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Added 7 mins ago
CI
Operations Liaison Coordinator
Calian in Space & Technology
Montreal, QC
- Full-time
Senior Integrated Logistics Support Specialist
Added 7 mins ago
DO
FOI & Records Management Analyst
District of North Vancouver
Vancouver, BC
- Full-time
Senior Development Engineer - District of North Vancouver
Added 7 mins ago
PT
Director, Product Engineering
ProFound Talent Inc.
AB · Edmonton, AB
- Full-time
…role reports to the President & CEO and works closely with the senior leadership…
Added 7 mins ago
CS
Management Consultant - Analyst, Associate, Senior Associate
Cascadia Strategy Consulting Partners
Vancouver, BC
- $68,000 to $135,000 CAD / year
- Full-time
…degree with limited to no experience) to over $135,000 for Senior Associate 3. All positions are eligible for performance pay (0% - 40% of base salary) and are included in our benefits…
Added 7 mins ago
HE
Project Supply Chain Manager
Hitachi Energy
Montreal, QC · Saint-Laurent, QC
- Full-time
As a Procurement Senior Professional, you will manage strategic sourcing and procurement activities across multiple categories of goods and services, supporting supply chain operations…
Added 7 mins ago
NS
Manager - Violence Prevention, Intervention & Response Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
…throughout the province. Working in partnership with the Director, senior leaders and staff, the Manager takes a leadership role in developing a learning health system that reflects the…
Added 7 mins ago
J&
Senior Director, Acquisitions & Divestitures (A&D) Finance, Orthopedics
Johnson & Johnson
NB · Brunswick, NB
- Full-time
DePuy Synthes is currently recruiting for a Senior Director, Acquisitions & Divestitures (A&D) Finance to ideally be located in Raynham, MA.
Added 7 mins ago
D
Senior Product Manager, Echo MS
Danaher
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Product Manager, Echo MS is responsible for owning the product strategy, roadmap, and lifecycle of the Echo MS+ platform (including configurations with ZenoTOF 7600, ZenoTOF…
Added 23 mins ago
WE
Senior Civil Engineer
West End Workforce
BC · British Columbia, Canada
- Full-time
Employment: Full-Time, Direct Hire | Senior, practice lead succession track
Added 23 mins ago
SH
Controller | Contrôleur financier
Solutions HR Advisory
Brossard, QC
- Full-time
Our client is recruiting an experienced Financial Controller for an established and growing organization in the senior living sector.
Added 23 mins ago
I
Senior EMC Specialist - Aircraft Certification
Infotel
Toronto, ON
- Full-time
Senior EMC Specialist – Aircraft Certification
Added 23 mins ago
BS
Marketing Executive – International Events Industry
Business Show Media Ltd
Toronto, ON
- Full-time
…fastest-growing business exhibitions, connecting entrepreneurs, SMEs and senior decision-makers with the tools, networks and opportunities they need to…
Added 23 mins ago
BS
Business Development Associate – Entry Level | Full Sales Training Provided
Business Show Media Ltd
Toronto, ON
- Full-time
…fastest-growing business exhibitions, connecting entrepreneurs, SMEs and senior decision-makers with the tools, networks and opportunities they need to…
Added 23 mins ago
BS
Sales Development Representative – B2B Events | Fast-Track Progression
Business Show Media Ltd
Toronto, ON
- Full-time
Progression: Sales Executive → Senior Sales Executive → Sales Leadership
Added 23 mins ago
P
Senior Site Reliability Engineer
Punt
Canada
- Full-time
We’re seeking a Senior Site Reliability Engineer to join Production Engineering, the team that help advance our infrastructure, security, reliability, and platform maturity. This is a…
Added 23 mins ago
P
Frontend Software Engineer (Intermediate)
Punt
Canada
- Full-time
You will work closely with product, design, backend, and senior engineers to deliver responsive, accessible, high-performance user experiences. You will contribute to frontend engineering…
Added 23 mins ago
P
Backend Engineer (Intermediate)
Punt
Canada
- Full-time
…write clean and performant code, and collaborate closely with senior engineers and…
Added 23 mins ago
P
Site Reliability Engineer (Intermediate)
Punt
Canada
- Full-time
…operations, security controls, observability, incident response, and developer…
Added 23 mins ago
P
Senior Backend Software Engineer
Punt
Canada
- Full-time
We’re seeking a Senior Backend Engineer to help design, build, and scale our next-generation social gaming platform. You’ll work on highly concurrent systems, architecting APIs and backend…
Added 23 mins ago
P
Senior Frontend Software Engineer
Punt
Canada
- Full-time
We are seeking a Senior Frontend Engineer to help design, build, and scale the frontend architecture for our online social gaming platform. This is a hands-on engineering role for someone…
Added 23 mins ago
P
Fraud Prevention Manager
Punt
Vancouver, BC
- Full-time
Build and maintain fraud KPI dashboards and present insights to senior leadership.
Added 23 mins ago
P
Associate Data Engineer
Punt
Vancouver, BC
- Full-time
…analytics models that power our platform. Working alongside senior engineers, you will support our cloud data infrastructure by ingesting high-volume transactional datasets, writing…
Added 38 mins ago
ML
Six Sigma Black Belt
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Strong communication skills. Ability to communicate well (verbal and written) with all levels of the organization, including senior leadership
Added 38 mins ago
S
Animal Feed Auditor - North America
SGS
Canada
- Full-time
Assist in the training of other Auditors and Senior Auditors during planned audits or during other training functions.
Added 38 mins ago
S
Senior Windows Server Automation Engineer
Swoon
Toronto, ON
- Contract
Our client - one of Canada’s Big 5 banks - is hiring a Senior Windows Server Automation Engineer for their Windows Engineering team. This is a hands-on, automation-first role: you’ll spend…

Scotiabank

Senior Customer Experience Associate - Castleridge Centre, AB (30 hours/week)

Calgary, AB, T3J 3K9, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 10, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Requisition ID: 278578

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : Alberta : Calgary

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The associate acts as a lobby leader to triage customers and provide exceptional service while contributing to branch sales targets. They are responsible for nurturing client relationships and educating customers on digital banking tools and self-service applications.

Requirements

Candidates should have strong customer service skills and experience with simple sales and financial advice. Proficiency in technical banking applications and the ability to work a flexible schedule are required.

Skills

Customer service
Sales
Financial advice
Technical skills
Digital banking
Relationship building
Communication
Problem solving
Triage
Banking operations

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Triage
GICs
Credit
Customer Service
Branch Banking
Technical Support
Performance Targets
Client Relations

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