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Added 6 mins ago
Engineering - Water Engineering Technician
PUC People & Culture Team
Sault Ste. Marie, ON
A nationally recognized leader in the utility sector, PUC is dedicated to supporting the communities we serve through curiosity, innovation, and growth. More than ever, our focus is on a…
Added 6 mins ago
WC
Milton Shift Lead
Wingstop Canada
Milton, ON
- Full-time
Business Leader Moves: Driving the team to achieve shift targets, audit management & achieving high customer satisfaction ratings are your key focus!
Added 6 mins ago
QR
Specifications - Representative
Quincaillerie Richelieu
Richmond, BC
- Full-time
University degree in a related field or equivalent hands‑on experience.
Added 6 mins ago
IF
Sales Director
Iceberg Finance Group
Toronto, ON
- Full-time
At iFinance, we're looking for a results-driven sales leader who thrives on accountability, performance, and continuous improvement.
Added 6 mins ago
C
Assembler
Cleaver-Brooks
Mississauga, ON
- $22.4 CAD / hour
- Full-time
Cleaver-Brooks is the industry leader in fully integrated boiler and burner systems, recognized for its exceptional products and unmatched distribution network. With over 80 years of…
Added 22 mins ago
CG
Patient Food Service Supervisor, Part Time
Compass Group Canada
Hamilton, ON
- Part-time
At least one year of strong operation food industry management experience.
Added 22 mins ago
AG
Game Facilitator
Activate Games
Calgary, AB
- Part-time
…facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this…
Added 22 mins ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 22 mins ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 22 mins ago
B
Product Manager, Pharmacy Automation (12 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
…respective platform. The role will report to the marketing leader for the BD Medication Management Solutions business. This role is accountable for the product positioning, customer…
Added 22 mins ago
T
IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
Added 22 mins ago
T
KYC Specialist
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 22 mins ago
NC
Manager, Air Traffic Management (ATM) and Safety Performance Analytics
NAV CANADA
Ottawa, ON
- Full-time
Commensurate with Experience / Selon l’expérience
Added 36 mins ago
MF
4th Year or above 306A Plumbing Apprentice
Merit for Apprenticeship
Kitchener, ON
- Full-time
…builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence across all industries we…
Added 36 mins ago
MF
4th Year or above 306A Plumbing Apprentice
Merit for Jobs
Kitchener, ON
- Full-time
…builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence across all industries we…
Added 36 mins ago
Mgr I, Fin Plan & Anlys
Smurfit Westrock
La Tuque, QC
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help…
Added 36 mins ago
C
Business Advisor - Bilingual
CIBC
Quebec, QC
- Full-time
As a Business Advisor you will join our Business Client Advice Centre (BCAC) reporting to the Team Leader, Business Banking. You’ll provide new, existing and prospective clients with an…
Added 36 mins ago
CI
Sales Associate
Carters Inc.
Ottawa, ON
- Part-time
Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
Added 36 mins ago
BG
Register your interest - Bilingual Operational Team Leader (French & English)
Bill Gosling Outsourcing
Barrie, ON
- Full-time
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time.…
Added 36 mins ago
Beauty Advisor/Artist Freelancer/On-Call
ELC Beauty LLC
Quebec, QC
While certification in makeup artistry and/or prior retail makeup experience is desirable, we also welcome applicants with beginner-level expertise. Additionally, expertise in fragrance,…
Added 36 mins ago
F
Client Service Specialist
Fiserv
Mississauga, ON
- Full-time
…Specialist role supports client service operations by resolving customer and account inquiries across service channels and helping maintain high-quality support delivery. In this role, you…
Added 36 mins ago
E
Director of Care (DOC) - Full Time (FT) - Charleswood Care Centre
Extendicare
Winnipeg, MB · Charleswood Care Centre
- Full-time
…Director of Care (DOC) is a highly skilled and compassionate leader who leads the care team in delivering exceptional resident centered care at a long-term care home. The DOC manages all…
Added 36 mins ago
S
Outbound Order Selector
Sysco
Halifax, NS · Sysco Halifax
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 1 hour ago
MF
4th Year or above 306A Plumbing Apprentice
Merit for Training
Kitchener, ON
- Full-time
…builds, custom homes, and more. Wilson Corp is proud to be a leader in the community, delivering excellence across all industries we…
Added 1 hour ago
MUIR Guest Services - Bell Captain
The Armour Group Limited
Halifax, NS
…departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want…

Scotiabank

Senior Customer Experience Associate - Clairfields Centre, Guelph ( 18.75 Hours/Week)

Guelph, ON, N1L 0A6, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 29, 2026

Original job description

Requisition ID: 274811

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : Ontario : Guelph

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The associate acts as a lobby leader to triage customers and provide exceptional service while contributing to branch targets through sales and account management. They are also responsible for nurturing client relationships and educating customers on digital and mobile banking tools.

Requirements

Candidates should have strong customer service and technical skills with a willingness to work a flexible schedule. Previous banking experience is considered a strong asset for this role.

Skills

Customer service
Sales
Financial advice
Technical skills
Digital banking
Relationship building
Communication
Problem solving
Triage
Account opening
GIC processing
Mobile banking applications

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
GIC
Mobile Banking
Customer Service
Branch Operations
Financial Goals
Triage
Credit Opportunities
Professional Development

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