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Scotiabank

Senior Manager, Brokerage & Advisory Operations

Toronto, ON, M5J 2M4, Canada

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Job details

Experience: 5-10 years of experience in the Financial Services industry managing complex projects with operational, process reengineering, change management and IT components
Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 275738

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Brokerage & Advisory Operations supports and contributes to the overall success of the International Wealth Management (IWM) Wealth Distribution business, ensuring specific individual goals, plans, and initiatives are executed & delivered in support of the team’s business strategies and objectives, ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures. The incumbent will provide leadership and support in assessing and documenting current and future state IWM Brokerage & Advisory operational processes, work collaboratively with the Wealth Distribution business line and Technology partners in supporting the definition and implementation of the Brokerage & Advisory Target Operating Model, and lead/support the definition and execution of operational workstreams in Wealth Expansion initiatives within the Caribbean, as well as the Pacific Alliance Countries (PAC – Mexico, Peru & Chile). Responsibilities also include participating in and supporting new and ongoing programs and projects initiated by IWM Operations to enhance operational effectiveness and efficiency.

Is this role right for you? In this role you will:

Coordinate with in-country Wealth Management and Operations teams to document and assess current state Brokerage operating model, including the identification of control gaps and procedural inefficiencies and definition of associated remediation plans
Work with local Operations teams to define Service Level Agreements (SLAs) / Key Performance Indicators (KPIs), and any in-country or cross-bordered efficiency opportunities aligned to the Target Operating Model
Support Head Office Governance over in-country Wealth Management (Advisory and Brokerage) activities, including the definition and periodic review of standard KPIs, and any related follow-up/investigation that is required
In collaboration with our internal partners (Business Line, Operations, Business Delivery & Transformation, Technology), perform country gap assessments and support the definition of standard regional operating models for Wealth distribution that leverage scale and prioritize strategic vendor relationships to promote operational efficiency, mitigate risks, and facilitate effective oversight
Support new and ongoing programs/projects, and new product and services launch, to improve business lines, targets & goals as well as new opportunities to improve processes surrounding the Brokerage & Advisory/Wealth technology, management reports, operation activities, outsourcing opportunities, and cost reduction initiatives.
Support business case documentation and associated implementation roadmaps for Wealth Expansion initiatives that clearly articulate financial and risk mitigation benefits & upon approval, support the execution of implementation roadmaps for operational workstream, ensuring timely delivery of deliverables
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Support regulatory requirements and implementations, including reporting, data extraction and consolidation & identifying risks and opportunities to improve policy updates and control enhancements

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

A recognized university degree in Finance, Economics, Mathematics, or related fields
5-10 years of experience in the Financial Services industry managing complex projects with operational, process reengineering, change management and IT components
Knowledge of Wealth Management Operations, products, services, technology and best practices are required
Bilingual: Spanish and English language is considered an asset
A developed, demonstrated competence in project planning/business analysis & execution related to the financial industry to identify and document critical milestones and activities
Brokerage business and operational knowledge to solution gaps in a manner that best balances complex technology developments, process improvement opportunities and manual workarounds
Strong verbal and written communication skills and proven ability to present to various groups, deal with all levels of line management and other levels of senior management
An expert ability to balance competing or conflicting goals of various departments/stakeholders, requiring a prioritization approach
Strong influencing, negotiation and change management skills to negotiate with project team members/management to acquire/maintain support to negotiate priorities with full consideration and awareness of potential impact on business needs and outcomes

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Senior Manager will lead the assessment and documentation of Brokerage and Advisory operational processes to support the Wealth Distribution business. They will collaborate with technology and business partners to define and execute target operating models and operational workstreams across international regions.

Requirements

Candidates must possess a university degree in Finance, Economics, or Mathematics and 5-10 years of experience in the financial services industry. Strong expertise in project management, process reengineering, and wealth management operations is required.

Skills

Wealth Management
Brokerage Operations
Project Management
Process Reengineering
Change Management
Business Analysis
Operational Efficiency
Risk Mitigation
Stakeholder Management
Strategic Planning
Financial Services
Target Operating Model
Regulatory Compliance
Data Analysis
Vendor Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Brokerage
Advisory
Operations
Project Planning
Business Analysis
Process Reengineering
Change Management
Target Operating Model
KPI
SLA
Risk Mitigation
Financial Services
Wealth Distribution
Governance
Vendor Management
Regulatory Requirements
Business Case
Implementation Roadmap
Operational Efficiency
Scotiabank
International Wealth Management
Pacific Alliance Countries
Strategy
Stakeholder Management

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