Jobs in Canada

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Added 3 days ago
WT
Staff, Fraud Countermeasures
Wealthsimple Technologies
Remote, Canada
- Full-time
- Remote
Card fraud is one of the highest-stakes problems at Wealthsimple, and this role owns the strategy for it. You'll set direction for how we prevent application, transaction and account…
Added 4 days ago
AS
Compliance Manager
About Staffing
Calgary, AB
- $100,000 to $140,000 CAD / year
- Full-time
As the organization continues to grow, they are looking for a Compliance Manager who can bring people together, strengthen their compliance practices, and help shape how the function…
Added 4 days ago
T
AVP, Executive Protection
TD
Toronto, ON
- Full-time
Reporting into the Senior Vice President and Head of Enterprise Real Estate, the AVP will lead a cross-border team of protection specialists and contracted assets, overseeing close…
Added 5 days ago
Manager, Fraud Deterrence
Scotiabank
Toronto, ON
The Manager, Fraud Deterrence is responsible for the monitoring and reviewing of Bank records for suspicious or unusual activity in Canada. The Manager is also responsible for minimizing…
Added 6 days ago
TT
Finance Operations Manager
Tundra Technical Solutions
Toronto, ON
- $95,000 to $120,000 CAD / year
- Full-time
The Finance Operations Manager leads Tundra's Accounts Receivable, Accounts Payable, and Billing operations, overseeing people, processes, controls, and service delivery. This role manages…
Added 7 days ago
S
Quality Systems & Continuous Improvement Specialist
Septodont
Cambridge, ON
- Full-time
The Quality Systems & Continuous Improvement Specialist is accountable to the Senior Manager, Quality and is responsible for providing quality and compliance leadership within a…
Added 7 days ago
T
Product Owner - Payments Modenization
TD
Toronto, ON
- Full-time
As a Senior Business Analyst / Product Owner, you will play a critical role in delivering TD's Pre-Validation and Beneficiary Verification capabilities as part of the Payments Modernization…
Added 9 days ago
M
Field Operations Site Manager
McElhanney
AB · Alberta, Canada
- Full-time
McElhanney is seeking an experienced Site Manager – Field Operations Leader to oversee our site activities at a major mining project in Northwest British Columbia. This role provides…
Added 10 days ago
Senior Manager, Inbound Fraud
Scotiabank
Toronto, ON · Scarborough, ON
Senior Manager, Inbound Fraud | Client Experience Centre | Scarborough, ON
Added 10 days ago
Senior Manager, Fraud Analytics & Strategy
Scotiabank
Toronto, ON
The Senior Manager, Fraud Analytics & Strategy provides regional strategy, and subject matter expertise for application fraud in digital channels across International Banking (Mexico, Peru,…
Added 11 days ago
Senior Manager, Fraud & Risk Strategy
Scotiabank
Toronto, ON
The Senior Manager, Fraud & Risk Strategy provides regional strategy and subject matter expertise for application fraud across International Banking (Mexico, Peru, Chile, Uruguay,…
Added 11 days ago
S
Senior Manager, Fraud & Risk Strategy
Scotiabank
Toronto, ON
- Full-time
The Senior Manager, Fraud & Risk Strategy provides regional strategy and subject matter expertise for application fraud across International Banking (Mexico, Peru, Chile, Uruguay,…
Added 11 days ago
RB
Senior Product Manager, Wealth Management
Royal Bank of Canada
Toronto, ON
- Full-time
Wealth Technology Group is seeking an exceptional Senior Product Manager to drive transformational innovation and accelerate our digital evolution. This is a pivotal role where you'll serve…
Added 13 days ago
Senior Manager, Development
Scotiabank
Toronto, ON
The Engineering Manager for Scotiabank’s Low Value Payments Technology leads the engineering team responsible for maintaining mission-critical 24/7 payment systems. Our platforms enable…
Added 18 days ago
Manager, Loyalty & Partnership Infrastructure
Scotiabank
Toronto, ON
Manager of Loyalty and Partnership Infrastructure will lead the Loyalty Program, collaborating with teams and vendors. Key responsibilities include managing vendor initiatives, ensuring…
Added 18 days ago
CB
Senior Project Manager, Self-Perform Concrete (CB)
Clark Builders
Edmonton, AB
- Full-time
The Senior Project Manager, SDC Self-Perform is responsible for planning, coordinating, and managing the execution of Self-Perform Concrete on the Sturgeon Data Center project. Working as…
Added 20 days ago
PC
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
ON · Ontario, Canada
- $88,500 to $147,500 CAD / year
- Full-time
The Senior Go to Market Analyst, Ecosystem Integration is responsible for supporting the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing…
Added 20 days ago
CB
Estimator - Intermediate/Senior (CB)
Clark Builders
Edmonton, AB
- Full-time
Bachelor’s Degree, Diploma, or Certificate in Civil Engineering, construction, or related program from a recognized technical college, with a minimum of 6 years of experience, or equivalent…
Added 20 days ago
AC
Front Line Manager – Property Claims
Aviva Canada
AB · Edmonton, AB
- Full-time
You will lead the day-to-day operation and development of a team of frontline claims handlers and report to one of our Senior Leaders in a role that requires a unique mix of technical…
Added 20 days ago
AC
Front Line Manager – Property Claims
Aviva Canada
Calgary, AB
- Full-time
You will lead the day-to-day operation and development of a team of frontline claims handlers and report to one of our Senior Leaders in a role that requires a unique mix of technical…
Added 21 days ago
Manager, AML/ATF Screening Models and Analytics, Global AML
Scotiabank
Toronto, ON
Excellent written and verbal communication skills, with the ability to clearly communicate complex technical concepts to senior management, audit, and regulatory audiences.
Added 21 days ago
C
Technical Program Manager, AI Programs
Caseware
Toronto, ON
- Full-time
We are seeking a Technical Program Manager (TPgM), AI Programs to drive the planning, coordination, and delivery of Caseware's AI roadmap across our Firm and Solution portfolios. This role…
Added 24 days ago
M
Senior Manager, Internal Audit - IT & Payments
Metrolinx
Canada
- Full-time
The Senior Manager, Internal Audit provides technical leadership and expertise in the development of audit approaches for Metrolinx’s complex I&IT and Operations programs. The position…
Added 24 days ago
HM
Senior Analyst, Tax
Hudbay Minerals
Toronto, ON
- $95,000 to $118,000 CAD / year
…we intend to be here for another 100 years. With long-life operations and exploration opportunities in Canada and Peru, and a world-class growth pipeline in the United States, we provide…
Added 24 days ago
HM
Senior Analyst, Tax
Hudbay Minerals Inc.
Toronto, ON
- $95,000 to $118,000 CAD / year
- Full-time
…we intend to be here for another 100 years. With long-life operations and exploration opportunities in Canada and Peru, and a world-class growth pipeline in the United States, we provide…

Scotiabank

Senior Manager, Inbound Fraud

Toronto, ON, Canada
Scarborough, ON, M1K 5L1, Canada

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Job details

Posting language: English
Posted: Oct 16, 2026

Original job description

Requisition ID: 276525

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Manager, Inbound Fraud | Client Experience Centre | Scarborough, ON

Leads and oversees Inbound Fraud in Toronto, Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. Ensures that all appropriate controls towards efficiency of operations, quality, and profitability are maintained, along with mitigating losses, maximizing profitability, and minimizing reputational risk.

Is this role right for you? In this role, you will:

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provide Fraud delivery, leadership and execution expertise, working with stakeholders across Scotiabank and key program vendors, as well as Scotia Risk/Operations areas where appropriate.
Understands Scotiabank’s risk assessments process up to and including supporting NIRA development and NIRA 2nd line fraud control function response.
Develop and lead the onboarding and work force management including the oversight of performance and its management.
Develop and implement operational delivery monitoring and processes to ensure alignment to Scotiabank program objectives and strategy including supporting Enterprise Fraud with fraud strategy development and performance oversight/monitoring.
Lead operational effectiveness and performance management including the oversight of operational change management and provides governance oversight to ensure execution of approved policies and procedures.
Develops relationships with functional business teams to ensure compliance with regulatory requirements; provides coaching and mentoring to foster a strong risk discipline environment.
Leverage and partner with Enterprise Fraud on customer strategy enhancements, metrics, key indicators and dashboard delivery.
Maintain thorough understanding of fraud operational delivery covering the key Fraud Operations areas of scope: inbound, detection, claims, investigations, recovery and Fraud project risk assessments.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Completion of post-secondary education, with a minimum of 10 years of experience in management and in the financial services industry, including credit card operations, fraud operations and account management operations.
Expert judgement/organizational, problem solving, conflict resolution/management, mediation, and negotiation skills.
Team focus – working effectively with others to achieve common objectives.
Excellent communication skills (written and verbal) to communicate effectively with internal and external customers as well as other business partners.
Team leadership – ability to set and champion a clear future direction and demonstrate actions expected in others including a high standard of performance.
Coaching – proficiency in providing guidance, support and feedback to others to improve performance. Clarifying job functions and responsibilities. Fostering on an individual basis, the learning and development of others.
Expert knowledge of the Bank’s regulations, policies, procedures, and operations.
Thorough knowledge of the related regulatory requirements including AML, KYC, Privacy legislation and all other issues pertaining to the regulatory compliance.
Sound knowledge of the Bank’s products, services and operating systems.
Thorough mentoring and coaching skills

Location(s): Canada : Ontario : Scarborough || Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Lead inbound fraud operations in Toronto, overseeing delivery, workforce onboarding and management, performance, operational controls, and compliance with regulations and internal policies. Partner with Enterprise Fraud and other stakeholders to improve customer strategies, monitor results, manage operational change, and develop a high-performing, inclusive team.

Requirements

Requires post-secondary education and at least 10 years of management and financial services experience, including credit card, fraud, and account management operations. Candidates should bring strong leadership, communication, coaching, problem-solving, and negotiation skills, along with expert knowledge of banking operations, regulations, AML, KYC, and privacy requirements.

Skills

Fraud Operations
Fraud Risk Management
Operational Leadership
Workforce Management
Performance Management
Risk Assessment
Regulatory Compliance
AML/ATF Compliance
KYC
Operational Controls
Change Management
Customer Experience
Stakeholder Management
Coaching and Mentoring
Conflict Resolution
Communication

Visa sponsorship

Not detected in the job text

Keywords

Inbound Fraud
Fraud Operations
Credit Card Operations
Account Management Operations
Enterprise Fraud
Fraud Strategy
Fraud Detection
Fraud Claims
Fraud Investigations
Fraud Recovery
Fraud Risk Assessments
NIRA
Risk Assessment
Risk Appetite
Risk Culture
Operational Controls
Operational Effectiveness
Performance Monitoring
Workforce Management
Operational Change Management
Regulatory Compliance
AML/ATF
KYC
Privacy Legislation
Sanctions
Customer Experience
Dashboard Delivery
Stakeholder Management
Coaching and Mentoring
Scotiabank Policies and Procedures

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