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Senior Office Experience Ambassador
Vector Institute
Toronto, ON
- $51,500 to $64,400 CAD / year
- Full-time
Working onsite as part of the Office Experience team, the Senior Office Experience Ambassador supports workplace operations, facilities coordination, and community engagement, while…
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Business Development Representative
Alphabyte
Canada
- Full-time
Our clients are senior technical and operations leaders in construction, logistics, regulated industries and the public sector across Canada and the US. Our sales team is nimble, hands-on…
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Regional Operations Manager - HVAC
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added just now
CM
Client Service Specialist, Client Account & Access Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while…
Added just now
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Store Manager - Diesel Yorkdale
Diesel
Toronto, ON
- Full-time
The Store Manager builds and develops a high-performing team, sets the service standard on the floor, and cultivates lasting client relationships that drive repeat business and local market…
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Principal Product Manager - Billing & Platform
Constant Contact
ON
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Corporate Store Supervisor II
Bulk Barn
Saskatoon, SK
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
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Stock Associate-Retail
Roots
Halton Hills, ON
…planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great…
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FOH - Management - Restaurant Manager
Northland Properties
Markham, ON
As a Restaurant Manager, you will be supporting the General Manager in overall restaurant operations, execution, management of staff, controllable profit plan achievement, guest count…
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Assistant Branch Operations Manager
RBC
Toronto, ON
- Full-time
The RBC Dominion Securities is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by…
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Senior Manager, Fraud Strategy, New Initiatives
Remitly
Burnaby, BC
- Full-time
…assessment through control delivery and maintenance, including success metrics, launch readiness, and the handoff to long-term operations as initiatives…
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Assistant Store Manager
Mind Games
Oshawa, ON
- Full-time
…initiating corrective actions.</li><li>Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to…
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UO
Registered Veterinary Technologist
University of British Columbia
Vancouver, BC · UBCV | Centre for Comparative Medicine (CCM)
- $5,047 to $5,503 CAD / month
- Full-time
…Works closely with the Animal Care Technicians (ACTs), Senior Operations Manager and Clinical Veterinarians. Liaises with researchers and their…
Added 16 mins ago
GT
Manufacturing Team Lead
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Manager of Technical Assembly, the Manufacturing Team Lead is responsible for leading daily production activities to ensure the safe, efficient, and high-quality…
Added 16 mins ago
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Technical Writer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…and for delivering reliable, customized solutions that exceed customer expectations. Over three decades, our core values have shaped a supportive and creative environment that emphasizes…
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Field Service Technician
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…operating sonar systems at local test facilities and offsite on customer vessels. The Field Service Technician works within a diverse multi-disciplinary program team and interface directly…
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Systems Engineer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Manager of Systems Engineering, the Systems Engineer at our sonar engineering facility plays an integral role from the outset of the program. This position is responsible…
Added 16 mins ago
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Community General Manager, Imperial Service
CIBC
Toronto, ON
- Full-time
…solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a…
Added 16 mins ago
Director, Advisory & Regulatory Affairs - Toronto
Scotiabank
Toronto, ON
You will create an environment that supports effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls. This includes…
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Manager, Business Banking, Virtual Advice - Halifax, NS (Bilingual English/French)
Scotiabank
Halifax, NS
The Manager, Business Banking, Virtual Advice will lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships,…
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Store Manager - Diesel Yorkdale
OTB Spa
Toronto, ON
The Store Manager builds and develops a high-performing team, sets the service standard on the floor, and cultivates lasting client relationships that drive repeat business and local market…
Added 31 mins ago
UO
Enrolment Services Advisor (Recurring Part-time)
University of Calgary
Calgary, AB
- Part-time
As a member of the Enrolment Services team, this position reports to the Manager, Enrolment Services Operations. Peak operational periods, including August, September, and January, may…
Added 31 mins ago
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Personal Banking Associate - Monkland (18.75 hours)
TD
Montreal, QC
- Part-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 31 mins ago
TP
Manager, Operational Modernization
Toronto Pearson International Airport
Toronto, ON
- Full-time
Build strong cross-functional relationships across Airport Operations, IT, Customer Experience, Commercial, and Airport Development Technical Services.
Added 31 mins ago
TP
Specialist, Airport Bussing (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
This position will report to the Manager, Bussing Operations. Under the daily guidance of the Lead Hand, Airport Bussing, this position is responsible for conducting Bussing operations…

Scotiabank

Senior Analyst, SFP Product Programs

Toronto, ON, M5J 2M4, Canada

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Job details

Apply by: Nov 3, 2026
Experience: Minimum of 3-5 years of relevant experience in operations, product programs, account administration, reconciliation, or financial services processing
Posting language: English
Posted: Oct 27, 2026

Original job description

Requisition ID: 277605

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The Senior Analyst, SFP Product Programs, executes and monitors complex operational activities across Scotia Financial Planning (SFP) product programs and solutions. Working within processes, controls, governance frameworks, and priorities established by the Manager, the Senior Analyst is accountable for accurate and timely execution, exception management, operational analysis, reporting, and issue escalation.

The role serves as a subject matter expert on assigned product program processes, systems, and procedures; and recommends improvements to strengthen efficiency, controls, data quality, and client outcomes. The Senior Analyst supports the Manager in the implementation of regulatory, audit, product, platform, and strategic initiatives.

Is this role right for you? In this role you will:

Operational Execution & Oversight

Coordinate and execute day-to-day operational activities for assigned SFP product programs, ensuring accuracy, completeness, and adherence to established timelines
Execute and validate recurring product program activities, with accountability for the accuracy, completeness, and exception management of assigned deliverables
Execute complex product program activities, account updates, exceptions, and ongoing program requirements; monitor outcomes and escalate material issues
Provide subject matter guidance and escalation support to partners on product program inquiries and issues
Act as a key operational subject matter expert for assigned SFP product programs, systems, and processes
Support the implementation of business, regulatory, product, and platform initiatives impacting SFP product programs
Partner with Operations, Technology, Risk, Compliance, and Finance to support and coordinate issue resolution, root-cause analysis, and sustainable fixes
Identify and recommend process improvements to enhance efficiency, control, and client experience
Support the Manager with planning, prioritization, and monitoring of operational deliverables
Contribute to documentation, process mapping, and knowledge sharing across the team

Controls, Risk & Governance

Monitor operational activity and control performance, identifying gaps, trends, or emerging risks for escalation
Perform detailed analysis of operational issues, assess impacts, and escalate risks with clear recommendations
Execute activities in compliance with governing regulations, internal policies, documented procedures, controls, and delegated authorities
Support audit and regulatory exams, including evidence preparation, issue remediation, and implementation of approved control enhancements
Apply the Bank’s risk appetite and established risk parameters when making day-to-day operational decisions
Actively support a strong risk and control culture aligned with Scotiabank’s Values, Code of Conduct, Global Sales Principles, and AML/ATF obligations

Data Management & Reporting

Maintain and enhance data management and tracking related to product program activity, exceptions, and control requirements
Maintain and enhance reporting, logs, and management information, including trend analysis and risk insights
Provide clear, actionable reporting to management and internal stakeholders to support decision-making
Identify and recommend opportunities to improve data quality, reporting efficiency, and automation

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

Strong customer focus with a commitment to delivering a high-quality service experience
Minimum of 3-5 years of relevant experience in operations, product programs, account administration, reconciliation, or financial services processing
Demonstrated experience managing assigned operational processes and complex deliverables with minimal oversight
Proven ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a high-volume environment
Strong analytical, problem-solving, and follow-up skills, with the ability to assess impacts and develop clear recommendations
Effective written and verbal communication skills, with confidence in explaining operational outcomes and resolving inquiries
Experience providing subject matter guidance, work coordination, or informal leadership is an asset
Ability to meet strict processing and reporting deadlines
Solid technical aptitude with the ability to learn and navigate complex operational systems
University degree, college diploma, or equivalent relevant experience
Experience or strong knowledge within Wealth Management is an asset
Experience supporting audit, regulatory, risk, or control activities is an asset

Work Arrangement:

Work in a standard office-based environment; non-standard hours are a common occurrence.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Analyst executes and monitors complex operational activities for Scotia Financial Planning product programs while ensuring adherence to controls and governance. They also serve as a subject matter expert to support issue resolution, process improvements, and the implementation of strategic initiatives.

Requirements

Candidates must have 3-5 years of relevant experience in operations, financial services, or account administration. A university degree or college diploma is required, along with strong analytical skills and the ability to manage complex deliverables.

Skills

Operational execution
Product programs
Account administration
Reconciliation
Financial services processing
Risk management
Compliance
Data management
Reporting
Issue resolution
Process improvement
Analytical skills
Problem-solving
Communication skills
Wealth management
Audit support

Benefits

Flexible benefit programs
Holistic well-being support

Visa sponsorship

Not detected in the job text

Keywords

Operations
Product Programs
Financial Planning
Wealth Management
Risk Management
Compliance
Audit
Regulatory
Data Quality
Reconciliation
Account Administration
Process Mapping
Root-cause Analysis
Reporting
Automation
Governance
Operational Analysis
Exception Management
Stakeholder Management
Financial Services

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