins ago
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Senior Business Analyst, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
As a Business Analyst, with a focus on AI-Enabled Delivery at BMO, you will play a critical role in bridging business needs, technology solutions, and emerging Artificial Intelligence (AI)…
Added 2 hours ago
L
Business Intelligence Analyst
Lignetics
Burlington, ON
- Full-time
…seasonality, and retailer inventory. As part of the IT team, you will build and maintain the commercial BI environment, analyze the signals that drive demand, and deliver the reporting and…
Added 7 hours ago
CO
Planning & Research Analyst (Temporary Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
- Temporary
As a Planning & Research Analyst, you'll play an important role in supporting Facilities Services through compliance monitoring, operational analysis, procurement support, asset…
Added 9 hours ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Complete needs assessment and gather requirements from end users on reporting needs; develop and build reports as required.
Added 9 hours ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Complete needs assessment and gather requirements from end users on reporting needs; develop and build reports as required.
Added 9 hours ago
SH
Senior Financial Analyst
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Job Number: JR107411
Job Title: Senior Financial Analyst
Union:
Union:
Job Category: Professional
Hospital Location: Consilium Place
Job Type: Permanent, Full…
Added 11 hours ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Added 12 hours ago
AC
Data Analyst - Identity and Access management
Adastra Corporation
Markham, ON
- Other
We are looking for a Data Analyst specializing in Identity & Access Management (IAM) to transform identity, access governance and authentication data into meaningful insights and actionable…
Added 13 hours ago
Bilingual Business Analyst II - Pharmacy Operations
TELUS
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC
…technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients maximize the value of…
Added 13 hours ago
RB
Investment Advisor
Royal Bank of Canada
Toronto, ON
- Full-time
You have excellent people and problem-solving skills that help you build and maintain client relationships.
Added 15 hours ago
PI
Senior Cyber Security Analyst
PENN Interactive
Canada
- Full-time
With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to…
Added 15 hours ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Valcourt, QC
- Full-time
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find…
Added 15 hours ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Sherbrooke, QC
- Full-time
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find…
Added 15 hours ago
D
Analyst, Cyber Strategy
Deloitte
Ottawa, ON
- Full-time
The Cyber Strategy & Transformation team helps organizations build and enhance cybersecurity programs that align with business objectives and evolving technology landscapes.
Added 15 hours ago
Digital Architect
Government of Alberta
AB
…services. It partners with ministries to design better services, build capability and confidence in modern digital practices, and assure service quality and value through standards and…
Added 16 hours ago
A
Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Jumpstart your career with Accenture’s Technology Summer Analyst Internship!
Added 16 hours ago
A
Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
As a Summer Analyst, you’ll have the opportunity to demonstrate your consulting skills in a supportive, team-oriented environment. You’ll be part of a culture that values collaboration,…
Added 16 hours ago
R
Investment Advisor
RBC
Toronto, ON
- Full-time
You have excellent people and problem-solving skills that help you build and maintain client relationships.
Added 16 hours ago
RD
Investment Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
You have excellent people and problem-solving skills that help you build and maintain client relationships.
Added 16 hours ago
Programmer Analyst Advisory(Mainframe Developer)
Scotiabank
Toronto, ON · Scarborough, ON
…continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility…
Added 16 hours ago
Trade Analyst
Government of Alberta
Calgary, AB
…Projects unit is looking for a motivated and collaborative Trade Analyst to support the delivery of trade programs, coordinate events and engagement activities, prepare briefing materials…

Scotiabank

Senior Analyst - Business Support Strategy & Incident Management

Toronto, ON, M5H 4B6, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 275604

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:

Providing day-to-day support for incident management and operational activities (80% of the role).
Supporting end-to-end processes for key strategic initiatives (20% of the role).

Your work ensures alignment with business strategies, compliance with regulations, and adherence to internal policies and procedures. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture!

Is this role right for you? In this role, you will:

Conduct independent research to address issues collaborating with business and technology.
Craft clear and timely stakeholder updates and communications related to incidents.
Lead troubleshooting efforts for major incidents, with a focus on reducing Mean Time to Close.
Analyze service trends to enhance reliability and efficiency.
Communicate key results, risks and business insights to senior business and technology stakeholders.
Cultivate strategic relationships across diverse and global stakeholders.
Manage various incident management phases, including root cause analysis, solution design, execution as well as post-implementation validation, lessons learnt and sustainment plan
Provide feedback mechanisms for client groups and business line partners to improve support
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Drive effective business solutions and continuous improvement by staying informed on changes to regulatory environment, evolving risk management practices and methodologies, updated operational processes, and rapidly changing technology to be able support the Global mandate of the department.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have experience with:

Bachelor’s degree in IT, Business or a related field with 3 years of experience in the financial services industry preferably in a global / matrix organization in AML/ compliance / risk management, incident management, product management or similar
Knowledge of SQL (other programming languages like Python a strong asset) and project management tools like JIRA, Confluence
Knowledge of Excel, Power Point, and Business Intelligence reporting tools (e.g., PowerBI, or other visualization tools), ITSM tools (ServiceNow, a plus)
Demonstrated ability to coordinate with technology partners and products throughout the entire Software Development Life Cycle (SDLC)
Familiarity with UX, Design Thinking, process design, and user-centered product development.
Excellent written and verbal communication skills with ability to manage difficult conversations
Ability to build strong cross-functional business relationships
Results oriented with strong analytical, problem-solving, and critical thinking skills
Knowledge of Spanish language is an asset but not required

What's in it for you?

Champion a high-performance environment and contribute to an inclusive work environment.
The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A competitive compensation and comprehensive benefits plan.
An organization committed to making a difference in our communities - for you and our customers.
You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Analyst will manage day-to-day incident management activities and support strategic initiatives to ensure operational reliability. They will also analyze service trends, lead troubleshooting efforts, and communicate business insights to senior stakeholders.

Requirements

Candidates must have a bachelor's degree in IT, Business, or a related field with at least 3 years of experience in the financial services industry. Proficiency in SQL, project management tools, and strong analytical and communication skills are required.

Skills

Incident management
SQL
Python
JIRA
Confluence
Excel
PowerPoint
PowerBI
ServiceNow
SDLC
UX
Design thinking
Process design
Risk management
Analytical skills
Problem-solving

Benefits

Competitive compensation
Comprehensive benefits plan
Internal training
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Business Support
Strategy
Financial Services
AML
Compliance
Risk Management
Product Management
SQL
Python
JIRA
Confluence
Excel
PowerPoint
PowerBI
ServiceNow
SDLC
UX
Design Thinking
Process Design
Global Operations
Stakeholder Management
Root Cause Analysis
Data Analysis
Business Intelligence
ITSM
Troubleshooting
Operational Efficiency
Regulatory Environment
User-centered Design

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