Jobs in Canada

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Added 3 mins ago
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Practice Manager - Green Plaza Dental
dentalcorp
Calgary, AB · Green Plaza Dental
- Full-time
Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management
Added 3 mins ago
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Senior Associate
BMO
Toronto, ON · FCP
- Full-time
OTC Expediter responsible for overseeing daily OTC Cage operations, ensuring all processes, controls, and procedural requirements are consistently followed. Coordinates with business…
Added 3 mins ago
A
Manager, Valuations
Allied
Toronto, ON
- Full-time
…process leadership, and strong stakeholder collaboration. As Manager, Valuations will play a key role in the internal valuation of the Company’s investment property portfolio. Reporting to…
Added 3 mins ago
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Senior Valuation Accountant
Allied
Toronto, ON
- Full-time
Support the internal valuation of the Company’s investment property portfolio. Reporting to the Manager, Valuations, the role will prepare property-level valuations, maintain valuation…
Added 3 mins ago
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Senior Manager, Finance
Opendoor
Toronto, ON
- $137,600 to $172,000 CAD / year
Opendoor is looking for a Senior Manager of Finance to serve as the primary business partner to Operations, Sales, and Pricing. Working closely with the Chief Operating Officer, Chief…
Added 3 mins ago
M
Dual Senior Manager-Revenue Management
Marriott
Calgary, AB
- Full-time
2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the…
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Assistant Rooms Operations Manager
Marriott
Kelowna, BC
- Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry,…
Added 18 mins ago
LI
Solutions Architect
LanceSoft, Inc.
Toronto, ON
- Contract
…and deploy MAS Manage and other modules to support core EAM business capabilities including asset lifecycle management, work management, preventive maintenance, inventory, procurement, and…
Added 18 mins ago
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Material Handler (3 Month Contract)
Precision Record Pressing
Burlington, ON
- Contract
Candidates must reside in Canada and be legally authorized to work in Canada without sponsorship now or in the future · Must have strong attention to detail
Added 18 mins ago
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Territory Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Territory Manager drives sustainable sales growth, profitability, and account development within the assigned territory by promoting and selling the Company's products and services to…
Added 18 mins ago
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Imaging Specialist (5-month contract)
Access | Information Management
Calgary, AB
- Full-time
Must possess basic PC computer skills
Added 18 mins ago
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Warehouse Supervisor
Gentek Building Products - Canada
Nanaimo, BC
- $72,000 to $82,000 CAD / year
- Full-time
Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Added 18 mins ago
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Operations Supervisor
Kenco Group
London, ON
- Full-time
The Operations Supervisor is responsible for directing the work of associates in the warehouse/distribution environment. This position is responsible for the safety and quality of work for…
Added 18 mins ago
FB
Regional Sales Director
Fairstone Bank
Montreal, QC
- Full-time
…solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy…
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EVONIK Boiler Operator
Evonik
Morrisburg, ON
- Full-time
…a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything.…
Added 18 mins ago
Spécialiste S&OP
Labatt Breweries of Canada
Montreal, QC
…des initiatives d’amélioration continue dans l’ensemble des opérations…
Added 18 mins ago
Senior Technical Support Analyst II , GTB - Scarborough
Scotiabank
Toronto, ON · Scarborough, ON
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of…
Added 18 mins ago
Manager, Non-Financial Risk Testing
Scotiabank
Toronto, ON · Mississauga, ON
The Manager, Non-Financial Risk Testing plays a key role in providing assurance on the design and operating effectiveness of business controls across Strategy and Operations business units.
Added 18 mins ago
Postmaster - Corporate Provided Premises (Grade Office)
Canada Post - Postes Canada
Kugluktuk, NU
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 18 mins ago
Investigations Manager
Government of Alberta
AB
Classification: Management Manager Zone 2 (M41Z2)
Added 18 mins ago
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Digital UAT, Menu & Pricing Coordinator
Yum!
Vaughan, ON
- Full-time
This role must have…
Added 18 mins ago
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Operations Consultant - Part Time
Sephora
Toronto, ON · Etobicoke, ON
- $19.2 to $22.6 CAD / hour
- Part-time
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 33 mins ago
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Regional Technical Sales Manager – BC Territory
LEADING EDGE SALES
Calgary, AB
- Full-time
…territory. In this role, you will be responsible for driving business development, delivering consultative technical sales, and managing customer relationships across…
Added 33 mins ago
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Operations Research Developer
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Optimization Solutions Implementation, the incumbent contributes to the design, development, implementation, and maintenance of optimization solutions…
Added 33 mins ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays

Scotiabank

Senior Technical Support Analyst II , GTB - Scarborough

Toronto, ON, Canada
Scarborough, ON, M1L 4S2, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 25, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Requisition ID: 278066

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contribute to the overall success of the Client Services & Solutions Help Desk by conducting data analysis for 2nd/3rd level support escalations originating from the Help Desk via Service Now Ticket to identify systemic problems and possible solutions.

Increase customer satisfaction by identifying emerging trends that hinder first call resolution. Ensure all activities conducted follow governing regulations, internal policies, and procedures.

What You'll Do

Escalating to 2nd /3rd level support via Service Now Tickets to obtain timely resolution on complex cases related to Problem-Logs (P-Logs), product defects or other systemic issues.
Tracking SN Tickets, complete daily review/follow-ups to expedite resolution.
Reviewing SN Tickets logged by team members for accuracy and completeness.
Conducting regular review of SN Tickets to identify systemic problems, trends, and short term/long term solutions.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with internal partners – i.e.: Product Managers, GTB Application Support, Channels, Help Desk Managers - to effect resolution of problems that are within the jurisdiction of these areas.
Contributing to the department’s mandate of continuous improvement focus to quality customer and staff service through identification of product enhancements, especially solutions that can be implemented immediately, including cost-effective changes.

Support the Management Team By:

Coaching helpdesk members on product and customer service issues.
Provide viable solutions and in addition substantiate overall customer and business impact in preparation for leveraging recommended change(s), to enhance customer service provided by CS&S.
Identify potential additions and/or improvements to knowledge base to increase productivity.
Participate periodic reviews of logged cases and provide input to increase data quality.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

What You'll Bring:

Highly developed analytical skills.
Effective time management skills.
Excellent verbal and written communication skills.
Well-developed interpersonal skills and demonstrate initiative.
Excellent judgment and ability to evaluate statistical and multiple sources of data.
Must be able to assess the impact of a wide range of problem trends evident in SN Tickets
Meeting imposed deadlines and performing a wide range of tasks completed with the highest quality.
Confidence to articulate recommendations to Product Managers or Management Team

Working Conditions:

Work in a standard office-based environment.
This role operates in a sedentary, professional office environment within a hybrid work model.
The incumbent works with a high degree of autonomy, exercising independent judgment and initiative in developing recommendations for management review. They are responsible for tracking objectives and ensuring key deliverables and deadlines are met, while escalating exceptions, risks, or issues to the Management Team or Senior Manager as appropriate.

Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#GTB

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The analyst will conduct data analysis on 2nd and 3rd level support escalations to identify systemic issues and implement effective solutions. They will also collaborate with internal partners and provide coaching to helpdesk staff to improve overall service quality and operational efficiency.

Requirements

Candidates must possess highly developed analytical skills and the ability to evaluate complex data sets to identify trends. Excellent communication and interpersonal skills are required to effectively articulate recommendations to management and product teams.

Skills

Data analysis
Technical support
Service now
Problem solving
Analytical skills
Time management
Verbal communication
Written communication
Interpersonal skills
Statistical evaluation
Coaching
Risk management
Customer service
Process improvement
Stakeholder management

Benefits

Flexible benefit programs
Holistic well-being support

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Global Transaction Banking
Service Now
Data Analysis
Problem Logs
Systemic Issues
Operational Efficiency
Risk Management
Compliance
AML
ATF
Sanctions
Product Management
Customer Service
Continuous Improvement
Knowledge Base
Reporting
Stakeholder Liaison
Financial Services
Banking

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Work requirements

Jobs in Canada