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Added 2 mins ago
Product Designer, Link
Stripe
Canada
Design delightful, high-quality consumer checkout experiences across mobile and desktop
Added 17 mins ago
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Software Engineer II
Wiraa
Canada
- Full-time
We are seeking a Software Engineer to join our Online & Mobile backend team based in London, Ontario. This role offers the unique opportunity to contribute from day one as a valued team…
Added 46 mins ago
Q
Personal Support Worker
Qualicare
Creemore, ON
- $20 to $22 USD / hour
- Part-time
Added 46 mins ago
Q
Personal Support Worker
Qualicare
Oro, ON
- Part-time
Added 46 mins ago
Q
Personal Support Worker Evenings and Weekends
Qualicare
Whitby, ON
- $20 to $23 USD / hour
- Part-time
Added 46 mins ago
Q
Personal Support Worker Evenings & Weekends Clarington
Qualicare
Whitby, ON
- $20 to $23 USD / hour
- Part-time
Added 47 mins ago
K
DTC Funnel Specialist
KittySpout
Remote, Canada
- $48,000 to $72,000 USD / year
- Full-time
- Remote
Build, QA and launch tests – Brief our web developer and designer, QA every variant (tracking, prices, discount codes, mobile and desktop) and launch tests on time, every week.
Added 1 hour ago
S
Senior Electrical Engineer
Shell
Sarnia, ON
- Full-time
Added 2 hours ago
L
Sales Manager Adtech - Toronto
Locala
Toronto, ON
- Other
3+ years of experience at an ad agency, publisher, ad network, ad exchange, ad server, DSP, or other online advertising roles - mobile advertising a plus.
Added 2 hours ago
GD
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Added 2 hours ago
L
Sales Manager Adtech - Toronto
Locala
Toronto, ON
- Full-time
3+ years of experience at an ad agency, publisher, ad network, ad exchange, ad server, DSP, or other online advertising roles - mobile advertising a plus.
Added 2 hours ago
GD
Research Scientist, Memory, Reasoning and Continual Learning, DeepMind
Google DeepMind
Toronto, ON
- Full-time
…and software performance analysis, improving compilers for mobile platforms, as well as core search and much…
Added 2 hours ago
C
Compliance and Risk Officer (Canada and US)
Coins.ph
Canada
- Full-time
…trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial…
Added 2 hours ago
NB
Senior Digital Journey Owner
National Bank of Canada
Montreal, QC
- Full-time
Own the vision for a client journey, or a family of journeys, across web and mobile channels, from discovery through everyday use, including touchpoints with branches and the contact…
Added 3 hours ago
Research Scientist, Memory, Reasoning and Continual Learning, DeepMind
Google
Toronto, ON
…and software performance analysis, improving compilers for mobile platforms, as well as core search and much…
Added 3 hours ago
L
Sales Manager - Adtech - Toronto
Locala
Toronto, ON
- Full-time
3+ years of experience at an ad agency, publisher, ad network, ad exchange, ad server, DSP, or other online advertising roles - mobile advertising a plus.
Added 4 hours ago
RB
Financing Specialist - Agriculture
Royal Bank of Canada
Guelph, ON · Strathroy-Caradoc, ON · Woodstock, ON
- Full-time
Experience with emerging resources, communications and technology (i.e., online data resources, web based meetings, social media, digital banking, and mobile applications)
Added 4 hours ago
S
Senior Customer Experience Associate - Saint- Eustache, Qc (15 H/Week)
Scotiabank
St. Eustache, MB
- Full-time
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Added 5 hours ago
GD
GARAGE - Store Manager - Mayfair Shopping Centre
Groupe Dynamite, Inc Garage
Victoria, BC
- Full-time
Social Media Skills, Mobile Device Skills, Microsoft Office (Outlook, Word, Excel) or Open-Office
Added 6 hours ago
RB
Lead Quality Engineer - Automation (Data)
Royal Bank of Canada
Toronto, ON
- Full-time
6+ years of hands-on test automation experience automating web, mobile and API layers
Added 6 hours ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
Experience with emerging communications and technology (i.e., web based meetings, social media, Digital Banking and Mobile Applications)
Added 6 hours ago
QW
Personal Support Worker Evenings & Weekends Clarington
Qualicare, Whitby
Whitby, ON
- $20 to $23 CAD / hour
- Part-time
Added 6 hours ago
QW
Personal Support Worker Evenings and Weekends
Qualicare, Whitby
Whitby, ON
- $20 to $23 CAD / hour
- Part-time
Added 6 hours ago
H
Quarry Manager
High5
Exshaw, AB
- Full-time
Manages all aspects of mobile equipment maintenance at the Cement Plant. Direct oversight of scheduling and maintenance of mobile equipment at the site. Responsible for mobile equipment…
Added 7 hours ago
AU
Security Supervisor - Mobile Patrol
Allied Universal
Hamilton, ON
- $19 CAD / hour
- Full-time
Allied Universal is seeking a Security Supervisor - Mobile in Hamilton, ON.

Scotiabank

Senior Customer Experience Associate - Rockland, On (15h/week)

Clarence-Rockland, ON, Canada
Rockland, ON, K4K 1A3, Canada

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Job details

Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Requisition ID: 270310

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : Ontario : Rockland || Canada : Ontario : Alfred || Canada : Ontario : Gatineau || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The associate acts as a lobby leader to triage customers and provide exceptional service within the branch. They are responsible for identifying sales opportunities, processing financial transactions, and educating clients on digital banking tools.

Requirements

Candidates should have strong customer service skills and the ability to explain complex financial concepts simply. Previous banking experience is considered a strong asset for this role.

Skills

Customer service
Sales
Financial advice
Digital banking
Relationship building
Technical skills
Communication
Problem solving
Triage
Banking operations

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
GIC
Credit
Relationship Management
Branch Banking
Customer Triage
Mobile Banking
Financial Advice
Retail Banking

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