Jobs in Canada

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Added 6 mins ago
RH
Senior Manager Analytics
Robert Half
Mississauga, ON
- $70 to $95 CAD / hour
- Contract
Work Arrangement: Hybrid, with 4 days per week onsite
Added 6 mins ago
SC
Commercial Lead
SYSTRA Canada
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.
Added 21 mins ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 36 mins ago
B
Manager, Crisis Management & Resiliency
Bombardier
Dorval, QC
- Full-time
Design and lead the development of comprehensive security, risk and crisis management strategies designed to safeguard the global enterprise and ensure resilience and continuity of…
Added 51 mins ago
GC
Site & Water Treatment Plant Coordinator
Glencore Canada
Granisle, BC
- Full-time
Valid driver’s license required;
Added 1 hour ago
BM
Manager, Quality Assurance and Excellence
Baylis Medical Technologies
ON · Mississauga, ON
- Full-time
The Manager, Quality Assurance and Excellence is responsible for the administration and direct supervision of the Quality Assurance and Excellence Team. They are responsible for the…
Added 1 hour ago
AE
Construction Project Manager
ACH Engineering
Mississauga, ON
- Full-time
…to single-point accountability, uncompromised quality, and operational excellence from concept to…
Added 1 hour ago
WC
Health And Safety Consultant
Waypoint Centre for Mental Health Care
Penetanguishene, ON
- Temporary
The Manager, HR Operations and Employee Health and Safety is currently seeking a Health & Safety Consultant. The position plays a key role in fostering a culture of safety at Waypoint…
Added 1 hour ago
BM
Manager, Quality Assurance and Excellence
Baylis Medical Technologies
Mississauga, ON
- Full-time
The Manager, Quality Assurance and Excellence is responsible for the administration and direct supervision of the Quality Assurance and Excellence Team. They are responsible for the…
Added 2 hours ago
TC
Senior Quality Assurance Manager – Food Manufacturing
TROIS Collective
Toronto, ON
- Full-time
On-site (5 days per week)
Added 2 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 hours ago
B
Senior Associate, Account Transfers
BMO
Toronto, ON · YNG
- Full-time
…ensuring adherence with financial and regulatory controls and operational…
Added 2 hours ago
TS
Marine Compliance and Safety Manager
Thames Skills Academy (TSA)
Leader, SK
- Full-time
Permanent, full-time role with the option to work from home one day per week
Added 3 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 3 hours ago
SE
Quality Manager in Projects
Siemens Energy
Montreal, QC
- Full-time
The role of the QMiP is to advise the Project Director/ Project Manager in expediting quality assurance on the project(s). The QMIP is also responsible for managing and/or monitoring the…
Added 3 hours ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, IT Vendor Management, the Manager, Vendor Performance & IT Audit leads a team responsible for strengthening the performance, governance and oversight of…
Added 3 hours ago
RH
Procurement Manager
Robert Half
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Procurement Manager to lead sourcing, purchasing, supplier management, and procurement strategy initiatives for a growing manufacturing organization. This…
Added 3 hours ago
PT
Sales Development Representative
Procore Technologies
Toronto, ON · CA - Ontario - Toronto
- Full-time
…empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built…
Added 4 hours ago
T
KYC Senoir Manager
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Strong understanding of KYC, CDD, regulatory requirements, and operational risk.
Added 4 hours ago
CH
Manager, Health & Safety
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BC · British Columbia, Canada
- Full-time
The Manager, Health and Safety is responsible for providing strategic and operational leadership for the Alterra Experiences Division's occupational health and safety program, ensuring the…
Added 4 hours ago
AA
Manager Station Operations
Alaska Airlines
Sidney, BC
- Full-time
The Manager Station Operations is responsible for oversight of all facets of station operations at their designated airports. As a people leader, this role establishes priorities for the…
Added 4 hours ago
E
Electrical Engineer Specialist
Enbridge
Calgary, AB
- Full-time
…transmission. You’ll guide capital project designs, solve complex operational and reliability challenges, steward engineering standards, and strengthen electrical safety practices,…
Added 4 hours ago
DC
Manager, Real Estate & Land Services
Dillon Consulting Limited
Brandon, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Iqaluit, NU · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Calgary, AB · Sydney, NS
- Full-time
We are currently seeking a Manager, Real Estate & Land Services Business Unit to join our team. At Dillon, we operate as one team, the successful candidate can be based out of any of our…
Added 4 hours ago
EI
Emergency Planning & Security Specialist - 18 month term
Edmonton International Airport (YEG)
Edmonton, AB
- Contract
Added 4 hours ago
FC
Senior Director
Fedcap Canada
Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
…includes building a high-performing leadership team, ensuring operational readiness, managing organizational risk, and advancing Fedcap Canada's position as a leader in workforce…

Scotiabank

Senior Manager, Inbound Fraud

Toronto, ON, Canada
Scarborough, ON, M1K 5L1, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

Requisition ID: 276525

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Manager, Inbound Fraud | Client Experience Centre | Scarborough, ON

Leads and oversees Inbound Fraud in Toronto, Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. Ensures that all appropriate controls towards efficiency of operations, quality, and profitability are maintained, along with mitigating losses, maximizing profitability, and minimizing reputational risk.

Is this role right for you? In this role, you will:

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provide Fraud delivery, leadership and execution expertise, working with stakeholders across Scotiabank and key program vendors, as well as Scotia Risk/Operations areas where appropriate.
Understands Scotiabank’s risk assessments process up to and including supporting NIRA development and NIRA 2nd line fraud control function response.
Develop and lead the onboarding and work force management including the oversight of performance and its management.
Develop and implement operational delivery monitoring and processes to ensure alignment to Scotiabank program objectives and strategy including supporting Enterprise Fraud with fraud strategy development and performance oversight/monitoring.
Lead operational effectiveness and performance management including the oversight of operational change management and provides governance oversight to ensure execution of approved policies and procedures.
Develops relationships with functional business teams to ensure compliance with regulatory requirements; provides coaching and mentoring to foster a strong risk discipline environment.
Leverage and partner with Enterprise Fraud on customer strategy enhancements, metrics, key indicators and dashboard delivery.
Maintain thorough understanding of fraud operational delivery covering the key Fraud Operations areas of scope: inbound, detection, claims, investigations, recovery and Fraud project risk assessments.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Completion of post-secondary education, with a minimum of 10 years of experience in management and in the financial services industry, including credit card operations, fraud operations and account management operations.
Expert judgement/organizational, problem solving, conflict resolution/management, mediation, and negotiation skills.
Team focus – working effectively with others to achieve common objectives.
Excellent communication skills (written and verbal) to communicate effectively with internal and external customers as well as other business partners.
Team leadership – ability to set and champion a clear future direction and demonstrate actions expected in others including a high standard of performance.
Coaching – proficiency in providing guidance, support and feedback to others to improve performance. Clarifying job functions and responsibilities. Fostering on an individual basis, the learning and development of others.
Expert knowledge of the Bank’s regulations, policies, procedures, and operations.
Thorough knowledge of the related regulatory requirements including AML, KYC, Privacy legislation and all other issues pertaining to the regulatory compliance.
Sound knowledge of the Bank’s products, services and operating systems.
Thorough mentoring and coaching skills

Location(s): Canada : Ontario : Scarborough || Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

Lead inbound fraud operations in Toronto, overseeing delivery, workforce onboarding and management, performance, operational controls, and compliance with regulations and internal policies. Partner with Enterprise Fraud and other stakeholders to improve customer strategies, monitor results, manage operational change, and develop a high-performing, inclusive team.

Requirements

Requires post-secondary education and at least 10 years of management and financial services experience, including credit card, fraud, and account management operations. Candidates should bring strong leadership, communication, coaching, problem-solving, and negotiation skills, along with expert knowledge of banking operations, regulations, AML, KYC, and privacy requirements.

Skills

Fraud Operations
Fraud Risk Management
Operational Leadership
Workforce Management
Performance Management
Risk Assessment
Regulatory Compliance
AML/ATF Compliance
KYC
Operational Controls
Change Management
Customer Experience
Stakeholder Management
Coaching and Mentoring
Conflict Resolution
Communication

Visa sponsorship

Not detected in the job text

Keywords

Inbound Fraud
Fraud Operations
Credit Card Operations
Account Management Operations
Enterprise Fraud
Fraud Strategy
Fraud Detection
Fraud Claims
Fraud Investigations
Fraud Recovery
Fraud Risk Assessments
NIRA
Risk Assessment
Risk Appetite
Risk Culture
Operational Controls
Operational Effectiveness
Performance Monitoring
Workforce Management
Operational Change Management
Regulatory Compliance
AML/ATF
KYC
Privacy Legislation
Sanctions
Customer Experience
Dashboard Delivery
Stakeholder Management
Coaching and Mentoring
Scotiabank Policies and Procedures

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Work requirements

Jobs in Canada