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Scotiabank

Senior Manager Business Transformation, Performance Enablement - Toronto, ON

Toronto, ON, M5H 1H1, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

Requisition ID: 270542

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Drives the design, coordination and implementation of organizational transformation and enablement across front, middle and back office to ensure successful execution by:

- Applying agile project and program methodology to advance organizational design and enablement outcomes amid constantly changing and occasionally conflicting priorities

- Coordinate key transformational activities and workstream leads to ensure each phase aligns to agreed timelines, capacity and organizational outcomes

- Establishing the governance and operational framework for the overall transformation program to align workstreams, decision rights and accountabilities
- Effectively communicating the scope and anticipated outcomes and deliverables to all project stakeholders

- Working collaboratively with multiple stakeholders both inside and outside Commercial Banking to ensure timely execution of all program components

- Securing consensus, alignment and engagement from stakeholders

- Conducting external research, field observations and keeping abreast of competitor positions and changing market influences

- Developing unique approaches and customized solutions for business banking customers

- Identifying enabling technology needs and solutions and related training needs

Supporting the communication strategy and change management effort to communicate changes in current workflow processes, disciplines and systems that support the ongoing development and implementation of the workflow automation tool by:

- Identifying tactical responses to negative trends or problems

- Establish reporting mechanisms to track and monitor progress and metrics to measure success

Lead cross-functional teams, without direct authority, including IT&S, Operations and GRM, and ensure effective deployment of resources by:

- Ensuring that expectations, accountabilities, objectives and goals are effectively communicated

- Build team competence with partner support and endorsement

- Timely communicating to multiple stakeholders on progress and issues

- Resolving issues between team members/stakeholders to meet objectives / overcoming obstacles/guiding to alternatives, if required.

- Reporting to senior management the progress and escalating issues with recommendations and solutions to consider.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team

Reporting Relationships - Director- Business Transformation

Dimensions

Position is both strategy focused and execution oriented. The scope is diverse and complex and requires expertise collaboration and drive. The incumbent will be involved with cross functional project/implementation teams and use negotiation/influencing skills to ensure progress and delivery on a timely basis. The incumbent is expected to independently manage her/his own time and resolve or escalate any issues promptly. Measurement criteria include achievement of key metrics, project delivery and budgets as determined. The environment is fast paced and demanding and will at times require priorities be re-adjusted to accommodate urgent requests. This requires an individual who possess a high level of flexibility and adaptability.

Education / Experience / Other Information

Education:

Post-secondary education, BA or MBA is preferred

Skills/Work Experience:

Strong understanding of the Commercial Banking business lines including policies and processes, servicing models and products
Thorough knowledge of Canadian Banking strategy and business objectives
Strong knowledge on a wide range of current market delivery segments and emerging technologies
Strong organizational skills to co-ordinate and prioritize a number of concurrent projects
Strong negotiation and influencing skills to obtain agreement within Commercial Banking business lines and various Partners
Through knowledge of Executive Office working environment including Partners and various business lines
Through understanding of internal/external/Audit/Compliance procedures
Strong project management experience including project planning and tracking
Strong written and verbal communication skills with proven ability to engage stakeholders
Thorough knowledge of word processing, spreadsheet and powerpoint presentation applications
A high degree of flexibility to adapt to a wide variety of tasks

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Lead the design and delivery of Commercial Banking transformation initiatives, coordinating workstreams, governance, stakeholders, resources, and timelines across front-, middle-, and back-office teams. Support workflow automation and change management, monitor outcomes and risks, and report progress and recommendations to senior management.

Requirements

Post-secondary education is required, with a BA or MBA preferred. Candidates should bring strong Commercial Banking knowledge, substantial project management experience, and proven skills in stakeholder engagement, communication, negotiation, prioritization, and regulatory and audit processes.

Skills

Commercial Banking
Business Transformation
Project Management
Program Management
Organizational Design
Change Management
Agile Methodology
Stakeholder Engagement
Cross-Functional Leadership
Governance
Risk Management
Regulatory Compliance
Workflow Automation
Strategic Planning
Negotiation And Influencing
Communication

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Business Transformation
Organizational Design
Agile Project Methodology
Program Management
Project Planning
Project Tracking
Governance Framework
Change Management
Workflow Automation
Stakeholder Engagement
Cross-Functional Teams
Operational Risk
Regulatory Compliance
AML/ATF
Risk Appetite
Business Controls
Market Research
Emerging Technologies
Executive Reporting
Resource Deployment
Microsoft Word
Spreadsheets
PowerPoint

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