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Added 7 mins ago
C&
Senior Development Manager, Project & Development Services
Cushman & Wakefield
Toronto, ON
- Full-time
The Senior Development Manager will provide daily management of all project activities from team organization, planning, public approvals, design, construction, commissioning and occupancy.…
Added 7 mins ago
D
Practice Manager - Green Plaza Dental
dentalcorp
Calgary, AB · Green Plaza Dental
- Full-time
We offer a comprehensive range of dental services, including preventive, restorative, cosmetic dentistry, implants, oral surgery, and Invisalign. We're also proud to serve our diverse…
Added 7 mins ago
CI
Senior Property Manager
Colliers International
Toronto, ON
- Full-time
As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.
Added 7 mins ago
A
Human Resources Manager
Agropur
Don Mills
- Full-time
RegularThe Human Capital Manager acts as a trusted advisor and influencer to site managers in Alberta and Manitoba (Edmonton Milk, Edmonton Ice Cream, and Winnipeg). The incumbent provides…
Added 7 mins ago
A
Dietary Aide - AgeCare London
AgeCare
London, ON · AgeCare London
- Part-time
Must have or be enrolled in Food Service Worker Training Program
Added 7 mins ago
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Nurse B - Clinical Nurse Educator
HealthCareersInSask.ca
Herbert, SK
- Full-time
…responsibilities for particular rural facilities and community-based services within a specific geographic area. The PDE works collaboratively with leaders and educators to provide…
Added 7 mins ago
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Civil Engineering Inspector
WSP
Thornhill, ON
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 7 mins ago
M
Assistant Rooms Operations Manager
Marriott
Kelowna, BC
- Full-time
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Added 22 mins ago
BD
Manager, Financial Reporting
Black Diamond Group
Calgary, AB
- Full-time
We are seeking a detail-oriented and strategic Manager, Financial Reporting to join our Corporate Finance team in Calgary. Reporting to the Corporate Controller, this role plays a critical…
Added 22 mins ago
TS
Territory Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Territory Manager drives sustainable sales growth, profitability, and account development within the assigned territory by promoting and selling the Company's products and services to…
Added 22 mins ago
MC
Buyer
MatchBox Consulting Group
Surrey, BC
- $61,750 to $78,000 CAD / year
- Contract
Schedule: Ideally 5 days per week in office, with approximately 5-10% local travel to company sites
Added 22 mins ago
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Nurse A - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Job Description: The Registered Nurse A is responsible to The Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 22 mins ago
FB
Regional Sales Director
Fairstone Bank
Montreal, QC
- Full-time
…lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by…
Added 22 mins ago
Scale & Admin Support - SW Aggregates
Amrize
London, ON
…delivery. Their second objective is providing the customer with a professional level of service by upholding Amrize Brand appearance and courteous communication. In addition to these…
Added 22 mins ago
Manager, Planning & Estimating, Pacific Link
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Manager, Planning & Estimating, Pacific Link. In this position, you will…
Added 22 mins ago
Senior Technical Support Analyst II , GTB - Scarborough
Scotiabank
Toronto, ON · Scarborough, ON
Contribute to the overall success of the Client Services & Solutions Help Desk by conducting data analysis for 2nd/3rd level support escalations originating from the Help Desk via Service…
Added 22 mins ago
Manager, Non-Financial Risk Testing
Scotiabank
Toronto, ON · Mississauga, ON
The Manager, Non-Financial Risk Testing plays a key role in providing assurance on the design and operating effectiveness of business controls across Strategy and Operations business units.
Added 22 mins ago
Senior NDE Inspector - Eddy Current
BWXT
Kitchener, ON
…fosters growth and collaboration. Whether you’re an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and…
Added 22 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Housing Support Worker works alongside tenants and participants and is responsible for providing services to improve tenant mental health, housing stability, unit conditions and for…
Added 22 mins ago
Clinical Interventionist, Provincial Preschool Autism Services (Western Zone, Bridgewater)
Nova Scotia Health and IWK Health
Bridgewater, NS
Reporting to the Clinical Manager, Provincial Preschool Autism Services, the PPAS Clinical Interventionist is part of an interprofessional team with a provincial service delivery mandate.…
Added 37 mins ago
LH
Occupational Therapist
Lifemark Health Group
Calgary, AB
- Full-time
…years of service excellence across community rehabilitation services, workplace health and wellness, and independent medical assessment services. With clinics across the country, we are one…
Added 37 mins ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 37 mins ago
AI
Database Administrator – Oracle, SQL Server, AWS RDS
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Work Model: Hybrid (2 days per week in-person at Toronto Canada office preferred) · Candidates must have 10+ years of experience in enterprise database administration, specifically with Oracle and Microsoft SQL Server
Added 37 mins ago
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Executive Assistant and Administration Manager
Hays
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Our client is a well-established professional services organization seeking an experienced Executive Assistant & Administration Manager to support senior leadership while overseeing…
Added 37 mins ago
RB
Project Manager - Transportation
Recruitment By Design
Toronto, ON · Greater Toronto Area, Canada
- $95,000 to $145,000 CAD / year
- Full-time
Must possess a valid driver’s license and have access to a vehicle with valid registration and insurance

Scotiabank

Senior Technical Support Analyst II , GTB - Scarborough

Toronto, ON, Canada
Scarborough, ON, M1L 4S2, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 25, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Requisition ID: 278066

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contribute to the overall success of the Client Services & Solutions Help Desk by conducting data analysis for 2nd/3rd level support escalations originating from the Help Desk via Service Now Ticket to identify systemic problems and possible solutions.

Increase customer satisfaction by identifying emerging trends that hinder first call resolution. Ensure all activities conducted follow governing regulations, internal policies, and procedures.

What You'll Do

Escalating to 2nd /3rd level support via Service Now Tickets to obtain timely resolution on complex cases related to Problem-Logs (P-Logs), product defects or other systemic issues.
Tracking SN Tickets, complete daily review/follow-ups to expedite resolution.
Reviewing SN Tickets logged by team members for accuracy and completeness.
Conducting regular review of SN Tickets to identify systemic problems, trends, and short term/long term solutions.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with internal partners – i.e.: Product Managers, GTB Application Support, Channels, Help Desk Managers - to effect resolution of problems that are within the jurisdiction of these areas.
Contributing to the department’s mandate of continuous improvement focus to quality customer and staff service through identification of product enhancements, especially solutions that can be implemented immediately, including cost-effective changes.

Support the Management Team By:

Coaching helpdesk members on product and customer service issues.
Provide viable solutions and in addition substantiate overall customer and business impact in preparation for leveraging recommended change(s), to enhance customer service provided by CS&S.
Identify potential additions and/or improvements to knowledge base to increase productivity.
Participate periodic reviews of logged cases and provide input to increase data quality.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

What You'll Bring:

Highly developed analytical skills.
Effective time management skills.
Excellent verbal and written communication skills.
Well-developed interpersonal skills and demonstrate initiative.
Excellent judgment and ability to evaluate statistical and multiple sources of data.
Must be able to assess the impact of a wide range of problem trends evident in SN Tickets
Meeting imposed deadlines and performing a wide range of tasks completed with the highest quality.
Confidence to articulate recommendations to Product Managers or Management Team

Working Conditions:

Work in a standard office-based environment.
This role operates in a sedentary, professional office environment within a hybrid work model.
The incumbent works with a high degree of autonomy, exercising independent judgment and initiative in developing recommendations for management review. They are responsible for tracking objectives and ensuring key deliverables and deadlines are met, while escalating exceptions, risks, or issues to the Management Team or Senior Manager as appropriate.

Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#GTB

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The analyst will conduct data analysis on 2nd and 3rd level support escalations to identify systemic issues and implement effective solutions. They will also collaborate with internal partners and provide coaching to helpdesk staff to improve overall service quality and operational efficiency.

Requirements

Candidates must possess highly developed analytical skills and the ability to evaluate complex data sets to identify trends. Excellent communication and interpersonal skills are required to effectively articulate recommendations to management and product teams.

Skills

Data analysis
Technical support
Service now
Problem solving
Analytical skills
Time management
Verbal communication
Written communication
Interpersonal skills
Statistical evaluation
Coaching
Risk management
Customer service
Process improvement
Stakeholder management

Benefits

Flexible benefit programs
Holistic well-being support

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Global Transaction Banking
Service Now
Data Analysis
Problem Logs
Systemic Issues
Operational Efficiency
Risk Management
Compliance
AML
ATF
Sanctions
Product Management
Customer Service
Continuous Improvement
Knowledge Base
Reporting
Stakeholder Liaison
Financial Services
Banking

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Work requirements

Jobs in Canada