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Added 15 mins ago
K
Associate Vice President, Corporate Finance
KPMG
Calgary, AB · AB · Winnipeg, MB · Edmonton, Alberta
- Full-time
…Canada’s premier companies, with support and coaching from senior Corporate Finance executives that promote professional growth and…
Added 15 mins ago
K
Manager, People & Change
KPMG
Ottawa, ON
- Full-time
Working collaboratively with senior leaders to deliver project milestones on time and on budget
Added 15 mins ago
K
Senior Consultant - Governance, Risk & Compliance Services / Internal Audit and Internal Controls in Halifax
KPMG
Halifax, NS
- Full-time
We are looking for a dynamic professional to join our growing GRCS practice in Halifax as a Senior Consultant. The successful candidate will be responsible for supporting the planning,…
Added 30 mins ago
BI
Senior Java Microservices Developer
BURGEON IT SERVICES
Toronto, ON
- Contract
Job Title: Senior Java Microservices Developer
Added 1 hour ago
SM
Senior Account Manager (Base + Commission)
Setsail Marketing
Vancouver, BC
- Full-time
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BH
Senior Counselor
Biidaaban Healing Lodge
Pic River, ON
- Full-time
Role Description The Senior Counselor is a full-time, on-site role based at Biidaaban Healing Lodge in Pic River 50, ON. This role provides individual and group counseling to residents,…
Added 2 hours ago
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Senior Consultant (BudgetPro)
Euna Solutions
Oakville, ON
- Full-time
Added 3 hours ago
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Senior Controls Engineer
CGT
Cambridge, ON
- $110,000 to $120,000 CAD / year
- Full-time
Reporting to the Director, Engineering & Maintenance, the Senior Controls Engineer is responsible for planning, designing, developing, executing and overseeing electrical or mechanical…
Added 5 hours ago
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Global Mobility Tax - Senior Associate
ACCA Careers
Calgary, AB
- Full-time
As a Senior Associate, your role is essential in upholding compliance with tax regulations and optimizing tax processes for employees on international assignments. This position is key in…
Added 6 hours ago
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Resident Services Assistant (Casual)
Baptist Housing
Victoria, BC
- Part-time
Added 7 hours ago
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Senior Customer Engagement Representative (Senior Business Development Representative)
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Remote, Canada
- Full-time
- Remote
We are seeking a Senior Customer Engagement Representative who is focused on winning back previous clients with a paid in full balance and re-engaging them as clients. We are looking for a…
Added 7 hours ago
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Clinical Research Assistant I
University Health Network
Toronto, ON
- Full-time
Working under the direction and close supervision of Principal Investigators and senior research staff, the Clinical Research Study Assistant will assist with participant screening and…
Added 8 hours ago
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Senior Logistics Manager
Export Packers Company Limited
Brampton, ON
- Full-time
We are looking for a Senior Logistics Manager to oversee logistics within our International Trading Division, which moves commodities such as meat, seafood, fruits, and honey across North…
Added 9 hours ago
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Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 9 hours ago
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Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
…Services. The incumbent will act in an advisory capacity to the senior police staff and Chief of Police in matters of research and analysis, policy, and risk management for the…
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Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections,…
Added 9 hours ago
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Apprentice Security Systems Technician
New Age Group
Concord, ON
- $22 CAD / hour
- Full-time
This position provides a clearly defined training path leading to Labourer, Technician I, Technician II, Senior Technician, and Lead Technician positions.
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Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
Apprentice → Labourer → Technician I → Technician II → Senior Technician → Lead Technician
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Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
Added 9 hours ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assists Senior research staff with the ethics and regulatory tasks,
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Senior Trade Compliance Specialist
CCM Hockey
Montreal, QC
CCM Hockey is looking for a Senior Trade Compliance Specialist to run our global trade compliance program day to day and continuously improve it. You'll report directly to the Director,…
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Back of House - Supervisor
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Calgary, AB
Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals
Added 9 hours ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
Cultivate your own development by working with senior leaders
Added 9 hours ago
Senior Health & Safety Specialist
R W Tomlinson
Ottawa, ON
Tomlinson is currently seeking a Senior Health & Safety Specialist to join our team. In this role, you will provide senior-level health and safety support across Tomlinson Group operations…
Added 9 hours ago
ST
Senior Electrical Engineer
Saltworks Technologies
Richmond, BC
- $100,000 to $130,000 CAD / year
- Full-time
We have an exciting opportunity for a Senior Electrical Engineer/Technologist to join our multi-disciplinary team. You will lead electrical design for our complex and highly specialized…

Scotiabank

Senior Analyst - Business Support Strategy & Incident Management

Toronto, ON, M5H 4B6, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 275604

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:

Providing day-to-day support for incident management and operational activities (80% of the role).
Supporting end-to-end processes for key strategic initiatives (20% of the role).

Your work ensures alignment with business strategies, compliance with regulations, and adherence to internal policies and procedures. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture!

Is this role right for you? In this role, you will:

Conduct independent research to address issues collaborating with business and technology.
Craft clear and timely stakeholder updates and communications related to incidents.
Lead troubleshooting efforts for major incidents, with a focus on reducing Mean Time to Close.
Analyze service trends to enhance reliability and efficiency.
Communicate key results, risks and business insights to senior business and technology stakeholders.
Cultivate strategic relationships across diverse and global stakeholders.
Manage various incident management phases, including root cause analysis, solution design, execution as well as post-implementation validation, lessons learnt and sustainment plan
Provide feedback mechanisms for client groups and business line partners to improve support
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Drive effective business solutions and continuous improvement by staying informed on changes to regulatory environment, evolving risk management practices and methodologies, updated operational processes, and rapidly changing technology to be able support the Global mandate of the department.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have experience with:

Bachelor’s degree in IT, Business or a related field with 3 years of experience in the financial services industry preferably in a global / matrix organization in AML/ compliance / risk management, incident management, product management or similar
Knowledge of SQL (other programming languages like Python a strong asset) and project management tools like JIRA, Confluence
Knowledge of Excel, Power Point, and Business Intelligence reporting tools (e.g., PowerBI, or other visualization tools), ITSM tools (ServiceNow, a plus)
Demonstrated ability to coordinate with technology partners and products throughout the entire Software Development Life Cycle (SDLC)
Familiarity with UX, Design Thinking, process design, and user-centered product development.
Excellent written and verbal communication skills with ability to manage difficult conversations
Ability to build strong cross-functional business relationships
Results oriented with strong analytical, problem-solving, and critical thinking skills
Knowledge of Spanish language is an asset but not required

What's in it for you?

Champion a high-performance environment and contribute to an inclusive work environment.
The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A competitive compensation and comprehensive benefits plan.
An organization committed to making a difference in our communities - for you and our customers.
You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Analyst will manage day-to-day incident management activities and support strategic initiatives to ensure operational reliability. They will also analyze service trends, lead troubleshooting efforts, and communicate business insights to senior stakeholders.

Requirements

Candidates must have a bachelor's degree in IT, Business, or a related field with at least 3 years of experience in the financial services industry. Proficiency in SQL, project management tools, and strong analytical and communication skills are required.

Skills

Incident management
SQL
Python
JIRA
Confluence
Excel
PowerPoint
PowerBI
ServiceNow
SDLC
UX
Design thinking
Process design
Risk management
Analytical skills
Problem-solving

Benefits

Competitive compensation
Comprehensive benefits plan
Internal training
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Business Support
Strategy
Financial Services
AML
Compliance
Risk Management
Product Management
SQL
Python
JIRA
Confluence
Excel
PowerPoint
PowerBI
ServiceNow
SDLC
UX
Design Thinking
Process Design
Global Operations
Stakeholder Management
Root Cause Analysis
Data Analysis
Business Intelligence
ITSM
Troubleshooting
Operational Efficiency
Regulatory Environment
User-centered Design

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