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Added 1 day ago
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Associate Brand Manager – Dairy
Elanco
Mississauga, ON · CA - Mississauga
- Full-time
Are you passionate about agriculture, animal health, and commercial marketing? Elanco Canada is looking for an energetic, curious, and collaborative Associate Brand Manager to join our team…
Added 1 day ago
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Commercial Credit Analyst
TD
Calgary, AB
- Full-time
The TDAF Commercial team is comprised of three core pillars: Commercial Sales, Commercial Credit, and Commercial Operations. Together, these pillars deliver end-to-end solutions that…
Added 1 day ago
Associate Manager, Merchant Strategy & Operations
DoorDash Canada
Toronto, ON
…DoorDash Canada. As a growth lead on the Merchant Strategy & Operations team, you’ll blend strategic thinking with operational excellence to help merchants of every size grow on DoorDash,…
Added 2 days ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
Private Capital x Commercial Effectiveness – Senior Consultant / Associate
Added 3 days ago
(2027 Graduates) Senior Associate - Management Advisory (Energy Practice) - Canada
Charles River Associates
Toronto, ON
…users, regulators, and other industry participants, combining commercial insight with economic analysis and technical…
Added 3 days ago
ZC
Finance Operations Associate
Zurich Canada
Toronto, ON
- Full-time
Zurich Canada is currently looking for an Finance Operations Associate to join our high-performing finance team responsible for supporting a variety of Finance Operations tasks.
Added 3 days ago
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Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…within Global Capital Markets. Working under the direction of an Associate Product Manager, the role contributes to product development through analysis, requirements gathering,…
Added 3 days ago
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Associate Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Associate Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 3 days ago
Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
…within Global Capital Markets. Working under the direction of an Associate Product Manager, the role contributes to product development through analysis, requirements gathering,…
Added 6 days ago
Contract, Customer Energy Management Associate
Toronto Hydro
Toronto, ON
This position is based in a hybrid environment allowing for remote work two days per week, based on business needs
Added 6 days ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
WPP Media is looking for an experienced, strategic, and high-impact media professional to join our team as Manager, Direct Activation OOH in Toronto. In this role, you will be the primary…
Added 8 days ago
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AVP Finance, RESL, Operations, & COO
TD
Toronto, ON
- Full-time
Reporting to the Vice President, Finance & CFO, Canadian Personal & Small Business Banking (CPSB), the Associate Vice President leads Finance support for Real Estate Secured Lending (RESL),…
Added 11 days ago
Associate Manager, Growth Operations
DoorDash Canada
Toronto, ON
Lead cross-functional collaboration: Act as the connective tissue between the expansion team and DoorDash’s commercial units, surfacing insights and co-developing strategies that support…
Added 13 days ago
TK
Manager, Ingredients - Cheese & Dairy (Canada)
The Kraft Heinz Company
Toronto, ON
- Full-time
Cross-Border, Quota, Tariff & CDC Management
Added 13 days ago
Customer Energy Management Associate
Toronto Hydro
Toronto, ON
This position is based in a hybrid environment allowing for remote work two days per week, based on business needs
Added 13 days ago
Contract, Climate Action Associate
Toronto Hydro
Toronto, ON
This position is based in a hybrid environment allowing for remote work two days per week, based on business needs
Added 15 days ago
SJ
Associate Brand Manager
So Jobs
Montreal, QC
- $78,300 to $102,300 CAD / year
- Full-time
Senior Analyst, Brand Revenue Growth Management (RGM) / Associate Manager, Brand Revenue Growth Management (RGM)
Added 15 days ago
CI
Senior Analyst, Procurement
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Working closely with the Manager and Associate, Procurement, you will enhance visibility into enterprise vendor relationships, support vendor performance management and translate complex…
Added 16 days ago
TP
Manager, Operational Modernization
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, Operations Modernization & Capacity Enablement, you will help shape the future of Airport Operations at Toronto Pearson. You will lead a portfolio of…
Added 16 days ago
TS
Commercial Card Associate Product Manager
TD Securities
Toronto, ON
- Full-time
The Commercial Card Associate Product Manager supports the development, delivery, and ongoing management of Commercial Card products and capabilities. Working under the direction of more…
Added 17 days ago
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Associate, Credit Alternatives, Global Asset Management
BMO
Toronto, ON · FCP
- Full-time
We are looking for an Associate to join our Credit Alternatives investment team, with a focus on portfolio management, investment analysis, research, and portfolio reporting and analytics.…
Added 17 days ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
as well as working knowledge of other cross-border payment services (e.g., iACH)
Added 17 days ago
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Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
as well as working knowledge of other cross-border payment services (e.g., iACH)
Added 20 days ago
SJ
Associate Brand Manager
So Jobs
Toronto, ON
- $78,300 to $102,300 CAD / year
- Full-time
Senior Analyst, Brand Revenue Growth Management (RGM) / Associate Manager, Brand Revenue Growth Management (RGM)
Added 20 days ago
TP
Product Manager, Data & AI (Operations and Maintenance)
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, Product Management, the Product Manager, Data & AI (Operations & Maintenance) will translate business priorities into durable data, analytics and AI…

Scotiabank

Senior Client Associate (12month contract) -Montreal, QC

Montreal, QC, H3A 3L6, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 21, 2026

Original job description

Requisition ID: 277187

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Client Associate, Global Transaction Banking (GTB) provides the Team Lead, SCA GTB with support needed to meet cash management fulfillment requirements for new clients, and to resolve service issues for existing clients in a highly efficient and client-centric manner. This will include coordinating with internal partners and directly reaching out to clients to address product fulfillment needs, as well as various activities such as resolution of escalated client challenges, identifying prospects, and opportunities for growing existing client relationships. The role is focused on servicing both the Midmarket & National Accounts Segment and complex customer accounts in Commercial Banking.

They contributes to the overall success of Commercial Banking, ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Working closely with the Senior Manager, GTB, this role is responsible for providing the following sales and service support to a portfolio of existing and prospective clients:
- Product Expertise & Proposal Execution: Provide coverage team support with proposals, client briefs, SalesForce and C360 information to inform presentations. Assist with the preparation of client and partner presentations and proposals in conjunction with Product owners and Proposal Writing Team to meet time-sensitive client needs.Work with Product owners to identify potential product enhancements and provide feedback through the appropriate communication chains, drawing on experience.
Fulfillment: Coordinating efforts with the client and various internal partners, including the RBBO and Global Transaction Banking (GTB), to ensure cash management and related services and products are fulfilled as per customer expectations by providing consistent accuracy on information and instructions provided to Customer Sales Support and the BSC. This includes contacting clients and sourcing information from various Bank systems while coordinating efforts to ensure a best-in-class client experience.
Client Coverage: Resolve service and related issues for our complex, high-valued clients for cash management, payments, deposit products, reporting and digital banking platform. This is accomplished by demonstrating a sense of urgency as appropriate to the situation and providing recommendations for resolution of service issues. Also, managing the issue resolution process within appropriate timeframes and escalating to management those issues that are not resolved in a timely and/or satisfactory manner. This responsibility does not replace the servicing provided through the Retail Business Banking Operations team (RBBO)and is meant to work collaboratively with them on items related to day-to-day servicing to enhance the client experience.
Treasury Reviews: Prepare and consolidate the required information collected from various sources to enable the completion of thorough treasury reviews for priority clients on an annual basis. Perform gap analysis, identify inefficiencies, explore ways to streamline services and review pricing for market and industry alignment. Make targeted recommendations to GTB to enhance and expand and/or deepen the relationship. Ensure fees, pricing and deemed risk limit changes are correctly processed and systems as applicable are appropriately updated.
Manage various fulfillment and technical service requests and ensure bottlenecks or delays are promptly escalated with a plan to resolve.
Use of data and analytics to identify opportunities to enhance client services and solutions and cross-sell, sharing recommendations with Senior Manager, GTB. Focus includes growing deposits and cross selling for existing single-service clients.
Make suggestions to continually improve processes and client satisfaction metrics. This may include reviewing and solutioning feedback received directly from clients or through client satisfaction vehicles such as the Pulse.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champion a high-performance environment and contribute to an inclusive environment

Do you have the skills that will enable you to succeed in this role?

University or College business degree, equivalent work experience or operational experience.
Excellent verbal and written communication skills are essential, in French and English
Strong commitment to excellent client service and ability to work with clients to resolve issues
Strong organizational skills to co-ordinate and prioritize a number of concurrent requests from Team Lead, GTB and different Senior Managers, GTB and/or partners.
Strong interpersonal skills
Good knowledge of fulfilment processes and roles of partners.
Good knowledge of Commercial Banking partners and their involvement in servicing clients. In particular, knowledge of the Retail Business Banking Operations and Global Business Payments fulfillment is important.
Thorough knowledge of the applicable software and technology platforms for Commercial Banking (e.g., Sales Force, Intralink, Outlook, Excel) and Microsoft Office applications.
Working knowledge of the features and benefits of commercial products, services specific to payments and cash management and the credit requirements associated with them.
Strong commitment to accuracy, customer focus and results focus.

Please note that this role is based in our Downtown Montreal office.

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The Senior Client Associate provides sales and service support for commercial banking clients, focusing on cash management fulfillment and resolving complex service issues. They coordinate with internal partners to identify growth opportunities and ensure all activities comply with bank policies and risk standards.

Requirements

Candidates must possess a university or college business degree or equivalent experience, along with strong verbal and written communication skills in both French and English. Proficiency in commercial banking software and a solid understanding of payment and cash management products are essential for success in this role.

Skills

Client service
Cash management
Commercial banking
Sales support
Proposal execution
Relationship management
Data analysis
Problem resolution
Communication skills
Organizational skills
Interpersonal skills
Salesforce
Microsoft Office
Financial products
Risk management
Compliance

Visa sponsorship

Not detected in the job text

Keywords

Global Transaction Banking
Commercial Banking
Cash Management
Salesforce
Intralink
Outlook
Excel
Proposal Writing
Relationship Management
Compliance
Risk Appetite
AML
ATF
Client Satisfaction
Treasury Reviews
Gap Analysis
Digital Banking
Payments
Deposit Products
Midmarket Accounts
National Accounts
Business Strategy
Operational Efficiency
Client Coverage
Product Fulfillment

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Work requirements

Jobs in Canada