Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 9 mins ago
UW
Senior Manager, IT Projects
United Way Greater Toronto
Toronto, ON
- Full-time
United Way Greater Toronto is currently seeking a Senior Manager, IT Projects to join our team.
Added 9 mins ago
QF
QA & Automation Engineer
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
Work-life balance in a hybrid environment with at least 3 days in office
Added 9 mins ago
S
Senior Delivery Manager
Synechron
Mississauga, ON
- $140,000 to $170,000 CAD / year
- Full-time
Senior Delivery Manager – Banking & Financial Services
Added 9 mins ago
M
Account Executive
MiQ
Montreal, QC
- Full-time
Assisting the Account Manager with insight planning - Considering client objectives, client challenges, vertical specific insights & macro factors
Added 9 mins ago
EM
Management Trainee
Enterprise Mobility
Guelph, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 9 mins ago
EM
Management Trainee
Enterprise Mobility
London, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 9 mins ago
EM
Management Trainee
Enterprise Mobility
Cambridge, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 9 mins ago
EM
Management Trainee
Enterprise Mobility
Woodstock, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 23 mins ago
AG
Senior Media Planner
Adelphi Group
Toronto, ON
- Full-time
Responsible for accurate and timely client finance reports and budget control reports (BCRs).
Added 38 mins ago
C
Expert Program and Project Management
CN
Quebec, QC
- Full-time
…with Delivery Managers and cross-functional teams, the project manager maintains tight control over project scope, schedules, budgets, and risk mitigation plans. Rather than simply…
Added 38 mins ago
TG
IT Support Intern
TMX Group
Toronto, ON
- $20 to $25 CAD / hour
- Full-time
Job Location: Fully on-site (5 days in office) - based in Toronto, ON · Must Have(s)
Added 38 mins ago
S
Manager, Advisor Excellence, Business Banking - Toronto
Scotiabank
Toronto, ON
- Full-time
Position: Manager, Advisor Excellence / Business Banking Business Banking / Canadian Banking
Added 38 mins ago
A
Finance Manager
Altis
Vancouver, BC · Greater Vancouver, BC
- $110,000 to $135,000 CAD / year
- Contract
Are you a finance professional who thrives on solving complex accounting challenges and collaborating with teams around the world? This is an exciting opportunity to join a leading global…
Added 38 mins ago
C
General Manager, Production
Clutch
Halifax, NS
- Full-time
…Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, British Columbia, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of…
Added 38 mins ago
IS
Release Manager
Iris Software Inc.
Toronto, ON
- Contract
Location & Presence: Based in the Greater Toronto Area and able to commute onsite 3 days per week to the downtown Toronto office
Added 39 mins ago
BC
Manager, Accounting
Bissell Centre
AB · Edmonton, AB
- Full-time
Currently, Bissell Centre is looking for a Manager of Accounting to join our dedicated Finance team as we journey with the Community towards an elimination of poverty. If you’re ready to…
Added 39 mins ago
BA
General Manager (Leduc)
Boyd Autobody & Glass
Leduc, AB
- Full-time
Valid driver’s license required
Added 39 mins ago
S
Payroll Services Specialist
Sanofi
Toronto, ON
- Full-time
Updating payroll manager with all suggested improvements and enhancements to drive payroll productivity and reduce payroll errors and off cycles.
Added 39 mins ago
Receptionist/Cashier- Chenchenstway- Burnaby
Fraser Health
Burnaby, BC
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the…
Added 39 mins ago
T
Personal Banking Associate Trainee
TD
Ottawa, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 39 mins ago
T
Customer Experience Associate
TD
Temiskaming Shores, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 39 mins ago
T
Personal Banking Associate Trainee
TD
Ottawa, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 39 mins ago
T
Personal Banker
TD
Ottawa, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 39 mins ago
SL
Business Development Partner
Sun Life
Toronto, ON
- Full-time
Must hold a valid Life Insurance Agent’s license in the province where this role is located · Must hold a valid Mutual Fund license or obtain it within the first 90 days
Added 39 mins ago
SL
Business Development Consultant
Sun Life
Toronto, ON
- Full-time
…supporting them in building and expanding a holistic financial services practice that includes life and health insurance and wealth products. You will contribute to the success of the…

Scotiabank

Senior Technical Support Analyst II , GTB - Scarborough

Toronto, ON, Canada
Scarborough, ON, M1L 4S2, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 25, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Requisition ID: 278066

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contribute to the overall success of the Client Services & Solutions Help Desk by conducting data analysis for 2nd/3rd level support escalations originating from the Help Desk via Service Now Ticket to identify systemic problems and possible solutions.

Increase customer satisfaction by identifying emerging trends that hinder first call resolution. Ensure all activities conducted follow governing regulations, internal policies, and procedures.

What You'll Do

Escalating to 2nd /3rd level support via Service Now Tickets to obtain timely resolution on complex cases related to Problem-Logs (P-Logs), product defects or other systemic issues.
Tracking SN Tickets, complete daily review/follow-ups to expedite resolution.
Reviewing SN Tickets logged by team members for accuracy and completeness.
Conducting regular review of SN Tickets to identify systemic problems, trends, and short term/long term solutions.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with internal partners – i.e.: Product Managers, GTB Application Support, Channels, Help Desk Managers - to effect resolution of problems that are within the jurisdiction of these areas.
Contributing to the department’s mandate of continuous improvement focus to quality customer and staff service through identification of product enhancements, especially solutions that can be implemented immediately, including cost-effective changes.

Support the Management Team By:

Coaching helpdesk members on product and customer service issues.
Provide viable solutions and in addition substantiate overall customer and business impact in preparation for leveraging recommended change(s), to enhance customer service provided by CS&S.
Identify potential additions and/or improvements to knowledge base to increase productivity.
Participate periodic reviews of logged cases and provide input to increase data quality.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

What You'll Bring:

Highly developed analytical skills.
Effective time management skills.
Excellent verbal and written communication skills.
Well-developed interpersonal skills and demonstrate initiative.
Excellent judgment and ability to evaluate statistical and multiple sources of data.
Must be able to assess the impact of a wide range of problem trends evident in SN Tickets
Meeting imposed deadlines and performing a wide range of tasks completed with the highest quality.
Confidence to articulate recommendations to Product Managers or Management Team

Working Conditions:

Work in a standard office-based environment.
This role operates in a sedentary, professional office environment within a hybrid work model.
The incumbent works with a high degree of autonomy, exercising independent judgment and initiative in developing recommendations for management review. They are responsible for tracking objectives and ensuring key deliverables and deadlines are met, while escalating exceptions, risks, or issues to the Management Team or Senior Manager as appropriate.

Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#GTB

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The analyst will conduct data analysis on 2nd and 3rd level support escalations to identify systemic issues and implement effective solutions. They will also collaborate with internal partners and provide coaching to helpdesk staff to improve overall service quality and operational efficiency.

Requirements

Candidates must possess highly developed analytical skills and the ability to evaluate complex data sets to identify trends. Excellent communication and interpersonal skills are required to effectively articulate recommendations to management and product teams.

Skills

Data analysis
Technical support
Service now
Problem solving
Analytical skills
Time management
Verbal communication
Written communication
Interpersonal skills
Statistical evaluation
Coaching
Risk management
Customer service
Process improvement
Stakeholder management

Benefits

Flexible benefit programs
Holistic well-being support

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Global Transaction Banking
Service Now
Data Analysis
Problem Logs
Systemic Issues
Operational Efficiency
Risk Management
Compliance
AML
ATF
Sanctions
Product Management
Customer Service
Continuous Improvement
Knowledge Base
Reporting
Stakeholder Liaison
Financial Services
Banking

Report this job

Work requirements

Jobs in Canada