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Added 9 mins ago
NA
Alarm & Service Technician
New Age Group
Concord, ON
- Full-time
Configure customer accounts and mobile applications.
Added 54 mins ago
E
Quality Engineer - Banking Mobile (iOS/Android) & Automation Testing
Experis
Toronto, ON
- Contract
We are seeking a results-driven Quality Engineer with extensive experience in mobile and digital banking platforms. The ideal candidate will play a pivotal role in building quality into…
Added 1 hour ago
SI
Wireless Sales Consultant
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- Full-time
Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc)
Added 1 hour ago
E
Personal Support Worker
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- Full-time
Paid mobile device to support your work on the go
Added 1 hour ago
LD
TECH Specialist
London Drugs Limited
Prince George, BC
- $18.25 to $21.58 CAD / hour
- Other
…for all-things relating to Computers, Audio Visual Equipment, Mobile Phones, Electronics, and Photographic equipment. As a London Drugs TECH Specialist, you’ll be a trusted expert to our…
Added 3 hours ago
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Financial Associate - MFDA
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- Full-time
…investment needs, personal insurance, small business needs or mobile needs to the respective specialized respective channels. Sound industry knowledge and business judgment to meet all…
Added 3 hours ago
E
Spécialiste infrastructure / Infrastructure Specialist
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- Full-time
Added 3 hours ago
PSW/LCW
Bayshore
Ottawa, ON
Mobile Devices: Provided for easy documentation and communication
Added 4 hours ago
A
Merchandiser
Acosta
Edmonton, AB
- Part-time
Excellent communication skills (both written and oral) along with computer knowledge and access to a mobile device and the internet.
Added 5 hours ago
Payments Lawyer
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…financial institutions, including card issuing, ACH payments, mobile payments, card schemes and payment networks, gift cards, B2B payments and other emerging payment…
Added 5 hours ago
C
Client Engagement Associate [Hourly]
CIBC
Treherne, MB
- Part-time
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Added 5 hours ago
GD
GARAGE - Store Manager - Galeries d'Anjou
Groupe Dynamite, Inc Garage
Montreal, QC · Anjou, Quebec
- Full-time
Social Media Skills, Mobile Device Skills, Microsoft Office (Outlook, Word, Excel) or Open-Office
Added 5 hours ago
C
Part-Time Sales Lead - Famous Footwear
Caleres
ON · NIAGARA ON THE L, ON
- Part-time
Ability to be mobile on the sales floor for extended periods of time.
Added 5 hours ago
E
Health Care Aide
Extendicare
AB · Spruce Grove, AB
- Full-time
Added 5 hours ago
E
Licensed Practical Nurse
Extendicare
AB · Spruce Grove, AB
- Full-time
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Personal Support Worker
Extendicare
Atikokan, ON · ParaMed - Atikokan (Main St.)
- Full-time
Added 5 hours ago
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Health Care Aide
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Calgary, AB
- Full-time
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CC
Financial Associate - MFDA
Coast Capital
Victoria, BC
- Full-time
…investment needs, personal insurance, small business needs or mobile needs to the respective specialized respective channels. Sound industry knowledge and business judgment to meet all…
Added 6 hours ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
Added 6 hours ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
Added 6 hours ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
Added 6 hours ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 CAD / hour
- Full-time
Added 6 hours ago
GD
DYNAMITE - Assistant Manager - Carrefour de L'Estrie
Groupe Dynamite, Inc Garage
Sherbrooke, QC
- Full-time
Social Media Skills, Mobile Device Skills, Microsoft Office (Outlook, Word, Excel) or Open-Office
Added 6 hours ago
GD
GARAGE - Store Manager - Centre Eaton Montreal
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
Social Media Skills, Mobile Device Skills, Microsoft Office (Outlook, Word, Excel) or Open-Office
Added 7 hours ago
KS
Temporary Cashier
kate spade new york
Mirabel, QC · Montreal Premium Outlets
- Part-time
Familiarity with POS systems, mobile technology, and basic computer skills.

Scotiabank

Senior Customer Experience Associate - Queenston & Nash (26.25 hours/week)

Hamilton, ON, L8G 1A3, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 26, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 278339

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : Ontario : Hamilton

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Customer Experience Associate acts as a lobby leader to triage customers and provide exceptional service. They also contribute to branch targets by identifying sales opportunities and assisting clients with digital banking tools.

Requirements

Candidates should have strong customer service skills and the ability to explain financial concepts simply. Previous banking experience is considered a strong asset for this role.

Skills

Customer service
Sales
Financial advice
Technical skills
Digital banking
Relationship building
Communication
Problem solving
Triage
Mobile banking applications

Benefits

Competitive compensation
Professional development
Internal training

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Relationship Management
Triage
GICs
Credit
Customer Service
Branch Banking
Technical Support
Professional Development
Retail Banking

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