Jobs in Canada

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Senior Director, Procurement
Sienna Senior Living
Markham, ON
- Full-time
…number of programs and benefits that support team members’ financial, personal and professional…
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Senior Consultant, Consulting - Economics
MNP
Vancouver, BC
- Full-time
Make an impact with our Consulting – Economics team as a Senior Consultant. This diverse team of professionals understands the business needs of clients and develops innovative strategies…
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Senior Consultant, Microsoft Dynamics 365 Business Central – Municipal & Public Sector
MNP
Ottawa, ON · Toronto, ON · Burlington, ON
- Full-time
Make an impact with our Microsoft Dynamics 365 Business Central team as a Senior Consultant. You will work with municipalities, local governments, and public-sector organizations to…
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Senior Associate, Corporate Finance - Due Diligence
MNP
Toronto, ON
- Full-time
Make an impact with our Corporate Finance team as a Senior Associate. This diverse team of professionals maximizes our clients’ potential so they can seize opportunities as they emerge…
Added 15 mins ago
SG
Senior Developer
Societe Generale
Montreal, QC
- Full-time
…initiatives. Reporting to the Regional Head of MRC, you will be a senior contributor to the design, development, and modernization of XRM/MRC applications within the AMER region,…
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HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Present clear financial results and business insights to senior leadership
Added 15 mins ago
TB
Chief Operating Officer
The BMI Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Working closely with the Executive Office, the COO will translate strategic direction into measurable operational and financial results, strengthen organizational effectiveness, and support…
Added 15 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 15 mins ago
A
Sr. Business Analyst
Aplin
Edmonton, AB
- Full-time
Must be based in Edmonton, Alberta
Added 15 mins ago
T&
Director (Lead) - Corporate Occupier
Turner & Townsend
Toronto, ON
- Full-time
Serving as a senior leader within Turner & Townsend's Corporate Occupier Fit-Out team, contributing to the growth, performance, and strategic direction of the business.
Added 15 mins ago
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Senior Delivery Manager
Synechron
Mississauga, ON
- $140,000 to $170,000 CAD / year
- Full-time
Senior Delivery Manager – Banking & Financial Services
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Associate Account Executive P&C - Group Insurance
Co-operators
Mississauga, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 15 mins ago
L
Senior Financial Analyst – NA Ecommerce | Contract until July 2027
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
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Senior Property Accountant
Hays
Vaughan, ON
- $85,000 to $95,000 CAD / year
- Full-time
Senior Property Accountant - Vaughan, ON (Office Based Role)
Added 15 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 29 mins ago
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Director, Total Rewards
Cineplex
Toronto, ON
- Full-time
You will be a trusted advisor to senior leaders, influencing critical talent and compensation decisions while ensuring programs remain market-competitive, equitable, financially…
Added 29 mins ago
SL
Senior Accountant - Quality
Smythe LLP
Vancouver, BC
- Full-time
Smythe LLP is seeking a Senior Accountant to join our Assurance practice as an Internal Audit Quality Specialist. This is an ideal opportunity for someone with a strong public practice…
Added 29 mins ago
SD
Director, Central Assist Operations
Shoppers Drug Mart
Mississauga, ON
- Full-time
Reporting to the Senior Director of Customer Success and Innovation at CPS, the Director, Central Assist Operations is responsible for the strategic leadership, operational performance, and…
Added 44 mins ago
II
Consultant – Executive, Training Division
Indian Institutes of Public Health (IIPHs)
Delhi, ON
- Full-time
…initiative, is governed by an independent board comprising of senior government officials, eminent Indian and International academic and leaders, civil society representatives and corporate…
Added 44 mins ago
C
Expert Program and Project Management
CN
Quebec, QC
- Full-time
The role is responsible for the end-to-end planning, execution, and financial management of various IT projects. Working closely with Delivery Managers and cross-functional teams, the…
Added 44 mins ago
S
Senior Auditor (Contract)
Sobeys
Stellarton, NS
- Contract
…team! We currently have a 12-Month Contract opportunity for a Senior Internal Auditor to join our team. This role can be based out of our locations in Stellarton, NS; Mississauga, ON;…
Added 44 mins ago
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Senior FinOps Engineer / Cloud Cost Optimization Lead
Luxoft
Toronto, ON
- Contract
We are looking to engage an experienced Senior FinOps Engineer / Cloud Cost Optimization Lead to help us establish a sustainable cloud cost optimization practice within our Data Platforms…
Added 44 mins ago
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Financial Reporting Analyst - FP&A
Applicantz
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Looking for a Financial Analyst FP&A, who compiles and analyzes financial information for the organization. Develops integrated revenue and expense analyses, projections, reports, and…
Added 44 mins ago
BR
Senior Accounting Analyst
BJRC Recruiting
Brampton, ON
- Full-time
Our client is seeking a Senior Accounting Analyst to join its Finance & Accounting team. This newly created position will work closely with the Corporate Controller, supporting day-to-day…
Added 44 mins ago
D
Senior SDET / Quality Engineering Lead/Architect
Droisys
Brampton, ON
- Contract
We are seeking a Senior Software Development Engineer in Test (SDET) / Quality Engineering Architect to join our team. The ideal candidate will have strong experience in architecting…

Scotiabank

Senior Technical Support Analyst II , GTB - Scarborough

Toronto, ON, Canada
Scarborough, ON, M1L 4S2, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 25, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Requisition ID: 278066

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contribute to the overall success of the Client Services & Solutions Help Desk by conducting data analysis for 2nd/3rd level support escalations originating from the Help Desk via Service Now Ticket to identify systemic problems and possible solutions.

Increase customer satisfaction by identifying emerging trends that hinder first call resolution. Ensure all activities conducted follow governing regulations, internal policies, and procedures.

What You'll Do

Escalating to 2nd /3rd level support via Service Now Tickets to obtain timely resolution on complex cases related to Problem-Logs (P-Logs), product defects or other systemic issues.
Tracking SN Tickets, complete daily review/follow-ups to expedite resolution.
Reviewing SN Tickets logged by team members for accuracy and completeness.
Conducting regular review of SN Tickets to identify systemic problems, trends, and short term/long term solutions.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with internal partners – i.e.: Product Managers, GTB Application Support, Channels, Help Desk Managers - to effect resolution of problems that are within the jurisdiction of these areas.
Contributing to the department’s mandate of continuous improvement focus to quality customer and staff service through identification of product enhancements, especially solutions that can be implemented immediately, including cost-effective changes.

Support the Management Team By:

Coaching helpdesk members on product and customer service issues.
Provide viable solutions and in addition substantiate overall customer and business impact in preparation for leveraging recommended change(s), to enhance customer service provided by CS&S.
Identify potential additions and/or improvements to knowledge base to increase productivity.
Participate periodic reviews of logged cases and provide input to increase data quality.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

What You'll Bring:

Highly developed analytical skills.
Effective time management skills.
Excellent verbal and written communication skills.
Well-developed interpersonal skills and demonstrate initiative.
Excellent judgment and ability to evaluate statistical and multiple sources of data.
Must be able to assess the impact of a wide range of problem trends evident in SN Tickets
Meeting imposed deadlines and performing a wide range of tasks completed with the highest quality.
Confidence to articulate recommendations to Product Managers or Management Team

Working Conditions:

Work in a standard office-based environment.
This role operates in a sedentary, professional office environment within a hybrid work model.
The incumbent works with a high degree of autonomy, exercising independent judgment and initiative in developing recommendations for management review. They are responsible for tracking objectives and ensuring key deliverables and deadlines are met, while escalating exceptions, risks, or issues to the Management Team or Senior Manager as appropriate.

Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#GTB

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The analyst will conduct data analysis on 2nd and 3rd level support escalations to identify systemic issues and implement effective solutions. They will also collaborate with internal partners and provide coaching to helpdesk staff to improve overall service quality and operational efficiency.

Requirements

Candidates must possess highly developed analytical skills and the ability to evaluate complex data sets to identify trends. Excellent communication and interpersonal skills are required to effectively articulate recommendations to management and product teams.

Skills

Data analysis
Technical support
Service now
Problem solving
Analytical skills
Time management
Verbal communication
Written communication
Interpersonal skills
Statistical evaluation
Coaching
Risk management
Customer service
Process improvement
Stakeholder management

Benefits

Flexible benefit programs
Holistic well-being support

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Global Transaction Banking
Service Now
Data Analysis
Problem Logs
Systemic Issues
Operational Efficiency
Risk Management
Compliance
AML
ATF
Sanctions
Product Management
Customer Service
Continuous Improvement
Knowledge Base
Reporting
Stakeholder Liaison
Financial Services
Banking

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Work requirements

Jobs in Canada