Jobs in Canada

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Added 7 mins ago
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Clinical Sleep Assistant
VitalAire
Carbonear, NL
- Full-time
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an…
Added 21 mins ago
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Sr. Analyst, TMT Commercial Business
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…and build sales pipeline across the region. Sales Alignment: Partner directly with regional sales leadership and account teams to build targeted campaigns that address key client…
Added 21 mins ago
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Head of Onboarding, Global Integrated Payments
Corpay
Toronto, ON
- Full-time
This position falls under our Cross Border line of business and is located in Toronto, ON
Added 21 mins ago
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Team leader, Management support and expertise support
Desjardins
Montreal, QC
- Full-time
Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
Added 37 mins ago
L
Part-Time Educator | Banff Ave
lululemon
Banff, AB
- Part-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods
Added 37 mins ago
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Seasonal Part Time Educator | Chinook Centre
lululemon
Calgary, AB
- Part-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods
Added 37 mins ago
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Educator | New Sudbury
lululemon
Sudbury, ON
- Full-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods
Added 37 mins ago
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Educator | Fairview Mall | Seasonal Oct-Jan
lululemon
Toronto, ON · North York, ON
- Part-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods
Added 37 mins ago
TS
Structural Engineer - Buildings
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Client & Stakeholder Communication: Act as a key technical point of contact, ensuring project requirements, timelines, and deliverables are met
Added 37 mins ago
TT
Financial Controller
T&P Turkey
Toronto, ON
- Full-time
Partner with client service, production, and agency leadership teams to resolve financial and billing issues.
Added 37 mins ago
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Clinical Assistant
VitalAire
London, ON
- Full-time
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an…
Added 37 mins ago
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CLOSED Educateur temps-partiel (16h/semaine) CONTRAT SAISONNIER | Centre Eaton de Montréal
lululemon
Montreal, QC
- Full-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods
Added 37 mins ago
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Educator | Temps-Plein 35h | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods
Added 1 hour ago
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Clinical Assistant
VitalAire
Victoria, BC
- Full-time
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an…
Added 1 hour ago
TT
Women's Shelter Client Services Worker
Tk̓emlúps te Secwépemc
Kamloops, BC
- Part-time
POSITION TITLE: Women’s Shelter Client Services Worker
Added 1 hour ago
V
Clinical Assistant
VitalAire
Qualicum, BC
- Full-time
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an…
Added 1 hour ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
…will play a pivotal role in shaping strategy, strengthening client partnerships, and delivering impactful projects that support resilient, sustainable energy systems across North-Western…
Added 1 hour ago
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Human Resources Advisor - Maternity leave replacement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As a trusted partner to researchers and managers, you provide guidance and support on HR matters and the management of complex situations. You also contribute to projects aimed at enhancing…
Added 1 hour ago
V
Clinical Respiratory Consultant
VitalAire
Nanaimo, BC
- Full-time
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an…
Added 1 hour ago
AI
Director, Strategic Pricing
Ampcus Inc
Mississauga, ON
- Full-time
Work Arrangement: Candidates must be comfortable working onsite in Mississauga three days per week
Added 1 hour ago
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Key Account Manager
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Key Account Manager based in Canada (Ontario or Quebec).
Added 1 hour ago
RB
Director, Product - Shared Services & Middle Layer
Royal Bank of Canada
Toronto, ON
- Full-time
Partner with Technology, Operations, Product, Architecture, and Data Governance to execute transformation
Added 2 hours ago
LA
Human Resources Business Partner
Legal Aid Ontario
Toronto, ON
- Full-time
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives…
Added 2 hours ago
RI
Director, Product - Shared Services & Middle Layer
RBC Insurance
Toronto, ON
- Full-time
Partner with Technology, Operations, Product, Architecture, and Data Governance to execute transformation
Added 2 hours ago
W
Senior Electrical Designer
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…

Scotiabank

Senior Manager, VOC Transformation Delivery

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 6-8+ years of experience in transformation, customer experience (CX), insights, research, business strategy, program delivery, or related disciplines
Posting language: English
Posted: Oct 6, 2026

Original job description

Requisition ID: 275556

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Manager, VoC Transformation Delivery is responsible for leading strategic initiatives that enhance how the Bank captures, understands, and acts on client feedback. The role acts as the business lead for assigned workstreams, bringing together cross-functional teams to plan, coordinate, and execute work from concept through implementation.

Is this role right for you? In this role you will:

Lead the delivery of strategic modernization, client listening, and transformation initiatives from planning through implementation.
Define work plans, milestones, dependencies, risks, and business deliverables required to achieve program objectives.
Drive execution across multiple stakeholders, ensuring work remains on track and barriers to delivery are addressed proactively.
Coordinate activities across business, technology, operations, vendor, and support teams.
Lead initiatives that enhance the Voice of the Client program, including listening capabilities, feedback collection processes, governance, reporting, and insights activation.
Facilitate working sessions, workshops, and decision-making forums to advance initiatives and resolve issues.
Build strong partnerships across business and technology teams to drive alignment, progress, and delivery outcomes.
Partner with business leaders across markets, segments, and functions to align enterprise client listening priorities and support adoption of leading practices.
Partner closely with Technology Project Managers to ensure integrated delivery across business and technology workstreams.
Identify interdependencies across workstreams and coordinate activities to mitigate risk and support successful delivery.
Ensure business needs, operational readiness, and stakeholder requirements are incorporated into solution design and implementation.
Support the implementation and ongoing evolution of Voice of the Client capabilities, ensuring platforms and processes enable meaningful business and client outcomes.
Provide clear visibility into progress, issues, dependencies, risks, and key milestones.
Escalate risks and challenges proactively while recommending solutions and mitigation strategies.
Support business readiness activities required for successful implementation and adoption.
Drive stakeholder engagement, communications, training, and change adoption activities as required.

Success Profile

The successful candidate is a highly organized, results-oriented leader who excels at bringing people together to solve problems and drive execution. They thrive in complex environments, can connect strategy to delivery, and ensure stakeholders remain aligned and accountable as initiatives move forward.

Skills

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

6-8+ years of experience in transformation, customer experience (CX), insights, research, business strategy, program delivery, or related disciplines
Experience supporting or leading Voice of the Client (VoC), client listening, customer feedback, insights, or experience management initiatives is considered an asset
Strong communication, stakeholder management, facilitation, and organizational skills, with the ability to balance strategic thinking and attention to detail
Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and drive results in complex, matrixed environments
English required; Spanish considered an asset

Working Conditions

This role operates in a hybrid work environment and requires presence in the office 3-4 days per week

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Lead strategic Voice of the Client, client listening, and transformation initiatives from planning through implementation, coordinating business, technology, operations, vendor, and support teams. Manage work plans, dependencies, risks, stakeholder alignment, business readiness, communications, and adoption while ensuring solutions support meaningful business and client outcomes.

Requirements

Requires 6–8+ years of experience in transformation, customer experience, insights, research, business strategy, program delivery, or a related discipline; experience with Voice of the Client or customer feedback initiatives is an asset. Candidates should demonstrate strong communication, facilitation, organization, stakeholder management, and cross-functional leadership skills; English is required and Spanish is an asset.

Skills

Transformation Delivery
Voice Of The Client
Client Listening
Customer Experience
Program Delivery
Stakeholder Management
Cross-Functional Leadership
Facilitation
Business Strategy
Risk Management
Change Adoption
Business Readiness
Insights Activation
Governance
Communication
Organizational Skills

Visa sponsorship

Not detected in the job text

Keywords

Voice Of The Client
Client Listening
Customer Feedback
Customer Experience
Transformation
Program Delivery
Strategic Modernization
Work Plans
Milestones
Dependencies
Risk Management
Stakeholder Management
Cross-Functional Teams
Business And Technology Workstreams
Vendor Coordination
Governance
Reporting
Insights Activation
Solution Design
Operational Readiness
Business Readiness
Change Adoption
Stakeholder Engagement
Communications
Training
Facilitation
Workshops
Matrixed Environments
English
Spanish

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Work requirements

Jobs in Canada