Jobs in Canada

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Added 13 mins ago
B
Senior Associate
BMO
Toronto, ON · FCP
- Full-time
Provides document management services and processes including (but not limited to) filing, safe custody, sending/retrieval, imaging/digitizing, maintenance, archival and destruction of…
Added 13 mins ago
A
Human Resources Manager
Agropur
Don Mills
- Full-time
RegularThe Human Capital Manager acts as a trusted advisor and influencer to site managers in Alberta and Manitoba (Edmonton Milk, Edmonton Ice Cream, and Winnipeg). The incumbent provides…
Added 13 mins ago
H
Nurse B - Clinical Nurse Educator
HealthCareersInSask.ca
Herbert, SK
- Full-time
…care. Under the direction of the Primary Health Care (PHC) Manager, the PDE integrates knowledge and skills reflective of models of care and adult learning principles to provide education,…
Added 13 mins ago
W
Civil Engineering Inspector
WSP
Thornhill, ON
- Full-time
…available. Reporting to the Construction Audit and Inspection Manager, you will help ensure civil utility infrastructure is constructed safely, accurately, and in accordance with design,…
Added 13 mins ago
O
Senior Manager, Finance
Opendoor
Toronto, ON
- $137,600 to $172,000 CAD / year
Opendoor is looking for a Senior Manager of Finance to serve as the primary business partner to Operations, Sales, and Pricing. Working closely with the Chief Operating Officer, Chief…
Added 28 mins ago
A|
Imaging Specialist (5-month contract)
Access | Information Management
Calgary, AB
- Full-time
Must possess basic PC computer skills
Added 28 mins ago
KG
Operations Supervisor
Kenco Group
London, ON
- Full-time
Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
Added 28 mins ago
Senior Technical Support Analyst II , GTB - Scarborough
Scotiabank
Toronto, ON · Scarborough, ON
…independent judgment and initiative in developing recommendations for management review. They are responsible for tracking objectives and ensuring key deliverables and deadlines are met,…
Added 28 mins ago
Outreach Worker
Lookout Housing and Health Society
Campbell River, BC
Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
Added 28 mins ago
Postmaster - Corporate Provided Premises (Grade Office)
Canada Post - Postes Canada
Kugluktuk, NU
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 28 mins ago
Senior NDE Inspector - Eddy Current
BWXT
Kitchener, ON
Escalate personnel performance or conduct concerns to the appropriate manager.
Added 28 mins ago
Junior Structural Drafter
Mott MacDonald
Calgary, AB
Time management skills and adaptation to change
Added 28 mins ago
Investigations Manager
Government of Alberta
AB
Classification: Management Manager Zone 2 (M41Z2)
Added 28 mins ago
Y
Digital UAT, Menu & Pricing Coordinator
Yum!
Vaughan, ON
- Full-time
This role must have…
Added 28 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Toronto, ON
- Full-time
…approach. The Housing Support Worker reports to the Housing Support Manager and works collaboratively with a multi-disciplinary team with staff from the Property Services and Finance…
Added 28 mins ago
Health Promoter (Program Officer Admin C) - Health Promotion & Prev - Mental Health & Addictions
Nova Scotia Health and IWK Health
Kentville, NS
…Wellness Supports Portfolio, and reporting to the Provincial Manager - Health Promotion, the Health Promoter is responsible for the development, implementation and evaluation of health…
Added 43 mins ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 43 mins ago
OC
Building Systems Officer (Fire Life Safety Systems)
Ottawa Community Housing Corporation (OCH)
Ottawa, ON · Greater Ottawa Metropolitan Area
- $45.97 to $53.01 CAD / hour
- Full-time
Prepares contemplated change orders, letters of default as well as letter of unsatisfactory performance for consideration by Manager, Asset Management Operations
Added 43 mins ago
AC
Lead Electrical Field Specialist
Accenture Construct
Toronto, ON
- Full-time
You didn't get into this to manage one piece of a project. You got into it to change how the world gets built.
Added 43 mins ago
KH
Manager, Data Operating Model Program
Kids Help Phone
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Full-Time, Permanent, Hybrid working 2-3 days per week
Added 43 mins ago
CS
Senior Project Manager - Cyber Security
CQ Search Group Ltd.
Ottawa, ON
- $120 to $130 CAD / hour
- Contract
management, decision tracking, and change control
Added 43 mins ago
MD
Enterprise Communications and Marketing Director - Communications Manager 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 43 mins ago
H
Project Manager
HDR
Calgary, AB
- Full-time
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not…
Added 43 mins ago
ML
Operational Technology Manager
Maple Leaf Foods Inc.
Burlington, ON
- $96,000 to $141,000 CAD / year
- Full-time
The Operational Technology Manager will be the enterprise subject matter expert for SCADA standards, development, deployment and lifecycle management. The incumbent will lead scalable,…
Added 43 mins ago
UH
Senior Project & Business Process Analyst - Digital PMO
University Health Network
Toronto, ON
- Contract
The Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system. We apply best…

Scotiabank

Senior Technical Support Analyst II , GTB - Scarborough

Toronto, ON, Canada
Scarborough, ON, M1L 4S2, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 25, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Requisition ID: 278066

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contribute to the overall success of the Client Services & Solutions Help Desk by conducting data analysis for 2nd/3rd level support escalations originating from the Help Desk via Service Now Ticket to identify systemic problems and possible solutions.

Increase customer satisfaction by identifying emerging trends that hinder first call resolution. Ensure all activities conducted follow governing regulations, internal policies, and procedures.

What You'll Do

Escalating to 2nd /3rd level support via Service Now Tickets to obtain timely resolution on complex cases related to Problem-Logs (P-Logs), product defects or other systemic issues.
Tracking SN Tickets, complete daily review/follow-ups to expedite resolution.
Reviewing SN Tickets logged by team members for accuracy and completeness.
Conducting regular review of SN Tickets to identify systemic problems, trends, and short term/long term solutions.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with internal partners – i.e.: Product Managers, GTB Application Support, Channels, Help Desk Managers - to effect resolution of problems that are within the jurisdiction of these areas.
Contributing to the department’s mandate of continuous improvement focus to quality customer and staff service through identification of product enhancements, especially solutions that can be implemented immediately, including cost-effective changes.

Support the Management Team By:

Coaching helpdesk members on product and customer service issues.
Provide viable solutions and in addition substantiate overall customer and business impact in preparation for leveraging recommended change(s), to enhance customer service provided by CS&S.
Identify potential additions and/or improvements to knowledge base to increase productivity.
Participate periodic reviews of logged cases and provide input to increase data quality.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

What You'll Bring:

Highly developed analytical skills.
Effective time management skills.
Excellent verbal and written communication skills.
Well-developed interpersonal skills and demonstrate initiative.
Excellent judgment and ability to evaluate statistical and multiple sources of data.
Must be able to assess the impact of a wide range of problem trends evident in SN Tickets
Meeting imposed deadlines and performing a wide range of tasks completed with the highest quality.
Confidence to articulate recommendations to Product Managers or Management Team

Working Conditions:

Work in a standard office-based environment.
This role operates in a sedentary, professional office environment within a hybrid work model.
The incumbent works with a high degree of autonomy, exercising independent judgment and initiative in developing recommendations for management review. They are responsible for tracking objectives and ensuring key deliverables and deadlines are met, while escalating exceptions, risks, or issues to the Management Team or Senior Manager as appropriate.

Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#GTB

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The analyst will conduct data analysis on 2nd and 3rd level support escalations to identify systemic issues and implement effective solutions. They will also collaborate with internal partners and provide coaching to helpdesk staff to improve overall service quality and operational efficiency.

Requirements

Candidates must possess highly developed analytical skills and the ability to evaluate complex data sets to identify trends. Excellent communication and interpersonal skills are required to effectively articulate recommendations to management and product teams.

Skills

Data analysis
Technical support
Service now
Problem solving
Analytical skills
Time management
Verbal communication
Written communication
Interpersonal skills
Statistical evaluation
Coaching
Risk management
Customer service
Process improvement
Stakeholder management

Benefits

Flexible benefit programs
Holistic well-being support

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Global Transaction Banking
Service Now
Data Analysis
Problem Logs
Systemic Issues
Operational Efficiency
Risk Management
Compliance
AML
ATF
Sanctions
Product Management
Customer Service
Continuous Improvement
Knowledge Base
Reporting
Stakeholder Liaison
Financial Services
Banking

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Work requirements

Jobs in Canada