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Added 14 mins ago
RU
Senior Associate, AI and Data Strategy Consultant
RSM US LLP
Toronto, ON
- Full-time
As a Senior Associate in Data + AI Advisory team, the AI and Data Strategy Consultant will be responsible for:
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T
Personal Banking Associate Trainee
TD
AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 14 mins ago
MM
H&B Consultant
Marsh McLennan
Montreal, QC
- Full-time
Marsh Canada’s Health & Benefits Center of Excellence (COE) is seeking a Health & Benefits COE Associate to join our onshore team.
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A
Operations Lead (Full-Time) - Oakridge Centre
ALO
Vancouver, BC
- Full-time
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Added 14 mins ago
SM
Warehouse Associate
Swish Maintenance Limited
Winnipeg, MB
- Full-time
…solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools…
Added 14 mins ago
R
Relationship Manager, Business Markets- EN
RBC
Montreal, QC
- Full-time
…business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC…
Added 14 mins ago
CG
Investment Banking Analyst
Canaccord Genuity Group Inc.
Toronto, ON
- Full-time
Canaccord Genuity (CG) is a leading independent, full-service financial services firm with a strong presence across wealth management and capital markets. We are built on long-term client…
Added 14 mins ago
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Mortgage Specialist Associate
BMO
Kingston, ON
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 15 mins ago
R
Relationship Manager, Business Markets- EN
RBC
Montreal, QC
- Full-time
…business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC…
Added 15 mins ago
DC
International Enrolment Operations Coordinator
Douglas College
New Westminster, BC
- Full-time
Reporting to the Associate Director, International Enrolment Recruitment and Regulatory Compliance, the International Enrolment Operations Specialist liaises with Associate Deans,…
Added 15 mins ago
R
Relationship Manager, Business Markets- EN
RBC
Montreal, QC
- Full-time
…business market. Applying your mindset for external marketing and client acquisition, you will develop new business for RBC and deepen client relationships. Partnering with other RBC…
Added 15 mins ago
R
Revenue Management Associate
RevWhisper
Hamilton, ON
- $52,000 to $70,000 CAD / year
- Full-time
…our tools and approach. As you meet portfolio performance and client retention goals, you'll take more ownership of strategy and relationships. You'll also help improve the playbooks and…
Added 29 mins ago
CA
Service Advisor- Winnipeg Honda
Crown Auto Group
Winnipeg, MB
- Full-time
…Hewitt’s Best Employers Platinum level while providing exceptional service to…
Added 29 mins ago
Portfolio Analyst - 18 Month Contract
Scotiabank
Toronto, ON
A non-client facing role that is accountable for the management of large number of investment portfolios for high-net-worth clients on a centralized basis. Working with client facing…
Added 44 mins ago
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Associate Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Assist in managing daily responsibilities of Associate and Senior Associates including involvement in their development and performance.
Added 44 mins ago
ST
Senior Operations Associate
SS&C Technologies
Toronto, ON
- Full-time
Produce daily operational deliverables in line with client service level agreements, primarily activity in positions, trades, cash and break resolution
Added 44 mins ago
ST
Associate Manager, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Review client and investor reports for accuracy and compliance with fund offering documents and service level agreements
Added 44 mins ago
Donor Centre Associate - Blood Collection
Canadian Blood Services
Vancouver, BC
Leveraging your superb client service skills and ability to communicate effectively with donors and your team, you will conduct registration and confidential screening to determine…
Added 44 mins ago
Donor Centre Associate - Blood Collection TFT
Canadian Blood Services
Vancouver, BC
Leveraging your superb client service skills and ability to communicate effectively with donors and your team, you will conduct registration and confidential screening to determine…
Added 59 mins ago
MI
Senior Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
…funds. A Fund of Funds Genesis Portfolio Operations (FOF) Senior Associate will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset…
Added 59 mins ago
BB
Family Law Associate (3-5 Years) | Beaton Burke Young | Toronto (Hybrid)
Beaton Burke Young LLP
Toronto, ON
- Full-time
We are looking for an associate with 3 to 5 years of family law experience to join our growing team. This role suits a lawyer who is ready for meaningful responsibility on their own files.…
Added 1 hour ago
MI
Senior Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
…funds. A Fund of Funds Genesis Portfolio Operations (FOF) Senior Associate will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset…
Added 1 hour ago
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Customer Experience Associate - Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
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Customer Experience Associate
TD
Vancouver, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
C
Associate, Commercial Banking
CIBC
Kitchener, ON
- Full-time
Client experience - Proactively assess your clients’ needs and propose solutions to meet those needs. Interact with assigned clients to facilitate prompt responses to questions, enquiries…

Scotiabank

Senior Customer Experience Associate - Castleridge Centre, AB (30 hours/week)

Calgary, AB, T3J 3K9, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Requisition ID: 278578

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : Alberta : Calgary

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The associate acts as a lobby leader to triage customers and provide exceptional service while contributing to branch sales targets. They are responsible for nurturing client relationships and educating customers on digital banking tools and self-service applications.

Requirements

Candidates should have strong customer service skills and experience with simple sales and financial advice. Proficiency in technical banking applications and the ability to work a flexible schedule are required.

Skills

Customer service
Sales
Financial advice
Technical skills
Digital banking
Relationship building
Communication
Problem solving
Triage
Banking operations

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Triage
GICs
Credit
Customer Service
Branch Banking
Technical Support
Performance Targets
Client Relations

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