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Added 33 mins ago
BT
Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Senior Tax Analyst to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 2 hours ago
SM
RQ11734 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Job Title: RQ11734 – Business Analyst – Senior
Added 2 hours ago
SC
Senior Engineer, Cloud Operations
Sleep Country
Brampton, ON
- Full-time
Sleep Country Canada is looking for a Senior Cloud Engineer to plays a key role in ensuring the reliability, performance, and security of Sleep Country’s multi-cloud environment. This…
Added 2 hours ago
AG
Technical Lead, Aerospace Development
ADGA Group Consultants Inc
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
Providing advice, guidance and recommendations on technical issues to support the decision-making of senior management.
Added 3 hours ago
AG
Technical Lead, Aerospace Development
ADGA Group
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
Providing advice, guidance and recommendations on technical issues to support the decision-making of senior management.
Added 3 hours ago
AG
Technical Lead, Aerospace Development
ADGA Group
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
Providing advice, guidance and recommendations on technical issues to support the decision-making of senior management.
Added 4 hours ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
Partner with Project Management on scope, commercials, and senior stakeholder alignment.
Added 4 hours ago
LO
Senior Buyer (Wholesale)
Lowe OPCO Inc
Edmonton, AB
- Full-time
We are seeking an experienced Senior Buyer to take full ownership of a large product portfolio. This is a senior, autonomous purchasing role. The successful candidate will independently…
Added 4 hours ago
S
Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
As a Technical Consultant, you’ll support the implementation and configuration of our financial crime and compliance platform across SaaS and client environments. Working from defined…
Added 4 hours ago
TW
Vice President, Internal Audit
Thrive Wealth Management
Regina, SK
- Full-time
…assist in the evaluation and improvement of governance, risk management and control processes, with a particular focus on organization change and enterprise-wise risk exposure. As a senior…
Added 4 hours ago
CC
Director, Operational Excellence & Process Engineering
Compass Canada
ON · Mississauga, ON
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 4 hours ago
CC
OHS Specialist
Compass Canada
ON · MISSISSAUGA, ON
- Full-time
Report H&S and QA deficiencies to Operations, Senior Management, and other regional support functions.
Added 5 hours ago
H
Senior Project Manager – Building Science
Hays
Vaughan, ON
- Full-time
This is a senior position combining Building Science expertise with project management, client advisory and team leadership. You will work closely with Project Managers, Project…
Added 6 hours ago
RT
Safety and Environment (HSE) Specialist
Rio Tinto
Vancouver, BC · Thunder Bay, ON
- Full-time
…environmental programs, while partnering with operational, technical, logistics, Communities and Social Performance, and contractor teams. This is a great opportunity for someone who enjoys…
Added 7 hours ago
B
Senior Network Engineer
Brunel
Canada
- Full-time
The Engineering and Innovation (E&I) team at SB Energy provides technical insights and assists decision-making across all life cycle phases of renewable projects, from development,…
Added 10 hours ago
O
Senior AI Developer
OSEDEA
Montreal, QC
- Full-time
As a Senior AI Developer, you build production-grade AI features and systems for enterprise clients. You bring disciplined software development practices, strong applied AI skills, and the…
Added 10 hours ago
O
Senior Software Developer, DevOps & Infrastructure
OSEDEA
Montreal, QC
- Full-time
As a Senior Software Developer with strong Cloud, DevOps, and infrastructure experience, you design, build, and deliver robust software solutions, architectures, and infrastructure for our…
Added 11 hours ago
JH
Operations Manager
JMC HR Consulting
Saint John, NB
- Full-time
This is a senior leadership opportunity for someone who has managed workflow in a technical, project-based business and enjoys turning complex workloads into practical plans. Technical…
Added 11 hours ago
PC
Senior Occupational Health and Safety Project Manager
Pinchin Canada
Richmond, BC
- Full-time
This is a senior leadership role for an experienced OHS professional who wants more than just managing projects. At Pinchin, you’ll have the opportunity to lead a team, influence how we…
Added 12 hours ago
OC
Marketing And Business Development Coordinator
Options Consulting Solutions
Toronto, ON
- $68,000 to $73,000 CAD / year
- Full-time
…organization/team and put your writing, research, marketing and technical skills to work. This is a well rounded role and we are looking for an individual who is curious, thinks outside the…
Added 12 hours ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
We are looking to fill an opening for a Senior Product Manager to join Aviso's Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 12 hours ago
VC
Analyst/Administrative Assistant
Vancouver Coastal Health
Vancouver, BC
- $29.89 to $39.24 CAD / hour
- Full-time
Diploma in a related program plus three to four (3-4) years' recent, related experience in a complex health care environment with progressively more responsible secretarial and…
Added 12 hours ago
VC
Analyst/Administrative Assistant
Vancouver Coastal Health
North Vancouver, BC
- $29.89 to $39.24 CAD / hour
- Temporary
Diploma in a related program plus three to four (3-4) years' recent, related experience in a complex health care environment with progressively more responsible secretarial and…
Added 14 hours ago
CC
Senior Business Analyst- RQ11753 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Experience coordinating deliverables across business and technical teams.
Added 16 hours ago
IR
Tax Director
Imagine Recruitment & Advisory
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $180,000 CAD / year
- Full-time
Provide both technical and project management leadership to team members for Domestic Tax projects or assignments, and ensure quality control standards are in place.

Scotiabank

Senior Manager, VOC Transformation Delivery

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 6-8+ years of experience in transformation, customer experience (CX), insights, research, business strategy, program delivery, or related disciplines
Posting language: English
Posted: Oct 6, 2026

Original job description

Requisition ID: 275556

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Manager, VoC Transformation Delivery is responsible for leading strategic initiatives that enhance how the Bank captures, understands, and acts on client feedback. The role acts as the business lead for assigned workstreams, bringing together cross-functional teams to plan, coordinate, and execute work from concept through implementation.

Is this role right for you? In this role you will:

Lead the delivery of strategic modernization, client listening, and transformation initiatives from planning through implementation.
Define work plans, milestones, dependencies, risks, and business deliverables required to achieve program objectives.
Drive execution across multiple stakeholders, ensuring work remains on track and barriers to delivery are addressed proactively.
Coordinate activities across business, technology, operations, vendor, and support teams.
Lead initiatives that enhance the Voice of the Client program, including listening capabilities, feedback collection processes, governance, reporting, and insights activation.
Facilitate working sessions, workshops, and decision-making forums to advance initiatives and resolve issues.
Build strong partnerships across business and technology teams to drive alignment, progress, and delivery outcomes.
Partner with business leaders across markets, segments, and functions to align enterprise client listening priorities and support adoption of leading practices.
Partner closely with Technology Project Managers to ensure integrated delivery across business and technology workstreams.
Identify interdependencies across workstreams and coordinate activities to mitigate risk and support successful delivery.
Ensure business needs, operational readiness, and stakeholder requirements are incorporated into solution design and implementation.
Support the implementation and ongoing evolution of Voice of the Client capabilities, ensuring platforms and processes enable meaningful business and client outcomes.
Provide clear visibility into progress, issues, dependencies, risks, and key milestones.
Escalate risks and challenges proactively while recommending solutions and mitigation strategies.
Support business readiness activities required for successful implementation and adoption.
Drive stakeholder engagement, communications, training, and change adoption activities as required.

Success Profile

The successful candidate is a highly organized, results-oriented leader who excels at bringing people together to solve problems and drive execution. They thrive in complex environments, can connect strategy to delivery, and ensure stakeholders remain aligned and accountable as initiatives move forward.

Skills

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

6-8+ years of experience in transformation, customer experience (CX), insights, research, business strategy, program delivery, or related disciplines
Experience supporting or leading Voice of the Client (VoC), client listening, customer feedback, insights, or experience management initiatives is considered an asset
Strong communication, stakeholder management, facilitation, and organizational skills, with the ability to balance strategic thinking and attention to detail
Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and drive results in complex, matrixed environments
English required; Spanish considered an asset

Working Conditions

This role operates in a hybrid work environment and requires presence in the office 3-4 days per week

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Lead strategic Voice of the Client, client listening, and transformation initiatives from planning through implementation, coordinating business, technology, operations, vendor, and support teams. Manage work plans, dependencies, risks, stakeholder alignment, business readiness, communications, and adoption while ensuring solutions support meaningful business and client outcomes.

Requirements

Requires 6–8+ years of experience in transformation, customer experience, insights, research, business strategy, program delivery, or a related discipline; experience with Voice of the Client or customer feedback initiatives is an asset. Candidates should demonstrate strong communication, facilitation, organization, stakeholder management, and cross-functional leadership skills; English is required and Spanish is an asset.

Skills

Transformation Delivery
Voice Of The Client
Client Listening
Customer Experience
Program Delivery
Stakeholder Management
Cross-Functional Leadership
Facilitation
Business Strategy
Risk Management
Change Adoption
Business Readiness
Insights Activation
Governance
Communication
Organizational Skills

Visa sponsorship

Not detected in the job text

Keywords

Voice Of The Client
Client Listening
Customer Feedback
Customer Experience
Transformation
Program Delivery
Strategic Modernization
Work Plans
Milestones
Dependencies
Risk Management
Stakeholder Management
Cross-Functional Teams
Business And Technology Workstreams
Vendor Coordination
Governance
Reporting
Insights Activation
Solution Design
Operational Readiness
Business Readiness
Change Adoption
Stakeholder Engagement
Communications
Training
Facilitation
Workshops
Matrixed Environments
English
Spanish

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