Find work in Canada.

325,088 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 26 mins ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 26 mins ago
Social Media Manager (Growth & Storytelling)
Paperballad & Co. - Content Marketing Agency & UX Strategy
MB · Back, MB
Full-time
…what they do. People that live by our company motto: “Every project as our last…
Added 26 mins ago
Marketing Manager
Codentrel
Mississauga, ON
Full-time
…solutions, is seeking an experienced and results-oriented Marketing Manager to drive brand growth, market expansion, and strategic communications. This role is ideal for a creative,…
Added 26 mins ago
Manager, Marketing & Communications
Take a Hike Foundation
Vancouver, BC
Full-time
Take a Hike Foundation is seeking a Marketing & Communications Manager to become part of our Development Team. We are looking for a seasoned and skilled marketer and digital media expert to…
Added 1 hour ago
Curricular Projects Manager
Simon Fraser University
Burnaby, BC
The Curricular Projects Manager is responsible for managing processes and projects related to curriculum, course, program and online learning activities for all online blended and hybrid…
Added 1 hour ago
Sr Manager, Modernization Ops - Canada
Otis Elevator Co.
Toronto, ON
Full-time
Otis Elevator Company is seeking a highly motivated Regional Field Operations Manager (RFOM), Modernization to provide leadership, operational direction, and strategic oversight for…
Added 1 hour ago
Project Engineer
Ausenco
Burnaby, BC
Full-time
…environments. Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 22 offices in 9 countries, with projects in over…
Added 1 hour ago
Landscape Architect I - Green Infrastructure Planning and Design
City of Vancouver
Vancouver, BC
…will be responsible for producing GRI designs and supporting project implementation from planning through construction. Typical projects include corner bulge bioretention, rainwater tree…
Added 2 hours ago
Engineering Manager, Software
General Dynamics Missions System International
Dartmouth, NS · Ottawa, Ontario
$122,000 to $155,000 CAD / year
Full-time
Our Canadian Air team is seeking a Software Engineering Manager to lead a group of talented developers. The successful candidate will oversee the day-to-day operations of the Software team…
Added 2 hours ago
Supervisor - South Sector, Community Paramedic
Alberta Health Services
Calgary, AB
Full-time
…of the program. Reporting to the MIH South Sector Operations Manager, the successful candidate will jointly lead a team of over 80 full-time, part-time, and casual Community Paramedics and…
Added 2 hours ago
Product Manager
FanDuel
Toronto, ON
The Product Manager is responsible for the planning and execution of successful product initiatives. This includes understanding and prioritizing product and customer needs, defining…
Added 2 hours ago
Solutions Delivery Manager
Trackunit
London, ON
Full-time
…innovation through connected construction data. As Solution Delivery Manager for AME, you’ll lead the regional team helping customers successfully implement and adopt Manager and…
Added 2 hours ago
Senior Translator Medical
TRSB Inc.
Montreal, QC
Contract
A seamless process. Our project managers handle everything, preparing each job with care. On the billing side, our freelancer portal gives you your own personal page where you can create…
Added 2 hours ago
Principal Policy and Program Manager
Department of Energy and Economic Diversification
Perth South, ON
Full-time
…demonstrated experience delivering significant policy, program and project outcomes, along with the ability to provide strategic advice on complex issues, manage competing priorities and…
Added 2 hours ago
Property and Facilities Manager
Camp Kadesh
Christopher Lake, SK
Full-time
Added 2 hours ago
Project Engineering Manager
AtkinsRéalis
Montreal, QC
Full-time
The Project Engineering Manager will join the Engineering Management practice within the Technical Professional Organization (TPO) of Engineering Services Canada. The Project Engineering…
Added 2 hours ago
Cost Controller
AtkinsRéalis
Mississauga, ON
Full-time
Inform Manager whether proper progress measurement is in place for all project activities through the whole project cycle.
Added 2 hours ago
Manager, Fire Safety - Eastern Canada
AtkinsRéalis
Ottawa, ON · Montreal, QC · Quebec, QC
Full-time
Act as a technical expert, practice leader, or project manager on complex assignments.
Added 2 hours ago
Construction Manager
AtkinsRéalis
Toronto, ON
Full-time
The Construction Manager will be based on an exciting major airport infrastructure project based in the West end of Toronto.
Added 2 hours ago
Construction Inspector
AtkinsRéalis
Toronto, ON
Full-time
…be based on an exciting large scale airport infrastructure project located in the west end of Toronto and will be part of a high-performing project…
Added 3 hours ago
Clinical Resource Leader (Mental Health Services)
Michael Garron Hospital
Toronto, ON
Full-time
…Mental Health Nurse Educator (CRL) provides leadership with the Manager of Mental Health Services to ensure patient and staff safety practices are maintained, engages staff in the use of…
Added 3 hours ago
Manager, Customer Experience
Sysco Canada Inc.
Winnipeg, MB
Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 3 hours ago
Associate Manager, Data Engineering
Avanade
Toronto, ON
Full-time
As a Data Engineering Assistant Manager, you'll play a key role in delivering modern data platform solutions while guiding teams and clients through architecture, design, and implementation…
Added 3 hours ago
People Experience Manager
Ecolab Inc.
Calgary, AB
Full-time
The People Experience Manager brings people together through thoughtful programs that strengthen connection, celebrate achievements, and create meaningful moments across the employee…
Added 3 hours ago
IT Project Manager
TEKsystems
Toronto, ON
Contract
Our client is looking for an experienced IT Project Manager to support the PMO, managing a variety of systems-related projects across the organization. This individual will be responsible…

Scotiabank

Senior Manager, Loyalty Acquisition

Toronto, ON, M5C 2W1, Canada

Apply by: Oct 8, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Requisition ID: 275142

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Owns the strategy, design and delivery of the Scene+ engagement program for Scotiabank clients - using loyalty as a commercial lever to drive profitable client behaviours (primacy, spend, deposit and balance growth, product adoption, digital adoption and retention) rather than as a promotional add-on.

The role defines what “good engagement” looks like at a client level, builds the behaviour-change roadmap that gets clients there, and monetizes Scotiabank’s position in the Scene+ ecosystem by working with coalition partners (Empire/Sobeys, Cineplex, Home Hardware, Shell and emerging partners) to put relevant, high-value earn and redemption experiences in front of Scotiabank clients.

Accountable for the commercial return on loyalty investment - balancing client value, partner value and Bank economics (cost of rewards, points liability, incremental revenue and margin) - while ensuring all activity is executed in compliance with governing regulations, internal policies and procedures.

Is this role right for you? - In this role you will:

Loyalty Engagement Strategy & Profitable Behaviour Change

Build and own a multi-year Scene+ engagement strategy for the Scotiabank client base, with an explicit line of sight from loyalty mechanics to profitable client behaviours and P&L impact.

Define the target behaviour hierarchy (e.g., card activation and first transaction, everyday spend capture, direct deposit and pre-authorized payments, multi-product depth, digital self-serve adoption, retention at renewal) and the loyalty levers best suited to shift each one.

Design the earn, bonus, accelerator, tiering, gamification and redemption mechanics that drive those behaviours - including the economics, eligibility rules and guardrails for each.

Segment the base and set differentiated engagement strategies for new, dormant, single-product, high-potential and at-risk clients.

Own the loyalty engagement roadmap end to end: opportunity sizing, business case, prioritization, build, launch and post-launch optimization.

Program Economics & Commercial Accountability

Accountable for the ROI of loyalty engagement investment - incremental revenue and margin delivered per dollar of rewards and marketing spend.

Model and manage offer economics in partnership with Finance and Data & Analytics: cost per incremental behaviour, breakage and liability assumptions, earn-to-burn ratios, and payback period.

Set and report the engagement KPI framework (active member rate, earn frequency, redemption rate, points-per-active-member, primacy index, spend lift, attrition delta) and defend results to senior leadership.

Build a disciplined test-and-learn agenda - control-group design, incrementality measurement, and a documented library of what works, at what cost, for which segments.

Loyalty Ecosystem & Partner Engagement

Serve as Scotiabank’s day-to-day engagement lead into the Scene+ coalition and its partners - translating Bank objectives into joint activation plans that also deliver partner value.

Secure partner-funded and partner-enabled offers, accelerators and experiences that make Scene+ demonstrably more valuable to Scotiabank clients than competitor programs.

Own and deliver Scotiabank’s contribution to consortium commitments, including the Empire Net New Shopper Commitment, and convert partner audiences into engaged Scotiabank clients.

Influence the joint marketing calendar, offer inventory and redemption experience to ensure Scotiabank moments are prioritized and sequenced against Bank growth objectives.

Track partner performance against commitments, surface gaps early, and lead the commercial conversation to close them.

Campaign Design, Personalization & Business Line Enablement

Lead the design and delivery of loyalty-led campaigns and always-on lifecycle journeys - moving from broadcast promotions toward targeted, triggered and personalized next-best-offer engagement.

Partner with Marketing, Digital, Channels and Martech teams to deploy offers through the highest-performing channels and to close execution gaps in decisioning, targeting and measurement.

Equip Cards, Day-to-Day Banking, Lending, Branch and Contact Centre teams with clear loyalty value propositions, client-facing narratives and enablement materials.

Translate strategy into executable roadmaps, briefs and requirements for internal and agency delivery teams.

Stakeholder Leadership & Thought Leadership

Act as the recognized internal subject-matter expert on loyalty-driven engagement, behavioural economics and coalition program design.

Lead alignment across Marketing, BNS business lines, Data & Analytics, Technology, Legal, Compliance and Risk - driving timely decisions and resolving issues without escalation where possible.

Maintain an external view of Canadian and global loyalty innovation (Avion Rewards, Aeroplan, BMO Rewards, Amex Membership Rewards, retail and fintech models) and translate it into actionable recommendations.

Prepare and present recommendations, business cases and performance reviews to senior executives and partner forums.

Risk, Governance & Controls

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Ensure all initiatives comply with Scotiabank’s Values, Code of Conduct and Global Sales Principles, and with operational, compliance, AML/ATF/sanctions, privacy (PIPEDA/CASL), marketing conduct and consumer-protection requirements.

Own the control environment for loyalty offers: terms and conditions, disclosure accuracy, points accrual integrity, data-sharing agreements with partners, and audit-ready documentation.

Escalate issues, emerging risks and control gaps promptly and transparently.

People Leadership & Team Development

Create an environment that drives high performance, accountability and continuous improvement.

Coach, develop and motivate direct reports through clear goal-setting, ongoing feedback and development planning.

Foster an inclusive, collaborative culture aligned to enterprise values and strategy.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Required

7+ years in loyalty, CRM, customer engagement, cards/payments or growth marketing, including direct accountability for commercial outcomes.

Demonstrated experience designing loyalty or engagement mechanics that changed measurable customer behaviour - not just campaign delivery.

Strong commercial and financial acumen: business casing, offer economics, incrementality measurement and ROI defence.

Advanced analytical capability - comfortable interrogating data, framing hypotheses and working hand-in-hand with Data & Analytics teams.

Proven ability to influence without authority across a complex, matrixed organization and with external partners.

Excellent executive communication and storytelling skills.

Undergraduate degree required; MBA or equivalent post-graduate qualification an asset.

Preferred

Experience with coalition, consortium or multi-partner loyalty programs.

Experience in financial services, retail or a regulated environment.

Familiarity with personalization, offer decisioning and marketing technology stacks (e.g., next-best-action engines, campaign orchestration platforms).

People leadership experience.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Working Conditions

Standard office-based (hybrid) environment; non-standard hours are a common occurrence. Limited domestic travel for partner and business-line engagement.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Senior Manager, Loyalty Acquisition owns the strategy, design, and delivery of the Scene+ engagement program to drive profitable client behaviors and commercial returns. They are responsible for managing program economics, partner engagement, and leading cross-functional teams to execute personalized loyalty campaigns.

Requirements

Candidates must have at least 7 years of experience in loyalty, CRM, or growth marketing with proven commercial accountability. A strong background in financial modeling, data analysis, and influencing stakeholders in a matrixed organization is required.

Skills

Loyalty strategy
CRM
Customer engagement
Growth marketing
Commercial acumen
Financial modeling
Data analysis
Stakeholder management
Project management
Strategic planning
Behavioral economics
Marketing technology
Executive communication
People leadership
Risk management
Governance

Benefits

Bonus
Flexible vacation
Personal days
Sick days
Benefits starting on day one
Tuition assistance
Online courses
Cross-functional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Loyalty programs
Scene+
CRM
Growth marketing
P&L management
Business casing
ROI
Data analytics
Behavioral economics
Coalition loyalty
Financial services
Marketing technology
Stakeholder leadership
Risk management
Governance
Compliance
Personalization
Lifecycle marketing
Strategy development
Project management
Executive reporting
Cross-functional collaboration
Digital adoption
Retention strategy
Offer economics
Test-and-learn
KPI framework
Banking
Payments
Cards

Report this job