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Added 9 mins ago
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Senior Product Owner- Digital Banking
CGI
Halifax, NS
- Full-time
We are seeking an experienced and visionary Senior Product Owner to lead and shape the future of our Digital Banking Application tailored specifically for Canadian Credit Unions. This role…
Added 9 mins ago
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Ingénieur de données senior
CGI
Montreal, QC
- Full-time
The Data Engineer Senior acts as a specialist in the design, development, integration and optimisation of data solutions. They contribute to the implementation of pipelines, integration…
Added 9 mins ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assists Senior research staff with the ethics and regulatory tasks,
Added 9 mins ago
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Senior Site Reliability Specialist (SRE) – Equity Trading Platform
CGI
Montreal, QC
- Full-time
We’re looking for a Senior Site Reliability Engineer to join our Montréal team. You’ll deploy, support, and improve the Equity platform across the Americas, helping provide the best…
Added 9 mins ago
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Service delivery Manager
CGI
Toronto, ON
- Full-time
We are seeking a senior technology leader with a strong background in software development, solution architecture, and production support. The successful candidate will guide solution…
Added 9 mins ago
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BI Analyst / Data Analyst
CGI
Montreal, QC
- Full-time
A senior BI analyst / data analyst who is self-reliant and able to contribute quickly to analysis, documentation, validation and collaboration with delivery teams, without necessarily being…
Added 9 mins ago
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Spécialiste des systèmes de contrôle / Control Systems Specialist
Pratt & Whitney
Longueuil, QC
- Full-time
Added 9 mins ago
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HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Saputo Inc. is seeking a HRIS Senior Advisor - Workday, for an existing opportunity within our organization. The Workday Advisor will participate in supporting the implementation and…
Added 40 mins ago
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Teacher Documentalist / Enseignant-e documentaliste (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
Reporting to the Executive Director of the Learning Forum and under the day-to-day supervision of the Senior School Principal, you will contribute to the teaching and tools enabling our…
Added 40 mins ago
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Senior Product Manager (8 Month Contract)
Knix
Toronto, ON
- Contract
We're on the hunt for a Senior Product Manager who will be responsible for the strategic planning and implementation of a digital roadmap to support Knix. You will use data, company…
Added 40 mins ago
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Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 40 mins ago
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Sr. BizTalk Developer
BULL TECHNICAL SERVICES LIMITED
Mississauga, ON
- Full-time
We are seeking an experienced Senior BizTalk Developer to design, develop, maintain, and support enterprise integration solutions using Microsoft BizTalk Server. The role requires strong…
Added 1 hour ago
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Director, Human Resources
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
Coach senior leaders and managers to strengthen leadership effectiveness, accountability, and team performance.
Added 1 hour ago
Director, Human Resources
Human Resources
Toronto, ON
Coach senior leaders and managers to strengthen leadership effectiveness, accountability, and team performance.
Added 1 hour ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 1 hour ago
BT
Senior Salesforce Developer
BULL TECHNICAL SERVICES LIMITED
Toronto, ON
- Contract
Manage integration of Salesforce with MuleSoft, Docusign, content management and other applications
Added 1 hour ago
DI
Senior iOS Developer
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a highly skilled Senior iOS Developer / iOS Development Lead to join our dynamic team and support one of our major banking clients.
Added 1 hour ago
DI
Senior Android Developer
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a highly skilled Senior Android Developer / Android Development Lead to join our dynamic team and support one of our major banking clients.
Added 1 hour ago
OT
Sr. Systems Analyst
Open Text Corporation
Mississauga, ON · Waterloo, ON
- Other
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 1 hour ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
Introduce fresh perspectives, challenge existing approaches constructively and help colleagues identify practical applications of AI and automation.
Added 1 hour ago
RB
Relationship Manager, Commercial Financial Services - Agriculture
Royal Bank of Canada
Mississippi Mills, ON
- Full-time
…deliver solutions specific for individual needs. This is a senior role in which your highly-developed experience with financial analysis, credit, and client acquisition takes center stage.…
Added 1 hour ago
RB
Associate, Corporate Development
Royal Bank of Canada
Toronto, ON
- Full-time
…function and work closely with RBC’s CEO, Group Executives, and senior business executives on strategic priorities. The team has led a number of high-profile initiatives including, RBC’s…
Added 2 hours ago
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Senior AI Developer
UniSysTech Consulting
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Other
We are seeking an experienced Senior AI Developer to lead the design, development, and deployment of enterprise-grade Artificial Intelligence and Machine Learning solutions. In this role,…
Added 2 hours ago
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Applied Behaviour Analysis Therapist
Strides Toronto
Toronto, ON
- Part-time
We have a collaborative and supportive Senior Management Team.
Added 2 hours ago
LI
Systems Testing/QA Specialist
Lotus IT Solutions
Enterprise, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Systems Testing/QA Specialist to join the Enterprise Financial Services Division on a full-time…

Scotiabank

Senior Customer Experience Associate - Rockland, On (15h/week)

Clarence-Rockland, ON, Canada
Rockland, ON, K4K 1A3, Canada

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Job details

Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Requisition ID: 270310

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

Have strong customer service skills
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Have experience with conducting simple sales, proactive marketing calls and providing financial advice
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Previous banking experience is a strong asset

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
A competitive compensation and benefits package

Location(s): Canada : Ontario : Rockland || Canada : Ontario : Alfred || Canada : Ontario : Gatineau || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The associate acts as a lobby leader to triage customers and provide exceptional service within the branch. They are responsible for identifying sales opportunities, processing financial transactions, and educating clients on digital banking tools.

Requirements

Candidates should have strong customer service skills and the ability to explain complex financial concepts simply. Previous banking experience is considered a strong asset for this role.

Skills

Customer service
Sales
Financial advice
Digital banking
Relationship building
Technical skills
Communication
Problem solving
Triage
Banking operations

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
GIC
Credit
Relationship Management
Branch Banking
Customer Triage
Mobile Banking
Financial Advice
Retail Banking

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