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Added 11 mins ago
Credit Administration Associate
Your Neighbourhood Credit Union
Toronto, ON
Great banking should feel effortless. The kind where things just work, the right information is easy to find, and the next step feels natural. At YNCU, we’re focused on making banking…
Added 11 mins ago
T
Customer Experience Associate - Spanish and/or Korean Language Skills an Asset
TD
Vancouver, BC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 11 mins ago
GF
General Manager - Richmond Steveston - New Club
GoodLife Fitness
Richmond, BC
- Full-time
Must have an owner’s mentality
Added 27 mins ago
M
Investment Counsellor, Manulife Private Wealth
Manulife
Montreal, QC
- Full-time
The ideal candidate must possess excellent verbal and written communication skills
Added 27 mins ago
Financial Service Representative
Money Mart
Midland, ON
…growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange,…
Added 42 mins ago
Customer Service Representative - Tecmuseh & Lauzon, ON (30 hrs/week) - 12 Month Contract
Scotiabank
Windsor, ON
…through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 1 hour ago
ScotiaMcLeod Administrative Associate - Halifax
Scotiabank
Halifax, NS
…through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 2 hours ago
C
Client Engagement Associate [Hourly]
CIBC
Windsor, ON · Tecumseh & Lauzon Banking Cent
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 2 hours ago
Data Center Associate
DSV
Pointe-Claire, QC
Added 3 hours ago
C
Associate, Global Investment Banking
CIBC
Toronto, ON
- Full-time
The role of an Associate is challenging and fast-paced. It requires dedication, passion for the industry and a very solid work ethic. You must be able to accept flexibility in required…
Added 3 hours ago
GF
Group Fitness Instructor - Freestyle Strength - Quispamsis Village Place
GoodLife Fitness
Quispamsis, NB
- Part-time
Must have a relevant certification to be considered · Must have current CPR-A and AED to be considered
Added 3 hours ago
C
Client Engagement Associate [Hourly]
CIBC
Mississauga, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 3 hours ago
C
Client Engagement Associate
CIBC
Oakville, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 3 hours ago
Customer Experience Associate - North Langley City Branch, BC(15Hours/Week)
Scotiabank
Langley (District), BC · Langley, BC
…through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 4 hours ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 4 hours ago
C
Client Engagement Associate [Hourly] (Mandarin Speaker)
CIBC
Oakville, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 4 hours ago
Senior Customer Experience Associate - Langley, BC (37.5Hours/Week)
Scotiabank
Langley (District), BC · Langley, BC
…through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…
Added 4 hours ago
OW
Oliver Wyman - Sr. Analyst, Associate Team Lead; Team Lead; Director-Data and Analytics (DNA) - Toronto
Oliver Wyman Group
Toronto, ON
- Other
Associate Team Leader - At least 3 years of previous working experience in specialised consulting firms, top tier banking or financial institutions.
Added 5 hours ago
T
Customer Experience Associate
TD
AB
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 5 hours ago
T
Personal Banking Associate Trainee
TD
London, ON
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 6 hours ago
Retail Store Associate, Financial Services
moomoo
Vancouver, BC
This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays
Added 7 hours ago
MC
Retail Store Associate, Financial Services
Moomoo Canada
Vancouver, BC
- Full-time
This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays
Added 16 hours ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 19 hours ago
MA
Oliver Wyman - Sr. Analyst, Associate Team Lead; Team Lead; Director-Data and Analytics (DNA) - Toronto
Marsh Agency
Toronto, ON
- Full-time
Associate Team Leader - At least 3 years of previous working experience in specialised consulting firms, top tier banking or financial institutions.
Added 20 hours ago
CC
Assistant Store Manager
Canna Cabana
Ancaster, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Must have proficiency in Microsoft Office

Scotiabank

Senior Customer Experience Associate - Langley, BC (37.5Hours/Week)

Langley (District), BC, Canada
Langley, BC, V3A 4E4, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Requisition ID: 278771

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : British Columbia : Langley

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The Senior Customer Experience Associate acts as a lobby leader to triage customers and provide exceptional service within the branch. They are responsible for contributing to branch targets by identifying sales opportunities and assisting clients with digital banking tools.

Requirements

The ideal candidate possesses strong customer service skills and experience in conducting simple sales and providing financial advice. They must be comfortable working in a target-based environment and demonstrate proficiency with digital and self-service banking technologies.

Skills

Customer service
Sales
Financial advice
Technical skills
Digital banking
Relationship building
Communication
Problem solving
Triage
Mobile banking applications

Benefits

Competitive compensation
Benefits package
Professional development
Internal training

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Sales
Financial Services
Digital Banking
Relationship Management
Triage
GICs
Credit
Mobile Banking
Customer Service
Branch Banking
Performance Targets
Professional Development

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Work requirements

Jobs in Canada