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Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 7 hours ago
TW
Corporate Executive Assistant
Thrive Wealth Management
Regina, SK
- Full-time
…high-level, confidential administrative support to the Chief Finance Officer and Chief Strategy & Governance Officer. This role is a trusted partner position and requires an individual who…
Added 7 hours ago
TW
Vice President, Internal Audit
Thrive Wealth Management
Regina, SK
- Full-time
…Reporting to Conexus’ Board of Directors and Chief Executive Officer, the Vice President, Internal Audit is responsible for establishing, leading, and sustaining Conexus’ independent…
Added 7 hours ago
TW
Wealth Compliance Officer
Thrive Wealth Management
Regina, SK
- Full-time
We're looking for a collaborative and detail-oriented individual to come on board as our Wealth Compliance Officer at Thrive Wealth Management and Aviso Wealth, for a temporary term, up to…
Added 7 hours ago
CO
Human Resources Coordinator
County of Middlesex
London, ON
- Full-time
…training and coordinates follow-up communications to support compliance as…
Added 7 hours ago
M
Privacy Counsel and Data Protection Officer
Mecka.ai
Richmond Hill, ON
- $150,000 to $180,000 USD / year
- Full-time
In your capacity as Data Protection Officer, you will independently advise the company on its data protection obligations, monitor compliance, and act as the lead point of contact for data…
Added 13 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 13 hours ago
VS
security officer
Vadium Security Inc.
Salmon Arm, BC
- Full-time
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Kitimat, BC
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Maintain compliance with OH&S, Environmental, and Marine Security policies
Added 20 hours ago
LC
Architectural Building Technology (Sessional Faculty)
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Vancouver, BC
- Volunteer
Teach a minimum of one and a maximum of five sections* each term, as assigned by the Program Director of Architectural Building Technology and/or the Chief Academic Officer.
Added 1 day ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 day ago
S
DCN Process Engineer
SLB
Calgary, AB
- Full-time
Lead process risk assessments and implement mitigation strategies to ensure safety, quality, regulatory compliance, and process robustness.
Added 1 day ago
S
DCN Production Manager
SLB
Calgary, AB
- Full-time
Promote and maintain a strong Health, Safety, and Environment (HSE) culture by ensuring compliance with safety standards, risk mitigation practices, and reporting requirements.
Added 1 day ago
S
DCN Production Supervisor
SLB
Calgary, AB
- Full-time
Champion a strong safety culture by ensuring compliance with all HSE policies, procedures, and regulatory requirements.
Added 1 day ago
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Bus #68 Driver (#069-TR)
Pembina Trails School Division
Winnipeg, MB
- Part-time
Performance appraisal of these position responsibilities shall be conducted by the Transportation Officer based on the approved appraisal guidelines.
Added 1 day ago
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Executive Medical Director | Clinical Informatics
Interior Health Authority
Kelowna, BC
- Full-time
…the Clinical Operations EMD’s, Medical Affairs, Chief Nursing Officer (CNO) and the Health Technology (HT) team to engage with medical staff and translate clinician requirements into…
Added 1 day ago
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HSE Specialist II
Worley
Edmonton, AB
- Full-time
…work practices, and determining the best practice to achieve compliance with regulatory…
Added 1 day ago
M
Privacy Counsel and Data Protection Officer
Mecka
Remote, Canada
- $150,000 to $180,000 USD / year
- Full-time
- Remote
In your capacity as Data Protection Officer, you will independently advise the company on its data protection obligations, monitor compliance, and act as the lead point of contact for data…
Added 1 day ago
IG
Head of Operations
I'm green bio-based
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- Full-time
Oversee compliance with company policies, regulatory requirements, quality standards, and operational controls.
Added 1 day ago
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First Officer (SIC) Lear 75
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- Internship
…are currently seeking a highly skilled and experienced First Officer (SIC) to join our esteemed team. The Position As a First Officer (SIC), under the supervision of the PIC, you will be…
Added 1 day ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 day ago
CO
Instructor - Early Childhood Education (Excluded)
City of Vernon, BC
BC · British Columbia, Canada
- Temporary
Bylaw Compliance Officer (Part Time) - City of Vernon
Added 1 day ago
MD
Rehabilitation Policy Specialist/Compliance Services Officer Senior
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Saint-Paul, NB · St.-Paul, NB
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Job Class: Compliance Services Officer Senior
Added 1 day ago
AS
Chief AI Officer
Axial Search
Canada
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Chief AI Officer roles in Canada remain sparse but growing - we've tracked 9 executive-level AI strategy postings across the country over the last six months, concentrated in Ontario,…
Added 1 day ago
Dash First Officer
The Talent Team at Perimeter Aviation
Thompson, MB · Winnipeg, MB · Mississauga, ON · Timmins, ON
Reporting to the Assistant Chief Pilot, the 705 First Officer transports thousands of passengers each year. As a pilot, your number one priority is to conduct each flight safely, taking…

Scotiabank

Service Officer, Client Service

Montreal, QC, H3A 3J6, Canada

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Job details

Apply by: Nov 3, 2026
Experience: Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 276337

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas:
- Payments i.e. certified cheques, wires, bank drafts, foreign currency etc.
- Day to Day i.e., indexing, inquiries, investigations etc.

and thereby adhering to established Operating Performance Commitments (OPCs).

Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.
Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients, with the ability to:
- Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
- Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.
- Facilitate decision making processes by providing timely, meaningful and easily available data.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.
Perform other related duties as assigned.

Other information:

Operates independently to execute day-to-day operations within authorized limits
Reviews and processes high volumes of daily transactions originated by customers, management or a B/F system
Ensures customer identification is executed through Authentication processes
Acts as a dedicated point of contact for day-to-day service activities and provides service and support to our clients and partners as required.
Responds to client and partner inquiries, concerns, or complaints and presenting solutions or alternatives, escalates to supervisor as required

Business Units supported include, but are not limited to: Commercial Banking, Small Business, Corporate, Retail Banking, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable).
Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.
Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems in order to meet Bank regulations by participating in pilots and “test & learn” as required.
Participates in cross-training to broaden skillsets across different areas.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Working knowledge of Retail, Corporate and Commercial products, services and procedures
Proven customer service skills, as well as flexibility to adapt to changing environments.
Thorough knowledge of the Bank’s transactional services
Effective communication (written & verbal) and Organizational Skills
Working knowledge of Microsoft Office (Excel, Word, and Outlook)

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English and they will serve and English-speaking clientele.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Officer is responsible for processing high volumes of daily financial transactions and providing excellent customer service to clients and partners. They must ensure all activities comply with internal policies, regulatory requirements, and the bank's risk management framework.

Requirements

Candidates must have post-secondary education or at least one year of relevant experience in the financial services industry. Proficiency in Microsoft Office and strong communication skills are required, along with the ability to work in both English and French.

Skills

Customer service
Financial services
Communication
Organizational skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Transaction processing
Problem solving
Risk management
Regulatory compliance
Data analysis
Relationship management
Attention to detail
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Retail Banking
Commercial Banking
Corporate Banking
Payments
Cash Management
Operational Risk
Regulatory Compliance
AML
ATF
Transaction Processing
Customer Experience
Microsoft Office
Client Relations
Banking Regulations
Data Analysis
Service Inquiries
Risk Culture
Operational Efficiency
Stakeholder Management

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