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Added 14 mins ago
UO
Casual - Media Services Assistant
University of Victoria
Victoria, BC
- Temporary
This position requires sufficient strength, stamina and coordination to perform related manual physical activities in order to set up, tear down, or repair equipment; a valid BC Driver’s…
Added 14 mins ago
W
Community Associate, 1110 King St W (Toronto)
WeWork
Toronto, ON
- Full-time
…will report to your building each day to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the…
Added 14 mins ago
Manager, Client Success
Long View Systems
Toronto, ON
Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects
Added 14 mins ago
SS
Bus Driver
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Full-time
Carrying out, if needed, all related tasks in order to ensure the continuity and the quality of the services.
Added 29 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Winnipeg, MB
- Full-time
…aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all…
Added 29 mins ago
GD
Systems Engineering Analysts - Working level
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
…core networks, intelligence and surveillance assets, battle management systems, and information management capabilities. You’ll help define how these systems interact, communicate, and…
Added 29 mins ago
I(
IT Service Desk Representative
ICBC (Insurance Corporation of British Columbia)
Victoria, BC
- Full-time
Problem Diagnosis: Effectively gather relevant information from the customer and analyze issues usingdiagnostic tools and applications, vendor manuals and internal documentation in order to…
Added 29 mins ago
E
Driver - Temporary Part Time - Victoria
Enterprise
Victoria, BC
- Part-time
…offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more…
Added 29 mins ago
TI
Field Service Warehouse & Assembly Technician
Toshiba International Corporation
AB · Edmonton, AB
- Full-time
…shop and field operations. Success is measured through on-time order fulfillment, assembly quality, inventory accuracy, and support of field service project timelines. This position…
Added 29 mins ago
Commercial Operations Sr. Specialist
Umicore
Markham, ON
Keep customers informed of new products/services at UPMC
Added 29 mins ago
FG
Tool Design Engineer
Freudenberg Group
Tillsonburg, ON
- Full-time
Creates purchase requisitions, customer quotations on product cost and lead times, and obtains vendor bids on equipment repair services
Added 29 mins ago
Client Manager ISO9001/14001/45001
BSI
Montreal, QC
Responsible for delivering BSI’s audit services to assigned clients in accordance with all BSI, scheme and regulatory requirements to assure timely, cost effective service delivery that…
Added 29 mins ago
Human Resources Business Partner - People Services
Nova Scotia Health and IWK Health
Yarmouth, NS
They make recommendations for action plans to address issues that effectively use and integrate the services provided by People Services in order to support and enhance client team…
Added 29 mins ago
Specialist, Project Controls
Aecon
Vancouver, BC · BC · British Columbia, Brit
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 44 mins ago
Application Specialist
Bell
Toronto, ON
Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family…
Added 44 mins ago
S
Part Time Retail Associate (Optical): Richmond Hill, ON
Specsavers
Richmond Hill, ON
- Part-time
Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
Added 44 mins ago
GI
Light Duty Cleaner
GDI Integrated Facility Services
Dieppe, NB
- Full-time
GDI provides best in class integrated, high level, facility maintenance services to the United States and Canada. We have more than 30,000 team members who contribute to the success of GDI…
Added 44 mins ago
AC
Assistant Manager, Lending Operations
Assiniboine Credit Union
Winnipeg, MB
- Full-time
…commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and…
Added 44 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Waterloo, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Brockville, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Kawartha Lakes, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Winnipeg, MB
- Part-time
…aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all…
Added 59 mins ago
DE
Casual Courier Driver
DHL Express
AB · Edmonton, AB
- Full-time
…compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal…
Added 59 mins ago
M
Office Services Representative I
Moneris
Toronto, ON
- Full-time
The Office Premises Clerk provides administrative, mailroom, facilities, and office support services to ensure the efficient day-to-day operation of the workplace. This role supports office…
Added 59 mins ago
M
Store Manager - Convenience
Morrisons
Harrogate, BC
- Full-time
Some of our stores offer their local communities post office services, therefore you may also be required to undergo a P250 check as part of your offer of employment, which includes a…

Scotiabank

Service Officer, Client Service

Montreal, QC, H3A 3J6, Canada

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Job details

Apply by: Nov 3, 2026
Experience: Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 276337

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas:
- Payments i.e. certified cheques, wires, bank drafts, foreign currency etc.
- Day to Day i.e., indexing, inquiries, investigations etc.

and thereby adhering to established Operating Performance Commitments (OPCs).

Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.
Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients, with the ability to:
- Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
- Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.
- Facilitate decision making processes by providing timely, meaningful and easily available data.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.
Perform other related duties as assigned.

Other information:

Operates independently to execute day-to-day operations within authorized limits
Reviews and processes high volumes of daily transactions originated by customers, management or a B/F system
Ensures customer identification is executed through Authentication processes
Acts as a dedicated point of contact for day-to-day service activities and provides service and support to our clients and partners as required.
Responds to client and partner inquiries, concerns, or complaints and presenting solutions or alternatives, escalates to supervisor as required

Business Units supported include, but are not limited to: Commercial Banking, Small Business, Corporate, Retail Banking, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable).
Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.
Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems in order to meet Bank regulations by participating in pilots and “test & learn” as required.
Participates in cross-training to broaden skillsets across different areas.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Working knowledge of Retail, Corporate and Commercial products, services and procedures
Proven customer service skills, as well as flexibility to adapt to changing environments.
Thorough knowledge of the Bank’s transactional services
Effective communication (written & verbal) and Organizational Skills
Working knowledge of Microsoft Office (Excel, Word, and Outlook)

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English and they will serve and English-speaking clientele.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Officer is responsible for processing high volumes of daily financial transactions and providing excellent customer service to clients and partners. They must ensure all activities comply with internal policies, regulatory requirements, and the bank's risk management framework.

Requirements

Candidates must have post-secondary education or at least one year of relevant experience in the financial services industry. Proficiency in Microsoft Office and strong communication skills are required, along with the ability to work in both English and French.

Skills

Customer service
Financial services
Communication
Organizational skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Transaction processing
Problem solving
Risk management
Regulatory compliance
Data analysis
Relationship management
Attention to detail
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Retail Banking
Commercial Banking
Corporate Banking
Payments
Cash Management
Operational Risk
Regulatory Compliance
AML
ATF
Transaction Processing
Customer Experience
Microsoft Office
Client Relations
Banking Regulations
Data Analysis
Service Inquiries
Risk Culture
Operational Efficiency
Stakeholder Management

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