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Added 11 mins ago
Infra / Cloud & GenAI Architect
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Calgary, AB
Full-time
Have Senior plus years of experience in design and implementation of Cloud technologies primarily Microsoft Azure and AWS
Added 12 mins ago
Principal AI Platform Engineer
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Added 27 mins ago
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Added 1 hour ago
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Direct mentorship from senior directors managing flagship green initiatives.
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Manager, Financial Planning and Analysis
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$110,000 to $120,000 USD / year
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Added 1 hour ago
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Student Library Associate
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Personal Support Worker | Permanent Part-Time Day 7am - 3 pm
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Scotiabank

Senior Customer Experience Associate - Clairfields Centre, Guelph ( 18.75 Hours/Week)

Guelph, ON, N1L 0A6, Canada

Apply by: Oct 7, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Requisition ID: 274811

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : Ontario : Guelph

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The associate acts as a lobby leader to triage customers and provide exceptional service throughout their banking journey. They also contribute to branch targets by identifying sales opportunities and assisting clients with digital banking tools.

Requirements

Candidates should have strong customer service skills and experience in conducting simple sales or providing financial advice. Proficiency with digital and self-service banking technology is required to assist clients effectively.

Skills

Customer service
Sales
Financial advice
Digital banking
Relationship building
Communication
Technical skills
Problem solving
Triage
Account opening
GIC processing
Mobile banking applications

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Sales
Financial Services
Digital Banking
Relationship Management
GIC
Credit
Triage
Customer Service
Branch Banking
Mobile Banking
Performance Targets
Professional Development

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