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Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
RM
Trust & Operations Analyst
RBX Media Group
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We're looking for a Trust & Operations Analyst to help maintain the safety, integrity, and smooth operation of an established online community platform.
Added 4 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 4 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 8 hours ago
GD
HR Analytics & Compensation Analyst
General Dynamics Land Systems–Canada
London, ON
- Full-time
In this HR Analytics & Compensation Analyst role, you will apply your strong analytical and technical skills while developing and leveraging any compensation and total rewards knowledge.
Added 10 hours ago
M2
Operations Analyst - Entry to Mid Level
Master 2 Droit International Économique - Paris II Panthéon-Assas
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 11 hours ago
SI
Business Intelligence Analyst
Spait Infotech
Canada
- Full-time
Collaborate with business stakeholders to understand reporting requirements.
Added 12 hours ago
M
Project Delivery Specialist (Community, Culture and Communications)
melyn
SK · Saskatchewan, Canada
- Full-time
Support Nation-run projects through their funder reporting: milestones, claims, activity reports and close out, so the next application is stronger than the last
Added 12 hours ago
TI
Volunteer
The Impact Ambassadors
Toronto, ON
- Full-time
Maintain accurate financial records, general ledgers, and regular reporting.
Added 15 hours ago
VB
Financial Analyst
Vaco by Highspring
Toronto, ON
- Full-time
…accounting close process and ensure timely, accurate financial…
Added 16 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 16 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 16 hours ago
A
SOC 3 Lead Analyst
Altis
Toronto, ON
- $100,000 to $105,000 CAD / year
- Full-time
Join a leading organization in the financial technology sector as a SOC Analyst, Tier III, where you’ll play a critical role in protecting the systems and digital infrastructure that…
Added 16 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 17 hours ago
PI
Senior Analyst, Portfolio Management
PSP Investments | Investissements PSP
Montreal, QC
- Full-time
The Senior Analyst, Portfolio Management supports the Capital Planning & Sustainability workstreams by executing analytical tasks related to capital planning models, market and macro data…
Added 18 hours ago
SI
Q&A Tester
Securim Inc.
Ottawa, ON
- Contract
Execute and oversee test cycles, including end-to-end business process, role-based access, integration, reporting and regression testing.
Added 19 hours ago
FP&A Analyst
Behavox
Toronto, ON
The analyst executes recurring SaaS forecasting, scenario analysis, and business-review reporting within established FP&A frameworks. The role also supports acquisition evaluation and…
Added 19 hours ago
FP&A Analyst
Behavox
Montreal, QC
The Senior FP&A Analyst owns Behavox's core financial model - its architecture, the accounting beneath it, and the forecasts and analysis the company plans and decides by. The role exists…
Added 19 hours ago
Finance Analyst
Magellan
Kitchener, ON
The Finance Analyst is responsible for the timely and accurate preparation and delivery of financial information regarding company performance. The role develops forecasts and analyses for…
Added 20 hours ago
UO
Data Analyst
University of Victoria
Victoria, BC
- Full-time
The Data Analyst leads the collection, analysis, and interpretation of data to support strategic planning, operational decision-making, and continuous improvement within Student Wellness.…
Added 21 hours ago
G
Architecte en information commerciale / Business Information Architect
Genetec
Montreal, QC
- Full-time
Added 21 hours ago
KL
IT Analyst – Developer
Kativik llisarniliriniq
Montreal, QC
- Full-time
Reporting to the Business Solutions and Development Coordinator, the incumbent is responsible for planning, developing, executing, and documenting quality assurance activities related to…
Added 22 hours ago
P
Executive Administrative Assistant
Popular
St. Thomas, ON
- Full-time
Support budget planning, monitoring, reconciliation, and reporting activities for the Division.
Added 22 hours ago
GD
HR Analytics & Compensation Analyst
General Dynamics Land Systems–Canada
London, ON
- Full-time
In this HR Analytics & Compensation Analyst role, you will apply your strong analytical and technical skills while developing and leveraging any compensation and total rewards knowledge.
Added 22 hours ago
B
Tax Analyst // Analyste Fiscal(e)
BAT
Montreal, QC
- Full-time
We’re pleased to share an exciting new opening within our Corporate Finance Team for the position of Tax Analyst based out of Montreal, Canada.

Scotiabank

Senior Analyst - Business Support Strategy & Incident Management

Toronto, ON, M5H 4B6, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 275604

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:

Providing day-to-day support for incident management and operational activities (80% of the role).
Supporting end-to-end processes for key strategic initiatives (20% of the role).

Your work ensures alignment with business strategies, compliance with regulations, and adherence to internal policies and procedures. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture!

Is this role right for you? In this role, you will:

Conduct independent research to address issues collaborating with business and technology.
Craft clear and timely stakeholder updates and communications related to incidents.
Lead troubleshooting efforts for major incidents, with a focus on reducing Mean Time to Close.
Analyze service trends to enhance reliability and efficiency.
Communicate key results, risks and business insights to senior business and technology stakeholders.
Cultivate strategic relationships across diverse and global stakeholders.
Manage various incident management phases, including root cause analysis, solution design, execution as well as post-implementation validation, lessons learnt and sustainment plan
Provide feedback mechanisms for client groups and business line partners to improve support
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Drive effective business solutions and continuous improvement by staying informed on changes to regulatory environment, evolving risk management practices and methodologies, updated operational processes, and rapidly changing technology to be able support the Global mandate of the department.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have experience with:

Bachelor’s degree in IT, Business or a related field with 3 years of experience in the financial services industry preferably in a global / matrix organization in AML/ compliance / risk management, incident management, product management or similar
Knowledge of SQL (other programming languages like Python a strong asset) and project management tools like JIRA, Confluence
Knowledge of Excel, Power Point, and Business Intelligence reporting tools (e.g., PowerBI, or other visualization tools), ITSM tools (ServiceNow, a plus)
Demonstrated ability to coordinate with technology partners and products throughout the entire Software Development Life Cycle (SDLC)
Familiarity with UX, Design Thinking, process design, and user-centered product development.
Excellent written and verbal communication skills with ability to manage difficult conversations
Ability to build strong cross-functional business relationships
Results oriented with strong analytical, problem-solving, and critical thinking skills
Knowledge of Spanish language is an asset but not required

What's in it for you?

Champion a high-performance environment and contribute to an inclusive work environment.
The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A competitive compensation and comprehensive benefits plan.
An organization committed to making a difference in our communities - for you and our customers.
You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Analyst will manage day-to-day incident management activities and support strategic initiatives to ensure operational reliability. They will also analyze service trends, lead troubleshooting efforts, and communicate business insights to senior stakeholders.

Requirements

Candidates must have a bachelor's degree in IT, Business, or a related field with at least 3 years of experience in the financial services industry. Proficiency in SQL, project management tools, and strong analytical and communication skills are required.

Skills

Incident management
SQL
Python
JIRA
Confluence
Excel
PowerPoint
PowerBI
ServiceNow
SDLC
UX
Design thinking
Process design
Risk management
Analytical skills
Problem-solving

Benefits

Competitive compensation
Comprehensive benefits plan
Internal training
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Business Support
Strategy
Financial Services
AML
Compliance
Risk Management
Product Management
SQL
Python
JIRA
Confluence
Excel
PowerPoint
PowerBI
ServiceNow
SDLC
UX
Design Thinking
Process Design
Global Operations
Stakeholder Management
Root Cause Analysis
Data Analysis
Business Intelligence
ITSM
Troubleshooting
Operational Efficiency
Regulatory Environment
User-centered Design

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