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Scotiabank

Senior Manager, Electronic Payment Processing, GTB Payment Operations - Toronto

Toronto, ON, M1K 5L1, Canada

Apply by: Oct 9, 2026
Experience: Post-Secondary Education or a minimum of 5 years of relevant working experience in Financial Services or related industry.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Requisition ID: 274372

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Corporate, Commercial, and Small Business clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:
The GTB Payment Operations team is part of Global Transactional Banking and the largest operational support unit for GTB (Global Transaction Banking) within Scotiabank. As a member of the Electronic Processing team, the Senior Manager is responsible for contributing to the overall success of the division which processes payments valued at approximately CAD 5 Billion+ equivalent per day in a manner consistent with the overall strategy of developing a customer-focused global support culture.

The incumbent will work closely with the Director - GTB Payment Operations in the identification, initiation, research and development of process solutions with the intent of improving overall operational efficiency/effectiveness while ensuring that compliance, risk and regulatory issues are adhered to. They may supervise a staff of approximately 5 FTE. The incumbent provides effective and efficient leadership to staff who provide specialized support to a highly diverse base of Correspondent Banking, Corporate, Commercial and Small Business customers of the Bank. Support is provided on operational fulfillment, processing, investigating and product consultation for the bank’s cash management electronic banking payment and cash letter services.The incumbent is responsible for operational effectiveness and efficiency and manages, Electronic Payment Processing officers, Vostro Accounting, and Cashiering Services.

What You'll Do:

Work with the GTB Payment Operations team to resolve highly complex, multi-faceted problems to meet the business needs with a specific focus on creating tangible / measurable operational efficiencies through the application of business, financial, and process engineering knowledge.
Direction will be provided by both the Director/Managing Director.
Assist in the development and operation of a comprehensive production management metrics process that provides necessary MIS to GTB Senior Management for decision support purposes
Work with the GTB Projects Team and Technology teams to design and transfer large scale manual processes for automation by building business requirements and providing process expertise
Identifies the need for conferences in order to resolve complex customer issues when all existing processes have failed to provide satisfactory resolution.
May interact with external customers, when appropriate, on recommendations in order to prevent reoccurrence of similar challenges
Ensure relevant data/credit limits/approvals/standard operating procedures are documented/retained and adhered to in accordance with bank strategy
Effectively manage and supervise staff (through project assignments) by setting (or providing input for) performance expectations, monitoring performance, providing performance feedback as required
Assists Officers, Managers, Sr. Managers, and Director with assigned tasks within different pods/teams
Reviews/provides authorization for transactions and/or temporary credit requests to execute the requirement of servicing / amendments to existing accounts, products & services, and subsequent funding as applicable.
Operates independently day-to-day within assigned authorities/limits (transactional limits up to $999 Million and/or lending limits up to $20 million in total authorized credits)
Reviews and processes high volume of standard/non-standard service and credit transactions of companies.
Acts as a dedicated point of contact for day to day service activities and provides service and support to our clients and business partners as required. Business Units supported are: Commercial Banking, Small Business, Corporate, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, Resiliency, and other operational units (as applicable)
Participates in pilots, and test & learns, as required.
Participates in cross-training to broaden skillsets across different areas.
Assists different Service Pods as needed, includes providing back up to Managers/Assistant Managers, and coverage for the officers within the Service teams as required.

What You'll Bring:

Practical knowledge and 7 to 10 years of management experience in Back office Products with solid understanding of Payment Processing, CPA/US standards, back office operational processes/interfaces and risk management techniques
Superior technical knowledge in MS Office tools and process management software
Strong communications and influencing skills
Solid process/procedural documentation skill
Post-Secondary Education or a minimum of 5 years of relevant working experience in Financial Services or related industry.
Knowledge of business credit as it applies to Corporate and Commercial Banking’s policies & procedures, products & services, and security & collateral documentation.
Strong leadership and strategic relationship skills
Knowledge of Microsoft Office (Excel, Word, and Outlook)

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Lead electronic payment processing operations, including payment fulfillment, investigations, Vostro accounting, and cashiering services, while managing staff and supporting a diverse client base. Improve operational efficiency, oversee complex service and credit transactions, maintain compliance and risk controls, and collaborate with project and technology teams to automate processes.

Requirements

The role requires 7–10 years of management experience in back-office products, with strong knowledge of payment processing standards, operational processes, and risk management. Candidates should also bring leadership, communication, process documentation, business credit knowledge, and Microsoft Office skills, along with post-secondary education or at least five years of relevant experience.

Skills

Electronic Payment Processing
Payment Operations
Back-Office Operations
Process Improvement
Operational Risk Management
Regulatory Compliance
Production Management Metrics
Process Automation
Staff Leadership
Performance Management
Customer Service
Credit Transactions
Business Credit
Process Documentation
Microsoft Office

Benefits

Flexible Benefits
Family Health Support
Financial Well-Being Support
Physical Well-Being Support
Mental Health Support
Social Well-Being Support

Visa sponsorship

Not detected in the job text

Keywords

Global Transaction Banking
Electronic Payment Processing
Payment Operations
Correspondent Banking
Corporate Banking
Commercial Banking
Small Business Banking
Cash Management
Cash Letter Services
Vostro Accounting
Cashiering Services
Payment Processing Standards
Back-Office Operations
Risk Management
Regulatory Compliance
Operational Efficiency
Process Engineering
Production Management Metrics
Management Information Systems
Business Requirements
Process Automation
Credit Limits
Temporary Credit Requests
Standard Operating Procedures
Business Credit
Security and Collateral Documentation
Microsoft Excel
Microsoft Word
Microsoft Outlook
Process Documentation

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