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Added 7 mins ago
AC
Préposé(e) au service à la clientèle NUIT -ACT
Alimentation Couche-Tard
Saint-Calixte, QC
- Full-time
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 7 mins ago
PH
Project Manager, Technology Systems Implementation (IT Network)
Providence Healthcare
Vancouver, BC
- Full-time
As we prepare for this exciting new chapter, we are seeking a Project Manager, Technology Systems Implementation, to play a key role in planning, coordinating, and delivering the innovative…
Added 7 mins ago
SH
Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)
Sentrex Health Solutions
Markham, ON
- Full-time
Bring forward ideas to improve service efficiency or quality to the Senior Manager, IT Operations and Infrastructure
Added 7 mins ago
HR
Coordinator - Patient, Family & Staff Resource Centre (PFRC) and Interpreter
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Commitment to customer-oriented service, including Help Desk duties, and ability to work in an interdisciplinary team environment as well as independently with minimum supervision
Added 7 mins ago
A
Customer Service Operations Specialist
Allredi
Calgary, AB
- Full-time
Reporting to the Branch Manager, responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations,…
Added 7 mins ago
Customer Support Analyst - Bilingual (FRENCH)
a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3
Cambridge, ON
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Added 7 mins ago
RB
Administrator, Transaction Processing
Royal Bank of Canada
Toronto, ON
- Full-time
Strong customer service and communication skills (internal and external)
Added 7 mins ago
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Gestionnaire de produits, Composants de matériel roulant (RSC) / Rolling Stock Components (RSC) Product Manager
Wabtec
Montreal, QC
- Full-time
Added 7 mins ago
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Service Advisor - Temporary
7259b73c-68ed-4ba6-bf41-9557fa90640b
Prince George, BC
- Full-time
- Temporary
In this role, you will be at the forefront of Inland’s commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding…
Added 7 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 mins ago
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Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Miramichi, NB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 22 mins ago
WG
Supply Chain Coordinator
Western Global
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Work closely with the US Supply Chain Team to ensure workload is effectively managed without risk to customer service.
Added 22 mins ago
YO
Swim Instructor
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Part-time
Strong customer service and interpersonal skills
Added 22 mins ago
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Staff Product Manager, Professional Experience
ecobee
Toronto, ON
- Full-time
Our hive is looking for a Staff Product Manager to lead the professional experience, a dedicated focus for ecobee. Professionals strongly influence which controls are installed and…
Added 22 mins ago
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Meat & Seafood - Cutter Meat
Sobeys
Winnipeg, MB
- Full-time
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 22 mins ago
S
Class 1 Truck Driver
Sobeys
Winnipeg, MB
- Internship
A proven track record of superior customer service skills
Added 22 mins ago
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In Store Bakery - Baker
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Winnipeg, MB
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 22 mins ago
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Grocery Department Manager Full Time Night
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Lloydminster, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 22 mins ago
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Department Manager
RONA
Boucherville, QC
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 22 mins ago
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Quick Lube Technician - Grande Prairie Nissan
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Grande Prairie, AB
- $18 to $24 CAD / hour
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As a Quick Lube Technician, you are responsible for inspecting and lubricating customer’s vehicles in accordance with policies and procedures as set forth by the Service Manager. The Lube…
Added 22 mins ago
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Account Manager- Agriculture Equipment
Robert's Equipment
Mount Forest, ON
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…equipment solutions backed by real support - from our six full-service locations to our mobile technicians who meet customers where they…
Added 22 mins ago
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Front End - Supervisor Front End II
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Fort McMurray, AB
- Full-time
The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the…
Added 22 mins ago
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Relief Pharmacist
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The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.

Scotiabank

Senior Analyst, SFP Product Programs

Toronto, ON, M5J 2M4, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 3, 2026
Experience: Minimum of 3-5 years of relevant experience in operations, product programs, account administration, reconciliation, or financial services processing
Posting language: English
Posted: Oct 27, 2026

Original job description

Requisition ID: 277605

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The Senior Analyst, SFP Product Programs, executes and monitors complex operational activities across Scotia Financial Planning (SFP) product programs and solutions. Working within processes, controls, governance frameworks, and priorities established by the Manager, the Senior Analyst is accountable for accurate and timely execution, exception management, operational analysis, reporting, and issue escalation.

The role serves as a subject matter expert on assigned product program processes, systems, and procedures; and recommends improvements to strengthen efficiency, controls, data quality, and client outcomes. The Senior Analyst supports the Manager in the implementation of regulatory, audit, product, platform, and strategic initiatives.

Is this role right for you? In this role you will:

Operational Execution & Oversight

Coordinate and execute day-to-day operational activities for assigned SFP product programs, ensuring accuracy, completeness, and adherence to established timelines
Execute and validate recurring product program activities, with accountability for the accuracy, completeness, and exception management of assigned deliverables
Execute complex product program activities, account updates, exceptions, and ongoing program requirements; monitor outcomes and escalate material issues
Provide subject matter guidance and escalation support to partners on product program inquiries and issues
Act as a key operational subject matter expert for assigned SFP product programs, systems, and processes
Support the implementation of business, regulatory, product, and platform initiatives impacting SFP product programs
Partner with Operations, Technology, Risk, Compliance, and Finance to support and coordinate issue resolution, root-cause analysis, and sustainable fixes
Identify and recommend process improvements to enhance efficiency, control, and client experience
Support the Manager with planning, prioritization, and monitoring of operational deliverables
Contribute to documentation, process mapping, and knowledge sharing across the team

Controls, Risk & Governance

Monitor operational activity and control performance, identifying gaps, trends, or emerging risks for escalation
Perform detailed analysis of operational issues, assess impacts, and escalate risks with clear recommendations
Execute activities in compliance with governing regulations, internal policies, documented procedures, controls, and delegated authorities
Support audit and regulatory exams, including evidence preparation, issue remediation, and implementation of approved control enhancements
Apply the Bank’s risk appetite and established risk parameters when making day-to-day operational decisions
Actively support a strong risk and control culture aligned with Scotiabank’s Values, Code of Conduct, Global Sales Principles, and AML/ATF obligations

Data Management & Reporting

Maintain and enhance data management and tracking related to product program activity, exceptions, and control requirements
Maintain and enhance reporting, logs, and management information, including trend analysis and risk insights
Provide clear, actionable reporting to management and internal stakeholders to support decision-making
Identify and recommend opportunities to improve data quality, reporting efficiency, and automation

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

Strong customer focus with a commitment to delivering a high-quality service experience
Minimum of 3-5 years of relevant experience in operations, product programs, account administration, reconciliation, or financial services processing
Demonstrated experience managing assigned operational processes and complex deliverables with minimal oversight
Proven ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a high-volume environment
Strong analytical, problem-solving, and follow-up skills, with the ability to assess impacts and develop clear recommendations
Effective written and verbal communication skills, with confidence in explaining operational outcomes and resolving inquiries
Experience providing subject matter guidance, work coordination, or informal leadership is an asset
Ability to meet strict processing and reporting deadlines
Solid technical aptitude with the ability to learn and navigate complex operational systems
University degree, college diploma, or equivalent relevant experience
Experience or strong knowledge within Wealth Management is an asset
Experience supporting audit, regulatory, risk, or control activities is an asset

Work Arrangement:

Work in a standard office-based environment; non-standard hours are a common occurrence.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Analyst executes and monitors complex operational activities for Scotia Financial Planning product programs while ensuring adherence to controls and governance. They also serve as a subject matter expert to support issue resolution, process improvements, and the implementation of strategic initiatives.

Requirements

Candidates must have 3-5 years of relevant experience in operations, financial services, or account administration. A university degree or college diploma is required, along with strong analytical skills and the ability to manage complex deliverables.

Skills

Operational execution
Product programs
Account administration
Reconciliation
Financial services processing
Risk management
Compliance
Data management
Reporting
Issue resolution
Process improvement
Analytical skills
Problem-solving
Communication skills
Wealth management
Audit support

Benefits

Flexible benefit programs
Holistic well-being support

Visa sponsorship

Not detected in the job text

Keywords

Operations
Product Programs
Financial Planning
Wealth Management
Risk Management
Compliance
Audit
Regulatory
Data Quality
Reconciliation
Account Administration
Process Mapping
Root-cause Analysis
Reporting
Automation
Governance
Operational Analysis
Exception Management
Stakeholder Management
Financial Services

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