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Added 51 mins ago
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Operations Management Associate - Food Manufacturing
Cargill
London, ON
- Full-time
What if your ideas could nourish the world? As an associate, we transfer your knowledge and skills into profound experiences that positively impact our global community. From food to…
Added 2 hours ago
Store Associate
Sherwin-Williams
Calgary, AB
Added 2 hours ago
Store Associate
Sherwin-Williams
Red Deer, AB
Added 2 hours ago
Store Associate
Sherwin-Williams
Abbotsford, BC
Added 2 hours ago
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Operations Management Associate - Food Manufacturing
Cargill
High River, AB
- Full-time
What if your ideas could nourish the world? As an associate, we transfer your knowledge and skills into profound experiences that positively impact our global community. From food to…
Added 3 hours ago
IF
Associate Director - Securities Finance
iA Financial Group
Halifax, NS
- Full-time
Has experience in securities finance, capital markets, funding, collateral management, brokerage operations or a related financial services environment.
Added 3 hours ago
SL
E-Commerce Shipping Associate (Seasonal, Part-Time)
Sporting Life Group
Calgary, AB
- Part-time
As an eCommerce Shipping Associate, you’ll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we’re committed to…
Added 8 hours ago
WC
(CAN) Associé, équipe des activités de protection des biens
Walmart Canada
Longueuil, QC
- Full-time
Position Summary...An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate…
Added 8 hours ago
MG
Associate, Loan Funding & Administration
MarshallZehr Group Inc.
Waterloo, ON
- $70,000 to $90,000 CAD / year
- Full-time
Reporting to the Executive Vice President & Principal Broker (the “EVP”), the Associate, Loan Funding & Administration (the “Associate”) will assist in managing and documenting…
Added 9 hours ago
TU
Bachelor of Sustainability and EESC Graduate Programs Assistant
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
The Dean of the Faculty is the primary administrator. The Dean's Office includes several Associate Deans and various staff members. The Irving K. Barber Faculty of Science (FoS) is divided…
Added 9 hours ago
Senior Customer Experience Associate - Sainte Catherine and Guy, Mtl, QC - 26.25 hours/week
Scotiabank
Montreal, QC
…customers first, and our priority is to help them achieve their financial…
Added 9 hours ago
BC
Everyday Banking Associate (Part Time) - Whistler Branch
Beem Credit Union
Whistler, BC
- Part-time
The Everyday Banking Associate serves as a trusted frontline advisor with a primary focus on delivering accurate everyday cash services and supporting fraud prevention while providing…
Added 10 hours ago
TU
Student Financial Management Analyst
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The position manages the specialized and complex financial activities of the Student Financial Management unit which is responsible for the administration of a number of central University…
Added 10 hours ago
CC
Dividend Quality Reviewer
Computershare Canada
Toronto, ON
- Full-time
Experience working in a financial services, operations, payments, disbursements, transfer agency, or related environment.
Added 10 hours ago
TS
Store Associate
The Salvation Army in Canada
Moncton, NB
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 11 hours ago
HI
Auto Retention Associate
HUB International
Prince George, BC · Salmon Arm, BC · Victoria, BC · Abbotsford, BC · Nanaimo, BC · Castlegar, BC · Nelson, BC · Kamloops, BC · Kelowna, BC
- Full-time
As the Auto Retention Associate working in one of our innovative Connect Centers, you are responsible for advising new and existing clients over the phone on how to best protect their…
Added 12 hours ago
CO
Executive Assistant
City of Belleville
Belleville, ON
- $83,128.45 to $98,961.48 CAD / year
- Full-time
The Executive Assistant provides high-level administrative, analytical, financial and operational support to the Director, Fire and Emergency Services. This position supports strategic…
Added 12 hours ago
Customer Experience Associate - Carling & Woodroffe, ON (15 hours/week)
Scotiabank
Ottawa, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 12 hours ago
GT
Store Associate (Full-Time)
Giant Tiger
Winnipeg, MB
- Full-time
Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as…
Added 12 hours ago
IT
Associate System Administrator
InTandem Talent
Richmond Hill, ON
- Full-time
Octacom is looking for an Associate Systems Administrator to work alongside our Systems Administrator in running and improving the infrastructure behind our document processing platform and…
Added 12 hours ago
O
Associate System Administrator
Octacom
Richmond Hill, ON
- Full-time
Octacom is looking for an Associate Systems Administrator to work alongside our Systems Administrator in running and improving the infrastructure behind our document processing platform and…
Added 13 hours ago
UO
Student Financial Management Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The position manages the specialized and complex financial activities of the Student Financial Management unit which is responsible for the administration of a number of central University…
Added 13 hours ago
C
Client Engagement Associate [Hourly] (Contract/Secondment)
CIBC
Exeter, ON
- Part-time
…in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be…
Added 13 hours ago
MF
Associate, Client Services
Municipal Finance Authority of British Columbia
Victoria, BC
- Full-time
The Municipal Finance Authority of British Columbia (MFA) is a world-class co-operative financial institution, governed by its Members for the benefit of public institutions throughout BC.…
Added 13 hours ago
C
Dividend Quality Reviewer
Computershare
Richmond Hill, ON
- Full-time
Experience working in a financial services, operations, payments, disbursements, transfer agency, or related environment.

Scotiabank

Senior Customer Experience Associate - March Road, Kanata, ON - 18.75 hours/week

Ottawa, ON, Canada
Kanata, ON, K2K 2V9, Canada

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Job details

Posting language: English
Posted: Sep 22, 2026

Original job description

Requisition ID: 269246

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : Ontario : Kanata || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Customer Experience Associate acts as a lobby leader to triage customers and provide exceptional service within the branch. They are responsible for identifying sales opportunities, processing financial transactions, and educating clients on digital banking tools.

Requirements

Candidates should have strong customer service skills and experience in conducting simple sales or providing financial advice. The role requires a flexible schedule and the ability to effectively demonstrate digital banking applications to clients.

Skills

Customer service
Sales
Financial advice
Technical skills
Digital banking
Relationship building
Communication
Problem solving
Triage
Banking operations

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Mobile Banking
GICs
Credit
Relationship Management
Customer Service
Branch Operations
Financial Advice
Triage
Retail Banking

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