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Added 5 mins ago
SI
Payroll & Benefits Administrator
Shannex Incorporated
Halifax, NS
- Full-time
Provides customer service support for payroll and benefits inboxes when required, including investigations and escalation to supervisor when needed
Added 5 mins ago
LH
Field Gutter Installer
Leaf Home
Burlington, ON
- Full-time
Provide excellent customer service experience while on job site
Added 5 mins ago
RS
Warehouse Lead Hand - Weekend Shift
Ryder System, Inc.
Cornwall, ON
- Full-time
Under the responsibility of the Logistics Supervisor, the Warehouse Team Leader assists in ensuring customer requirements are performed effectively and efficiently. The incumbent provides…
Added 5 mins ago
DC
Customer Service Representative/ Inside Sales Representative, Level 1
Daikin Comfort
Calgary, AB
- Full-time
Branch Manager / Supervisor, Customer Service
Added 5 mins ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Tsawwassen, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 mins ago
Deli Utility Clerk (Rocky Ridge)
Calgary Co-operative Association Limited
Calgary, AB
The Deli Utility Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to all Company policies, procedures and…
Added 5 mins ago
Gas Bar Clerk Cashier (Shawnessy)
Calgary Co-operative Association Limited
Calgary, AB
The Gas Bar Clerk Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures, and…
Added 5 mins ago
Deli Utility Clerk (Deer Valley)
Calgary Co-operative Association Limited
Calgary, AB
The Deli Utility Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to all Company policies, procedures and…
Added 5 mins ago
Customer Service Cashier (Macleod Trail)
Calgary Co-operative Association Limited
Calgary, AB
The Customer Service Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and…
Added 5 mins ago
FT Hotel Houseperson-GCT
Great Canadian Entertainment
Toronto, ON
Turn over any lost and found items to the Supervisor.
Added 5 mins ago
Housekeeping Room Attendant
Northland Properties
Winnipeg, MB
…really help to set us apart, and your commitment to friendly customer service brings our guests back time after time. On top of a competitive compensation package and flexible schedule,…
Added 5 mins ago
Housekeeping Room Attendant
Northland Properties
Prince George, BC
…really help to set us apart, and your commitment to friendly customer service brings our guests back time after time. On top of a competitive compensation package and flexible schedule,…
Added 5 mins ago
Supervisor, Shipping, AM
Sofina Foods Inc
Edmonton, AB
Reporting to the Plant Superintendent, the Shipping Supervisor is responsible for loading and unloading product into and from trucks, records maintenance (rotations, time keeping, and…
Added 5 mins ago
PC
Assistant Food & Beverage Manager, Chateau
Pursuit Collection
Jasper, AB · CAN - Chateau Jasper
- Full-time
1+ year of supervisor experience in a hotel or restaurant industry
Added 20 mins ago
DD
The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Hamilton, ON
- Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 20 mins ago
OV
Facility Operator | Full-Time | South Okanagan Events Centre
Oak View Group
Penticton, BC
- $23 to $29 CAD / hour
- Full-time
Monitors refrigeration mechanical equipment, accurately records readings, and reports any issues to the immediate supervisor
Added 20 mins ago
SC
Overnight Reno Associate - Staples Masonville
Staples Canada
London, ON
- $18.05 to $18.9 USD / hour
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 20 mins ago
OA
Parts Advisor - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
Added 20 mins ago
Supervisor, Claims - Large Loss
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the…
Added 20 mins ago
Public Health Nurse (Immunization Services)
Halton Region
Oakville, ON
Reporting to the Supervisor, Immunization Services, within the Community Health Services Division, the Public Health Nurse will be part of a team responsible for the delivery of…
Added 20 mins ago
Supervisor, Collection Operations (Waste Management)
Halton Region
ON
Reporting to the Manager, Collection Operations, the Supervisor, Collection Operations for leading the day-to-day delivery of solid waste collection operations programs and services. The…
Added 20 mins ago
WE
Food Runner-Busser
Woodbine Entertainment
Hamilton, ON · Milton, ON · Mohawk
- Part-time
Advise Supervisor of any occurrences which may compromise or be damaging to positive customer relations
Added 20 mins ago
GA
Sales Supervisor (FT), AX Outlet, McArthurGlen
Giorgio Armani
Richmond, BC
- Part-time
Sales Supervisor | Full-Time | Armani Exchange Outlet, McArthurGlen Outlets

Scotiabank

Service Officer, Client Service

Montreal, QC, H3A 3J6, Canada

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Job details

Apply by: Nov 3, 2026
Experience: Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 276337

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas:
- Payments i.e. certified cheques, wires, bank drafts, foreign currency etc.
- Day to Day i.e., indexing, inquiries, investigations etc.

and thereby adhering to established Operating Performance Commitments (OPCs).

Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.
Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients, with the ability to:
- Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
- Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.
- Facilitate decision making processes by providing timely, meaningful and easily available data.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.
Perform other related duties as assigned.

Other information:

Operates independently to execute day-to-day operations within authorized limits
Reviews and processes high volumes of daily transactions originated by customers, management or a B/F system
Ensures customer identification is executed through Authentication processes
Acts as a dedicated point of contact for day-to-day service activities and provides service and support to our clients and partners as required.
Responds to client and partner inquiries, concerns, or complaints and presenting solutions or alternatives, escalates to supervisor as required

Business Units supported include, but are not limited to: Commercial Banking, Small Business, Corporate, Retail Banking, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable).
Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.
Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems in order to meet Bank regulations by participating in pilots and “test & learn” as required.
Participates in cross-training to broaden skillsets across different areas.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Working knowledge of Retail, Corporate and Commercial products, services and procedures
Proven customer service skills, as well as flexibility to adapt to changing environments.
Thorough knowledge of the Bank’s transactional services
Effective communication (written & verbal) and Organizational Skills
Working knowledge of Microsoft Office (Excel, Word, and Outlook)

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English and they will serve and English-speaking clientele.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Officer is responsible for processing high volumes of daily financial transactions and providing excellent customer service to clients and partners. They must ensure all activities comply with internal policies, regulatory requirements, and the bank's risk management framework.

Requirements

Candidates must have post-secondary education or at least one year of relevant experience in the financial services industry. Proficiency in Microsoft Office and strong communication skills are required, along with the ability to work in both English and French.

Skills

Customer service
Financial services
Communication
Organizational skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Transaction processing
Problem solving
Risk management
Regulatory compliance
Data analysis
Relationship management
Attention to detail
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Retail Banking
Commercial Banking
Corporate Banking
Payments
Cash Management
Operational Risk
Regulatory Compliance
AML
ATF
Transaction Processing
Customer Experience
Microsoft Office
Client Relations
Banking Regulations
Data Analysis
Service Inquiries
Risk Culture
Operational Efficiency
Stakeholder Management

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